Jennifer Kendall

• Develop business plans and operational strategies for new and existing business.
• Lead development or refinement of organizational and internal team processes, resulting in improved performance.
• Establish and maintain relationships with key stakeholders for growth opportunities and successful partnerships.

Managed large-scale projects and introduced new systems, tools, and processes to achieve challenging objectives. Responsible to oversee, lead and partner to set the strategic direction for Floor Planning, Space Planning Capabilities and Operations for Whole Foods Market. Responsibile for space utilization, balancing productivity, data integrity, operational efficiencies, and systems support. Overarching responsibilities for Merchandising Presentation Planogram and Floor Plan technology, training and process enhancements and item data management. Led implementation of Relex Space and Floor, including business requirements and business process development for all sub-teams within Merchandising Presentation and Execution. Received the inaugural Space Planner of the Year award from Association of Retail Consumers and Professionals.

• Led a 10-person Business Process Improvement team supporting Merchandising Capabilities Development and Operations.
• Responsible for project timelines and deliverables to meet key client stakeholders’ expectations for smooth planogram transitions and store resets.
• Created effective and timely communication for progress, status, milestone achievement, challenges, and changes to stakeholders.
• Team lead for analytical projects.
• Focused on ensuring effective planning and input, analytical tool / method selection and application, and cross-functional / cross-team communication.
• Guided team in the selection of process improvement strategies and recommendations.
• Drove the testing, adaptation, and execution of improvement recommendations with process owners.
• Conducted post-project reviews to ensure achievement of business objectives.
• Assessed performance, outcomes, and behaviors then provides coaching and guidance accordingly.
• Worked directly with IT and external software developer to deliver new space planning system, train team members, and ensure adoption of processes to support new tools and systems.

• Joined WFM to develop and improve flow of information and data between Space Planning and cross-functional teams.
• Refined planogramming, floor planning and assortment processes and tools.
• Responsible to lead the development of best practices to improve team efficiencies.
• Supported successful implementation, integration, and growth of projects and programs such as assortment delivery from Category Merchant team.
• Performed analysis to track progress and identify opportunities for improvement in accuracy of assortment and planogram delivery.
• Worked with business partners to ensure necessary systems and tools were developed and delivered to enable timely and accurate space planning, planograms, and reporting.
• Developed, designed, and delivered initial training program for the Planogram Team (30+ TM’s).

• Developed, refined, and implemented policies & procedures to support store processes.
• Reviewed content to ensure that all changes were compliant with store operating systems and current programs.
• Evaluated current processes, policies and procedures, system functionality and limitations through store visits and surveys.
• Coordinated change with impacted departments to ensure consistent documentation across all channels.
• Organized processes to ensure efficient workflow within the business unit while collaborating with others.

• Managed processes to incorporate merchandising strategies and Planogram Standards to support company-wide reset projects.
• Responsible to develop and maintain standards and processes utilized by the Planogram team (30-40 members) and the Visual Merchandising team.
• Managed External Planogram Provider program-supporting 3rd party planogram build support by Vendors and other space management companies to handle surge.
• Partnered with Visual Merchandising, Space Analytics, and Merchants to develop business requirements.
• Responsible for project scheduling, required resources, and issue resolution to ensure on-time delivery of required inputs.

• Earned Lowe’s Top Contributor Award in 2013 and 2014.
• Updated and improved Merchandise Presentation Guidelines process.
• Provided training for the Visual Space Planning team.
• Led team through Planogram Conversion process to new micro space tool (SAS to JDA) Led team of 10-17 specialists and executed processes to ensure team compliance to standards, timely and accurate planogram production for all reset activity and new and re-merchandising stores.
• Managed the distribution of production workload across the team to ensure all deadlines were met.
• Responsible for training within team and cross-functionally.
• Lead development resource for the External Planogram Provider program.

• Built planograms and maintained store to planogram assignments to support reset activity for 1700+ stores.
• Worked with merchant team to develop planograms to deliver best customer experience and maximize sales.
• Reviewed blueprints for new and re-merchandising stores to create and assign planograms for assigned category.

Senior level Manager-Responsible for all daily operations of store, including labor management, special projects execution (promo, seasonal events, etc.), hiring, and performance reviews. Direct supervisor of Assistant Store Managers, and all Delivery, Freight Flow, Pricing, and Inventory processes.

• Responsible for all Front End, Receiving, and Audit compliance operations.
• Accountable for daily business processes and financials.
• Responsible for overall store payroll and scheduling.
• Backup for Human Resource Manager.

• Managed all activities and labor for multiple departments, including daily task assignments, employee performance, safety, and inventory management.
• Responsible for overall store appearance, as well as all opening and closing procedures to comply with store policy.