Jennifer Kelley
Hollis
Summary
Healthcare professional with extensive experience in patient access roles, ensuring smooth patient admissions and accurate data management. Proven ability to collaborate effectively with teams and adapt to dynamic healthcare environments. Known for excellent communication skills and strong attention to detail.
Overview
19
19
years of professional experience
Work History
Front Desk Receptionist
Nyu Langone
08.2025 - Current
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
- Greeted visitors warmly, creating positive first impression of organization.
- Provided information and assistance to patients, addressing inquiries and resolving issues promptly.
- Increased patients satisfaction by promptly addressing and resolving inquiries and concerns.
- Confirmed appointments, communicated with patients and updated patient records.
Assistant Director
NYC Health & Hospitals
06.2023 - 04.2025
- Reviews and coordinates plans, activities, programs, practices and operations within the department to determine if operational functions are best servicing needs.
- Monitors document flow from hospital financial units for timeliness, completeness and accuracy.
- Initiates and implements standard operating procedures and new accounting systems to simplify work load and improve flow of accounting and fiscal affairs.
- Reviews operational procedures in compliance with authorized systems; implements changes necessary to stave off deterioration of their effectiveness, and recommends and guides the installation of improved procedures for efficient operation of current hospital financial systems.
- Engages in the development and maintenance of staff personnel at a level to fulfill operational needs of fiscal affairs, accounting and systems requirements.
- Prepares special studies and analysis relevant to fiscal and accounting matters.
- Leads HIV & Aging/Hep B/C grant by doing chart reviews and documenting into E Share (DOH)
Supervisor of Patient Access Service
Northwell Health LIJ/Cohen Children Hospital
04.2021 - 06.2023
- Conducts regular team huddles to communicate issues or changes in policies or procedures and maintain accessibility for one-on-one communication.
- Evaluates staff performance and competencies, approaching the performance review process constructively, and conducts it in accordance with Human Resources and departmental guidelines and procedures.
- Conducted thorough investigations into employee complaints of discrimination and harassment, resulting in actionable recommendations for improved policies.
- Offers continuing guidance and assistance to employees on work activities, procedures, competency development, and performance-related issues as appropriate.
- Managed and resolved numerous grievances, ensuring adherence to established agreements and policies. Addresses any performance-related issues promptly.
- Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
Patient Access Service Rep
Northwell Health Long Island Jewish Medical Center
03.2007 - 04.2021
- Perform a variety of other clerical duties related to patients’ admission, including but not limited to verification of patient’s insurance information and prior account balances, preparation of patients’ charts and registration forms and addressograph plates.
- Obtain appropriate signatures on medical, legal and financial forms.
- Maintain manual bed board and reconciles daily census to nursing units. Notify nursing units of patient arrivals and arrange patient escort.
- Perform financial assessments and Sliding Fee Scale Assessments of patients who are uninsured and/or are unable to meet their financial obligation to the hospital.
- Reevaluate sliding scale assignment annually.
- Schedule patient for clinic visits, pre-admission testing, special tests and consultations, as well as book and arrange patient transportation.
- Contact insurance carrier(s) to obtain all information necessary for the successful billing of third-party payers in certain departments (coordination of benefits, benefit coverage/limits, co-pay/deductible amounts, authorization, pre-certification and referral requirements etc.).
- Improved patient satisfaction by efficiently registering patients and verifying insurance information.
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
Education
Bachelor of Science - Health Administration
University of Phoenix
Phoenix, AZ11-2025
Skills
- Leadership and strategic planning
- Healthcare operations management
- Quality improvement and patient safety
- Regulatory compliance
Timeline
Front Desk Receptionist
Nyu Langone
08.2025 - Current
Assistant Director
NYC Health & Hospitals
06.2023 - 04.2025
Supervisor of Patient Access Service
Northwell Health LIJ/Cohen Children Hospital
04.2021 - 06.2023
Patient Access Service Rep
Northwell Health Long Island Jewish Medical Center
03.2007 - 04.2021
Bachelor of Science - Health Administration
University of Phoenix