Jennifer Keaton
1013 Stile Court Castle Hayne,NC
Summary
Proficient Assistant in communication, answering customer questions and entering data into computer programs. Familiar Epic and NCFAST computer software program, completing required documents . Exceeds goals and company expectations. Willingness to learn and support the team with quality public service and accountability. Ready to offer 14 years of Customer Service experience with opportunity for advancement.
Overview
18
18
years of professional experience
Work History
Support Associate III
New Hanover County Schools
09.2023 - Current
- Reduced response times for client issues through effective prioritization and task management.
- Fostered strong relationships among faculty members by actively participating in staff meetings and contributing to collaborative projects.
- Developed strong relationships with faculty and staff, fostering collaborative environment for student support.
- Documented attendance, to update permanent records.
- Performed clerical and administrative support duties to optimize workflow procedures.
- Gathered, organized, and input data into PowerSchool.
Business Clerk
Novant New Hanover Regional Medical Center
02.2007 - Current
- Secured Client information and confidential medical records setup patients charts, setup newborn babies up in State system for PKU.
- Compliance with HIPAA privacy rule standards to protect patient's privacy.
- Documenting notes with detail financial billing information
- Managed over 50 calls per day
- Use various Microsoft Office and Epic Complex programs
- Copying and faxing supporting documentation, referring clients to appropriate agencies as need it. Analyzed departmental documents for appropriate programs.
- Identified insurance payment sources and listed payers in proper sequence to establish chain of payment. worked with insurance companies to get full benefit information for client
- Explained estimated cost for medical treatments and answered client questions. Process client electronic payment for services.
- Obtained signatures from financial responsibility and treatment procedures from patients or guardians.
- Received client deductibles, co-pay amounts and discussed options to satisfy remainder of patient financial obligations.
- Experience working remotely and setting up clients accounts for Radiology testing
- • Ability to coordinate, plan, and meet deadlines, accomplish specific tasks, or meet specific standards
- Provided quality clerical support through data entry, document management, email correspondence and overseeing operation of office equipment.
- Comply with confidentiality requirements in local, state and federal policies and statutes. .
- Developed strong client relationships by providing exceptional service in all interactions.
Ramp Agent
Piedmont Airlines
05.2023 - 06.2023
- 3 Day Computer training via Zoom
- Maintained clean ramps, preventing trip hazards or debris from interfering with aircraft movements or personnel safety.
- Coordinated effectively with airline staff, maintaining timely communication on flight schedules and potential issues.
- Assisted in reducing turnaround times by efficiently managing the unloading and loading of cargo and luggage.
- Participated in ongoing training sessions to stay updated on industry regulations, best practices, and new technologies in ramp services.
Customer Service Representative
H2GO WATER & SEWER
03.2022 - 11.2022
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Updated account information to maintain customer records.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Educated customers about billing, payment processing and support policies and procedures.
- Face to Face Customer Service experience
- Working fast-paced environment verification of documents
- Collected and analyzed customer information to prepare product or service reports.
Driver Helper
UPS Seasonal
11.2021 - 01.2022
- Assisted driver with product or package deliveries to residential and commercial locations
- Arranged packages on truck to achieve best use of storage space and to minimize damage.
- Lifted and carried packages weighing up to 50 pounds
PSE Clerk Temp
USPS
08.2020 - 08.2020
- Weighed letters and packages and calculated costs based on classification, weight and destination.
- Sorted mail according to size, shape, and destination.
- Handle more then 400 packages per day
- Ensured smooth operations through regular maintenance checks on postal equipment, reporting malfunctions promptly for quick resolution
- Enhanced customer satisfaction by efficiently sorting, routing, and distributing mail to appropriate destinations
Medicaid Family and Children Caseworker
Brunswick County Department Of Social Services
05.2019 - 07.2020
- Determined if applicants met eligibility for public assistance programs
- Gathered information via telephone, mail, email or in person from clients applying for assistance
- Scheduled appointments with applicants to gather information and explain benefits processes
- Document client information and researched data on applicants into computer system using NCFAST
- Followed guidelines when reviewing applicant data to determine eligibility for economic assistance
- Managed over 30 applications at time. Process application within timely manner .
- Assessed information gleaned from interviews, educational, and medical records, consultation with other professionals and identify clients' abilities, needs and eligibility for services
- Responded to all inquiries from general public and other companies in prompt and professional manner
Education
Some College (No Degree) - LPN (Student 2017) Non Graduate
Fayetteville Technical Community College
Fayetteville, NCCERTITFICATION - Income Maintenance Caseworker
Brunswick Community College
Supply, NC12.2018
Certification - Phlebotomy
Bladen Community College
Dublin, NC05.2008
Certification Nursing Assistant - Allied Health II
Pender High School
Burgaw, NC05.2004
Skills
- Customer service experience
- HIPAA knowledge
- Verifying Information
- Epic program
- Analyze insurance
- MS Office, Word, Excel, SharePoint,
- Faxing, Copying, Data entry
- Fast Learner
- Documentation skills
Timeline
Support Associate III
New Hanover County Schools
09.2023 - Current
Ramp Agent
Piedmont Airlines
05.2023 - 06.2023
Customer Service Representative
H2GO WATER & SEWER
03.2022 - 11.2022
Driver Helper
UPS Seasonal
11.2021 - 01.2022
PSE Clerk Temp
USPS
08.2020 - 08.2020
Medicaid Family and Children Caseworker
Brunswick County Department Of Social Services
05.2019 - 07.2020
Business Clerk
Novant New Hanover Regional Medical Center
02.2007 - Current
Some College (No Degree) - LPN (Student 2017) Non Graduate
Fayetteville Technical Community College
CERTITFICATION - Income Maintenance Caseworker
Brunswick Community College
Certification - Phlebotomy
Bladen Community College
Certification Nursing Assistant - Allied Health II
Pender High School
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