Jennifer Kendall

Manage multiple projects, with our top clients, in a fast-paced environment. As a subject matter expert, lead the implementation of policies and procedures which have resulted in attaining quality goals and GxP requirements globally. Provide direction and leadership within our department, training and mentoring others on our team.

• Works independently to manage deviation and nonconformance investigations and ensures that all are investigated and resolved appropriately.
• Propose and initiate effective corrective action to eliminate root cause reoccurrence
• Provide guidance, direction, and training for root cause analysis and corrective action
• Develop and implement Root Cause Analysis training
• Participate in client audits, client visits, and regulatory audits
• Responsible for keeping facilities compliant with Standard Operating Procedures along with applicable Good Laboratory Practices, Good Manufacturing Practices and Quality Control Procedures.
• Analyze statistics and data and implement QA best practices, and manage multiple projects
• Lead teams in both the operations and quality departments, mentored and trained colleagues

Responsible for directing daily workflow and activities for the Sample Management Department, comprised of 40+ direct reports. Interact with multiple divisions of the organization, to ensure client expectations are met. Manage priorities based upon client KPI/TAT’s. Track and report metrics/KPI for operations functions. Conduct performance evaluations, and initiate/review progressive discipline of employees.

• Coaching employees regarding professional growth
• Successful execution of client KPI’s (key performance indicators
• Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
• Collaborated with other departments to coordinate workflow processes between teams.

Responsible for the overall direction and productivity of multiple departments. Core functions in this role included delegation, staff development, setting objectives, measurement, and communication. Over a six year period, improved processes and developed initiatives to meet and exceed team expectations.

• Reduced departmental expenses while continuing to increase volume growth
• Successful execution of screening instruments which increased overall efficiency
• Implemented a forecast model to drive decisions related to labor and capital expenses
• Optimized turnaround time and reduced delays
• Designed a systemic measurement program to analyze employee performance
• Identified process improvements and streamlined efforts
• Enhanced communication to provide clarity between multiple shifts and departments
• Increased customer satisfaction by maintaining a high level of quality and on-time delivery results
• Promoted to Operations Manager at AIT in 2009
• Promoted to Assistant Technical Director-Technical Services role in 2008
• Directed operations staff by providing guidance, training, and support in order to meet company objectives.
• Conducted regular reviews of existing policies and procedures for continuous improvement opportunities.

Validated new methods and instrumentation, and made modifications to existing procedures. Completed manual revisions annually for Toxicology Unit Operations Manual, and collaborated with internal audits of regional laboratories.

• Assured proficiency results and generated summations
• Trained new employees and colleagues on instrumentation and extraction techniques
• Provided testimony in court system based on analytical findings
• Aggregated data to send to regulatory agencies
• 2004 Civilian Employee of the Year Award- Kentucky State Police
• Conducted research into emerging technologies that could benefit the company's operations.

Collected and analyzed specimens from an inactive nuclear waste site. Followed standard operating procedures, traveling within the state of Kentucky to document data and findings.

• Developed protocols for quality control procedures in order to ensure product safety and consistency.
• Analyzed data from laboratory experiments using statistical methods to verify accuracy and reliability of results.