Summary
Overview
Work History
Education
Skills
Timeline
Server

Jennifer Keane

Lakeside,AZ

Summary

Dynamic and dedicated server with a strong work ethic and exceptional customer service skills, honed at The Cheesecake Factory. Proven ability to enhance guest experiences through suggestive selling and relationship management, resulting in increased repeat clientele. Adept at cash handling and maintaining a welcoming dining environment while ensuring order accuracy.

Overview

12
12
years of professional experience

Work History

Server

Twigs Bistro
08.2013 - 02.2014
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Maximized table turnover rate by managing reservations and seating arrangements.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
  • Learned and followed local alcohol laws to keep restaurant compliant with regulations.
  • Maintained cleanliness and organization in dining area, contributing to welcoming atmosphere.
  • Ensured customer satisfaction with detailed attention to special dietary needs and preferences.
  • Kept up with fast-paced environments, ensuring timely delivery of orders during peak hours.

Cocktail Server

Last Frontier Casino
06.2011 - 07.2012
  • Provided attentive service, regularly checking in on guests to ensure their needs were met.
  • Managed cash transactions accurately, ensuring proper handling of payments and tips.
  • Developed strong relationships with regular guests, creating personalized experiences that encouraged loyalty.
  • Increased repeat clientele by building rapport with patrons and anticipating their preferences.
  • Enhanced customer experience by efficiently taking and delivering drink orders, providing excellent service.
  • Demonstrated flexibility in scheduling availability, working various shifts including weekends, holidays, and late nights based on business needs.

Server

Beaches Restaurant & Bar
03.2009 - 09.2011
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
  • Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
  • Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
  • Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.

Server

Tepanyaki Japanese Steak House
10.2004 - 09.2006
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.

Receptionist

Menlove Dodge Toyota
02.2005 - 07.2005
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
  • Resolved customer problems and complaints.
  • Responded to inquiries from callers seeking information.
  • Answered central telephone system and directed calls accordingly.

Server

The Cheesecake Factory
02.2002 - 08.2004
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.

Education

No Degree - Health Information Technology

Weber State University

No Degree - Addictions And Substance Abuse

Maricopa Community Colleges, Rio Salado Community College
09-2017

General Studies

Mountain High School
Lake Arrowhead, CA
03-2001

Skills

  • Strong work ethic
  • Exceptional customer service
  • Cash handling
  • Guest engagement

Timeline

Server

Twigs Bistro
08.2013 - 02.2014

Cocktail Server

Last Frontier Casino
06.2011 - 07.2012

Server

Beaches Restaurant & Bar
03.2009 - 09.2011

Receptionist

Menlove Dodge Toyota
02.2005 - 07.2005

Server

Tepanyaki Japanese Steak House
10.2004 - 09.2006

Server

The Cheesecake Factory
02.2002 - 08.2004

No Degree - Health Information Technology

Weber State University

No Degree - Addictions And Substance Abuse

Maricopa Community Colleges, Rio Salado Community College

General Studies

Mountain High School

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