Jennifer Keim
Lemoyne,PA
Summary
Dynamic Office Administrator with proven expertise at the Senate of Pennsylvania, excelling in time management and customer engagement. Enhanced productivity through effective scheduling and streamlined processes, while fostering strong team relationships. Recognized for implementing efficient filing systems and improving customer satisfaction by promptly resolving inquiries.
Overview
9
9
years of professional experience
Work History
Office Administrator
Senate of Pennsylvania
05.2019 - 08.2025
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained electronic and paper filing systems for easy retrieval of information.
- Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
- Tracked office supplies and restocked low items to keep team members on-task and productive.
- Contributed to a positive work environment by fostering strong working relationships among colleagues.
- Increased customer satisfaction through professional handling of inquiries and prompt resolution of issues.
- Demonstrated exceptional multitasking abilities while juggling diverse responsibilities, including reception duties and ad-hoc administrative tasks.
- Reconciled account files and produced monthly reports.
- Expedited invoice processing by accurately reviewing vendor submissions, reconciling accounts payable discrepancies, and conducting timely payments.
- Maximized office space utilization by maintaining a clean, organized work environment that encouraged productivity and efficiency.
- Safeguarded company information by maintaining strict confidentiality protocols and ensuring secure document storage practices.
- Boosted productivity by prioritizing tasks, managing schedules, and coordinating meetings for staff members.
- Assisted in event planning efforts for company gatherings, conferences, or workshops to enhance employee engagement and networking opportunities.
- Oversaw inventory management, ensuring office supplies were adequately stocked without overordering.
Checkout Coach
Giant Food Stores
10.2016 - 05.2019
- Proactively monitored checkout queues to anticipate customer needs and ensure quick, efficient service to minimize wait times.
- Implemented new technology solutions to streamline the payment process, increasing efficiency while reducing errors at the register.
- Managed cash handling procedures, ensuring accuracy and accountability for all transactions while minimizing the risk of loss.
- Enhanced employee performance through effective coaching and constructive feedback to checkout team members.
- Developed strong rapport with customers by addressing concerns promptly, ensuring a seamless shopping experience from start to finish.
- Led daily team meetings to review performance objectives, address challenges, and celebrate successes within the group.
- Mentored new employees through comprehensive training programs designed to build confidence in their ability to perform essential job duties effectively from day one.
Education
Bishop McDevitt High School
Harrisburg05-1991
Skills
- Time management
- Office administration
- Administrative support
- Database entry
- Office management
- File organization
- Customer engagement
- Verbal communication
- Mail handling
- Bookkeeping
- Telephone reception
- Document management
- Document scanning
- Leadership and supervision
- Scheduling
- Scheduling appointments
- Calendar management
- Schedule and calendar management
- Inbound phone call handling
- Word processing
- Supply inventory
- Spreadsheet development
- Business administration
- Processing expenses
Timeline
Office Administrator
Senate of Pennsylvania
05.2019 - 08.2025
Checkout Coach
Giant Food Stores
10.2016 - 05.2019
Bishop McDevitt High School
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