Jennifer Keegan

• Trained and mentored all new personnel to maximize quality of service and performance.
• Worked with front desk to respond promptly to all guest requests.
• Evaluated employee performance and developed improvement plans.
• Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
• Drove improvements to workflow and room turnover with hands-on, proactive management style.
• Directed team of 10 personnel in busy hotel with 120 rooms.
• Placed orders for housekeeping supplies and guest toiletries.

• I ran all daily operations of the company as well as scheduling clients, cleaning client homes, quality control, new employee training, maintaining client/company relations and client billing as well as client retention.
• Trained and motivated employees to perform daily business functions.
• Enhanced operational efficiency and productivity by managing budgets, accounts and costs.
• Recruited, hired and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
• Created and monitored promotional approaches to increase sales and profit levels.
• Optimized team hiring, training and performance.
• Managed day-to-day business operations.

• I ran the day-to-day operations of the company as well as cleaning client homes, collecting client payments, company marketing, scheduling client appointments and facilitating positive client relations and retention.
• Assisted in recruiting, hiring and training of team members.
• Trained and guided team members to maintain high productivity and performance metrics.
• Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
• Managed purchasing, sales, marketing and customer account operations efficiently.
• Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
• Boosted team member productivity by enhancing performance monitoring and instituting motivational approaches.
• Trained new employees on proper protocols and customer service standards.
• Assisted with marketing strategy creation and advertising initiatives to better promote facility to public.

• I ran the company in nearly every capacity on a daily basis
• Responsible for quality control and client retention as well as occasional cleanings
• Client billing and accounting
• Managed day-to-day operations
• Defined, implemented and revised operational policies and guidelines.
• Worked collaboratively with functional leaders to implement new procedures and corrective actions to improve quality.
• Achieved team goals through formalized training plans, coaching and performance management.
• Provided documentation of processes to comply with regulations and company policies.
• Assessed performance management structures and implemented enhancements to improve frameworks and strengthen results.

Upheld great standards of leadership for employees, consisten

• Upheld great standards of leadership for employees, consistently leading by example for best-in-class ssanitation work.

• Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
• Proved successful working within tight deadlines and fast-paced atmosphere.
• Improved operations through consistent hard work and dedication.
• Evaluated debt ratio, loan-to-value ratios, credit scores, property valuations and various other factors when making underwriting decisions.
• Assisted Finance Department by calculating group and individual renewal rates based on customer's background. industry and demographic information.