Jennifer Kemp
Palm Beach Gardens,FL
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Dynamic and results-oriented real estate transaction coordinator/business owner with extensive experience in managing transactions and facilitating smooth closings. Proven track record of success assisting brokerages, real estate teams, individual real estate agents in delivering exceptional customer service. Leveraging expertise in marketing, in-house, and remote closings.
Seeking a full-time position where I can leverage my expertise, skills and entrepreneurial spirit to assist in running the daily operations contributing to its success and growth.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Business Owner
Reliable Contract Closers, LLC
03.2019 - Current
- Established and manage successful transaction coordination company, providing comprehensive support services to real estate professionals.
- Oversee all aspects of transaction coordination, ensuring compliance with legal and contractual requirements, and maintaining clear communication between parties.
- Develop and implement efficient systems and processes to streamline transactions and enhance client satisfaction.
- Utilize advanced technology and software solutions to optimize workflow and productivity.
- Foster strong relationships with clients and stakeholders to drive repeat business and referrals. Strengthened company reputation by consistently meeting or exceeding customer expectations in terms of quality products/services offered.
- Oversaw business budget planning and administration, accounting functions, purchasing, and bi-weekly payroll to handle financial needs.
- Developed high-performing team through effective recruitment, training, and performance management
- Delivered exceptional results under tight deadlines by prioritizing tasks effectively and delegating responsibilities appropriately throughout
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
- Conducted market research to inform product development decisions and identify potential growth areas.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Worked with marketing teams to create print and online advertisements to bring in new customers.
- Put together realistic budgets based upon costs and fees for successfully operating business.
- Raised property accuracy and accountability by creating new automated tracking method.
- Mitigated risks by developing comprehensive contingency plans for various potential scenarios.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
- Maintained safe work environment by enforcing strict safety protocols and regularly updating staff on industry best practices.
- Secured long-term sustainability of business through prudent financial management practices such as cash flow optimization, cost control, and strategic investments.
- Prepared annual budgets with controls to prevent overages.
- Achieved consistent growth in annual revenue through strategic planning and execution of sales initiatives.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Prepared bank deposits and handled business sales, returns, and transaction reports.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Skilled at working independently and collaboratively in team environment.
- Demonstrated creativity and resourcefulness through development of innovative solutions
- Excellent communication skills, both verbal and written
- Demonstrated high level of initiative and creativity while tackling difficult tasks.
- Proved successful working within tight deadlines and fast-paced environment
- Identified issues, analyzed information and provided solutions to problems.
- Cultivated interpersonal skills by building positive relationships with others.
- Demonstrated leadership skills in managing projects from concept to completion.
- Participated in team projects, demonstrating ability to work collaboratively and effectively.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Performed statistical analyses to gather data for operational and forecast team needs.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Developed and implemented marketing strategies to generate new customers and increase sales and profit margins.
- Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
- Consulted with customers to assess needs and propose optimal solutions.
- Expanded market reach with targeted marketing campaigns and strategic partnerships.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Fostered inclusive workplace culture that valued diversity, collaboration, and continuous learning.
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Managed financial operations to ensure fiscal responsibility, including budgeting, forecasting, and financial reporting.
- Ensured compliance with all relevant regulations by staying current on industry requirements and implementing necessary changes in operations.
- Interacted well with customers to build connections and nurture relationships.
- Conducted target market research to discover customer needs and analyze competitor trends.
- Increased client satisfaction by implementing innovative business strategies and streamlining processes.
- Adhered to regulatory and policy changes and made necessary adjustments to maintain overall success.
- Boosted revenue by identifying new business opportunities and diversifying product offerings.
- Reduced operational risks while organizing data to forecast performance trends.
- Optimized workflow by analyzing operational data and implementing process improvements.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
Team Operations Manager
Keller Williams-Independant Team Southeast
01.2017 - 03.2019
- Managed daily team operations and agents
- Prepared agreements and contracts
- Act as Liaison between agents, clients, title companies and lenders during contract process
- Maintained accurate and complaint files for all transactions
- Followed up with individuals as needed to ensure all deadlines are met
- Maintained client database
- Created SOP guide to assist current team members and future team members
- Trained all new employees to ensure complete ongoing client satisfaction
- Managed all systems for clients, lead generation, CRM, and database management
- Provided close, personal client attention and fast follow-up to ensure exceptional service
- Managed 60+ real estate transactions at any given moment
- Facilitated successful cross-functional collaborations for completion of key projects, fostering strong working relationships among team members.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Identified issues, analyzed information and provided solutions to problems.
- Cultivated interpersonal skills by building positive relationships with others.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Worked well in team setting, providing support and guidance.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Paid attention to detail while completing assignments.
- Gained extensive knowledge in data entry, analysis and reporting.
- Proved successful working within tight deadlines and fast-paced environment.
- Self-motivated, with strong sense of personal responsibility.
- Demonstrated leadership skills in managing projects from concept to completion.
- Organized and detail-oriented with strong work ethic.
- Worked effectively in fast-paced environments.
- Defined clear targets and objectives and communicated to other team members.
- Established team priorities, maintained schedules and monitored performance.
- Onboarded new employees with training and new hire documentation.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Assisted in organizing and overseeing assignments to drive operational excellence.
Education
Associate of Arts -
Marshall University
Huntington, WV05.1996
High School Diploma -
Spanish River Community High School
Boca Raton, FL05.1994
Skills
- Marketing Strategies
- Financial Oversight
- Relationship Building
- Process Improvement
- Database Maintenance
- Social Media Marketing
- Organizational Development
- Policy Development and Enforcement
- Strategic Decision-Making
- Quality Assurance
- Team Collaboration and Leadership
- Organizational Structuring
- Vendor Relationship Management
- Finance and Accounting Oversight
- Business Planning
- Price Structuring
- Business Leadership
- Process Improvements
- Decision-Making
- Administrative Management
- Team Leadership
- Sales Strategies
- Employee Training
- Policies and Procedures Development
- Contract Management
- Proficient in multiple CRM's, Dotloop, Appfiles, Command, Forms Simplicity, Brivity, Skyslope, TcDocs, Word, Excel, PP, Outlook
- Operations Management
- Work Planning and Prioritization
- Negotiation and Persuasion
- Consulting
- Hiring and Onboarding
- Professional Networking
Certification
- CNP - Certified Notary Public
- RON Notary
Additional Information
I am the owner and founder of Reliable Contract Closer, LLC. I began my journey in real estate over 23 years ago by managing a home inspection department for a local South Florida company. As my horizons and connections expanded, I was then recruited by a local title company where I engaged in the day to day sales and marketing aspect to help build and grow the business as well as process all in-house and mobile closings. My love and knowledge for real estate continued to grow and I was once again recruited by a top producing Keller Williams real estate team to take on the role of Team Operations Manager and Senior Transaction Coordinator. Managing the transaction coordination part of the daily tasks became what I was most passionate about and which is how Reliable Contract Closers, LLC was born.
My passion is having a positive impact on others' lives. My knowledge and experience with the contract and settlement process continues to prove invaluable to my clients. I believe the client deserves the full service and attention that only a team of experts can consistently provide. Working with me, you will have the personal attention traditionally associated with the client-agent relationship improved by the professionalism and consistency of a thoughtful business model. And yes, superior results will follow! My passion for real estate is apparent through my excellent communication skills and her warm friendly approach.
Reliable Contract Closers beliefs are strictly formed around honesty, integrity, positivity, transparency, creativity and of course RELIABILITY! I believes that a positive mindset equals positive results. I expect my company to provide a high level of service, encourages client feedback along with open communication. My company provides services to numerous agents, teams and brokerages within the United States and is knowledgeable of many transaction platforms and systems.
When I am away from the business, I love spending time with my wonderful husband of over 20 years who is a firefighter/paramedic/trainer and my amazing son who is very involved with his love of horses, church and playing guitar and my beautiful daughter who is super talented in her music skills, organization and planning. Social by nature, we all enjoy participating in community events, volunteering opportunities and attending equestrian events. Our favorite charity is Make-A-Wish as our own lives have been touched with having a child with a rare chronic disease and we look to help others who are struggling and battling with life changing illnesses. For over 14 years I has continually been nominated and appointed as a board member and treasurer of a small homeowner's association.
Timeline
Business Owner
Reliable Contract Closers, LLC
03.2019 - Current
Team Operations Manager
Keller Williams-Independant Team Southeast
01.2017 - 03.2019
Associate of Arts -
Marshall University
High School Diploma -
Spanish River Community High School