Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Jennifer Keene

Miamisburg,Ohio

Summary

I am a highly motivated, dedicated, and outgoing individual actively seeking a challenging career change. I am a passionate and caring person who loves making an impact on lives. I am eager to contribute my skills and expertise in a new capacity. I am seeking a role that allows me to utilize exceptional communication skills, attention to detail, and quick adaptability. I am a multitasker and a fast learner and confident in my ability to thrive in any situation. I am a people person and I love making a difference in others lives.

Overview

30
30
years of professional experience
1
1
Certification

Work History

School bus driver

MIAMISBURG City School
10.2010 - Current
  • My job as a school bus driver is to transport students to and from school and events safely and in a timely manner
  • I need to be very efficient and on time every single day
  • I pre-trip my bus every single morning to make sure it is running properly and safe for us all
  • As a bus driver I handle unruly children on a daily basis and it's my job to make sure they are seated and following rules
  • I have yearly physicals and am required to have a clean driving record
  • I have ongoing education classes and required safety meetings

Front Office Specialist

Kettering Health, Lincoln Park
03.2023 - 05.2023
  • Managed multi-line phone system, professionally handling incoming calls while simultaneously attending to in-person visitors at the reception desk
  • Proactively identified areas for improvement in office policies or procedures, suggesting solutions that led to enhanced performance outcomes.
  • Balanced financial transactions accurately through diligent record-keeping
  • Maintained strict confidentiality by securely handling sensitive patient data in accordance with HIPAA regulations.
  • Provided forms to fill out or update and added latest information computer system.
  • Greeted, registered, and checked in patients.
  • Optimized resource utilization by managing inventory levels, ordering supplies, and minimizing waste within the front office environment.
  • Determined amounts due and accepted payments.
  • Reduced waiting times by effectively managing patient flow and promptly addressing any concerns or issues.
  • Collaborated with medical staff to ensure timely communication of patient information and seamless coordination of services.
  • Provided compassionate care, consistently prioritizing patients'' needs and comfort during their visits.
  • Processed payments and informed individuals of further financial responsibility to facilitate timely payments.
  • Completed patient check-in processes by verifying insurance and submitting forms to nursing team.
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Responded to inquiries from callers seeking information.
  • Directed phone inquiries, answered customer questions, and scheduled appointments.
  • Reviewed and updated customer information in database for accuracy.

Patient Access Representative

Kettering Health Heart and Vascular
03.2022 - 03.2023
  • Company Overview: Patient Access-Heart and Vascular
  • As a call center specialist my duties required taking incoming patient calls every sixty seconds
  • We have very little downtime in this position so we need to be well rested and on our game
  • We are a very high volume call center
  • Each day I take on over 100 patient calls
  • I schedule and reschedule office visits for over fifty Cardiologists and handle referrals and triage calls
  • I speak to multiple PCP offices, nursing homes, rehabilitation centers and handle transportation issues
  • I handle tough insurance questions and work with billing issues to help patients be aware of their co-pays etc
  • I work with pharmacies on refill requests and assist patients on locating their lab orders
  • I assist patients and offices in locating their cardiac clearance forms so patients can move forward with their upcoming surgeries and procedures
  • Patient Access-Heart and Vascular

MLM-Team Lead

Level/Thrive
11.2016 - 01.2023
  • As a team leader
  • I was responsible for daily communication with my team
  • I set daily and monthly goals as we generated leads for new sales
  • I was responsible for marketing and communication leads
  • I built my down line by consistently adding new promoters daily
  • I lead zoom meetings and attended monthly conferences

Team Lead

Rosen Management
11.2021 - 03.2022
  • As a team leader
  • My responsibilities include Leading and motivating the staff
  • Solving problems
  • Making sure the health, safety and welfare of my team and customers is in order
  • I lead my team with passion, enthusiasm and motivation
  • As a team leader I feel it's my responsibility to lead by example
  • Always show up to work on time and with a smile
  • I believe that the most successful team leaders do more listening than talking

Realtor Recruitment Specialist

Home Smart/HomeKind
10.2018 - 01.2022
  • My job as a real estate recruiter is to seek out new agents to join our real estate team by reaching out through phone calls, emails, cold calls and various other prospecting leads
  • My other duties include leading daily zoom meetings, brainstorming with other recruits on different marketing strategies, I meet one on one with ideal potentials, attend real estate mixers and open houses
  • I take pride in performing my day to day duties accurately and efficiently

Office Manager

Campionies Bar And Grill
06.2014 - 01.2017
  • My job as a GM consisted of hiring, firing, awarding and leading a team of twelve cooks, four bartenders, cleaning crew and entertainment coordinator
  • I had multiple duties which included payroll, bank deposits, employee and customer accounts and services
  • I handled customer complaints and daily employee shift meetings
  • I worked twelve hour shifts and met all monthly sales goals
  • As a GM I made sure that I was able to multitask and be pulled into multiple directions

Head Cheer Coach/District Substitute

West Carrollton City Schools
01.1995 - 01.2010
  • My duties as a cheer coach listed below
  • Complete knowledge of the sport
  • The ability to teach fundamentals, skills, rules, and regulations of the sport
  • Be able to organize, plan, and execute practice sessions
  • Demonstrates strong leadership in sportsmanship, integrity, and character development
  • Have the desire and ability to establish rapport with student athletes and their families
  • Must be familiar with all safety regulations
  • Adhered strictly to rules and regulations of the activities department and the district
  • Managed the entire program, including camps and clinics while maintaining a structured environment
  • Maintained and updated attendance forms
  • My duties as a substitute listed below:
  • Office Management:
  • Answer and direct phone calls
  • Greet visitors and maintain a warm and welcoming environment
  • Manage incoming and outgoing mail
  • Administrative Support:
  • Record student attendance
  • Prepare and distribute school documents
  • Support the school's communication efforts
  • Maintain and communicate daily transportation changes
  • Data Entry:
  • Input data into school management systems accurately and efficiently
  • General Office Duties:
  • Filing, photocopying, and scanning documents
  • Other duties as assigned

Front office secretary

Dayton Progress Corporation
02.1995 - 04.2001
  • As a front office specialist and switchboard operator my duties included
  • Greeting clients with a smile and a positive attitude
  • Handling all administrative tasks, while taking on multiple phone calls, transferring calls, updating records, maintaining documents and spreadsheets, being organized and maintaining files
  • Below are a few more examples of my daily skill sets
  • Independence
  • Time management
  • Microsoft Word
  • Written and verbal communication
  • Work ethic
  • Creativity
  • Attention to detail
  • Microsoft Outlook

Education

Degree-Certification -

Hondros College of Real Estate
West Chester, Ohio
04.2018

Skills

  • Independence
  • Time management
  • Microsoft Word
  • Written and verbal communication
  • Work ethic
  • Creativity
  • Attention to detail
  • Microsoft Outlook

Certification

  • CDL/B Certified, Active
  • CPR/AED Certified, Active
  • CNA Certified, 2012, Expired

References

Mary Brannanham

Kettering Health, Office Manager

937-531-5020


Additional Professional References Upon Request

Timeline

Front Office Specialist

Kettering Health, Lincoln Park
03.2023 - 05.2023

Patient Access Representative

Kettering Health Heart and Vascular
03.2022 - 03.2023

Team Lead

Rosen Management
11.2021 - 03.2022

Realtor Recruitment Specialist

Home Smart/HomeKind
10.2018 - 01.2022

MLM-Team Lead

Level/Thrive
11.2016 - 01.2023

Office Manager

Campionies Bar And Grill
06.2014 - 01.2017

School bus driver

MIAMISBURG City School
10.2010 - Current

Front office secretary

Dayton Progress Corporation
02.1995 - 04.2001

Head Cheer Coach/District Substitute

West Carrollton City Schools
01.1995 - 01.2010

Degree-Certification -

Hondros College of Real Estate

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