Summary
Overview
Work History
Education
Skills
References
Timeline
Generic
Jennifer Kennedy

Jennifer Kennedy

Ft. Meade,FL

Summary

Accomplished in Customer Service, skilled at building atmosphere of collaboration and performance excellence to provide every customer with exceptional experiences and promote brand loyalty. Motivational leader skilled at building relationships with customers, employees and senior management. Encouraging manager and analytical problem-solver with talents for team building, multi-tasking, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

19
19
years of professional experience

Work History

Food Delivery Driver

Uber Eats
10.2023 - Current
  • Enhanced customer satisfaction by delivering orders promptly and accurately.
  • Navigated efficiently through various routes for timely food deliveries.
  • Maintained vehicle cleanliness and functionality, ensuring a positive customer experience.
  • Collaborated with restaurant staff to confirm order accuracy before delivery.
  • Managed multiple deliveries simultaneously, maximizing efficiency and productivity.
  • Handled cash transactions accurately, maintaining financial integrity during each shift.
  • Assisted in resolving customer complaints or concerns regarding late or missing deliveries.
  • Adhered to safety guidelines and traffic regulations, ensuring the safe transport of food items.
  • Utilized GPS systems effectively for accurate routing and delivery time estimates.

Food Delivery Driver

DoorDash
09.2023 - Current
  • Enhanced customer satisfaction by delivering orders promptly and accurately.
  • Navigated efficiently through various routes for timely food deliveries.
  • Maintained vehicle cleanliness and functionality, ensuring a positive customer experience.
  • Collaborated with restaurant staff to confirm order accuracy before delivery.

Assistant Store Manager

Gymboree
05.2011 - 05.2014
  • Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
  • Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
  • Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization
  • Collaborated with store manager to develop marketing initiatives that drove traffic and increased brand awareness.
  • Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
  • Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
  • Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
  • Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
  • Resolved escalated customer issues effectively leading to improved customer satisfaction rates.

Co-Manager

Journeys Shoes
06.2007 - 09.2010
  • Enhanced store performance by implementing effective sales strategies and optimizing merchandising layouts.
  • Streamlined operational processes for increased efficiency, leading to reduced costs and improved customer experience.
  • Increased sales revenue by training and mentoring staff in effective selling techniques and product knowledge.
  • Managed inventory control, ensuring optimal stock levels while minimizing shrinkage and wastage.
  • Collaborated with Store Manager to develop promotional strategies that effectively attracted new customers and increased foot traffic.
  • Implemented loss prevention measures, reducing instances of theft and improving store security.
  • Ensured compliance with company policies, procedures, and safety regulations by monitoring operations on a daily basis.
  • Managed scheduling for all employees to ensure adequate coverage during peak periods without compromising labor cost objectives.
  • Assisted in the recruitment process by conducting interviews and selecting top-performing candidates who aligned with the company''s values.
  • Resolved complex customer complaints promptly and effectively, maintaining high levels of customer satisfaction while protecting business interests.
  • Coordinated visual merchandising efforts across different departments for cohesive displays that maximized sales potential.
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.

To-Go Server

Ruby Tuesday
05.2006 - 06.2007
  • Enhanced customer satisfaction by providing efficient and accurate order processing.
  • Expedited food preparation for timely pick-up, ensuring top-notch service for all guests.
  • Collaborated with kitchen staff to address special dietary needs or requests, maintaining an inclusive dining experience.
  • Handled cash transactions accurately, contributing to a well-balanced till at shift''s end.
  • Upheld strict sanitation standards through routine cleaning of workstations and dining areas, promoting a safe environment for all patrons.
  • Demonstrated excellent communication skills when interfacing with customers over the phone or in-person, resulting in positive feedback and repeat business.
  • Managed multiple orders simultaneously while maintaining attention to detail, ensuring proper packaging and presentation for each item.
  • Improved customer loyalty by addressing any concerns or issues promptly and professionally, offering solutions that align with company policies while satisfying guest expectations.
  • Utilized point-of-sale systems efficiently to input orders accurately and track customer preferences for future reference when desired.

Barista Manager

Coffeeberries
06.2005 - 06.2006
  • Enhanced customer experience by providing exceptional service and maintaining a clean, welcoming environment.
  • Maintained high standards of food safety by enforcing strict adherence to company policies and local health regulations.
  • Enhanced customer satisfaction by providing high-quality beverages and efficient service.
  • Streamlined operations for increased workflow efficiency through effective shift management.
  • Maintained a clean, safe, and comfortable café atmosphere through diligent attention to detail and adherence to health regulations.
  • Trained new employees in company policies, barista techniques, and customer service skills for consistent performance across all staff members.
  • Increased repeat business by establishing strong relationships with customers through friendly interactions and personalized service.
  • Handled cash transactions accurately and efficiently, ensuring proper accounting procedures were followed at all times.
  • Provided outstanding customer service, addressing concerns promptly and professionally to maintain brand reputation.

Education

High School Diploma -

Tabernacle Christian School
Litchfield, NH
06.2005

Skills

  • Customer Communication
  • Payment Handling
  • Delivery Coordination
  • Safe Food Handling
  • Safe Driving
  • Stock Management
  • Loss Prevention
  • Customer Relations
  • Store Organization
  • Store Opening and Closing
  • Shift Scheduling
  • Drink Preparation
  • Product Upselling
  • Staff Management
  • Marketing Management
  • Time Management
  • Multitasking
  • Adaptability

References

References available upon request.

Timeline

Food Delivery Driver

Uber Eats
10.2023 - Current

Food Delivery Driver

DoorDash
09.2023 - Current

Assistant Store Manager

Gymboree
05.2011 - 05.2014

Co-Manager

Journeys Shoes
06.2007 - 09.2010

To-Go Server

Ruby Tuesday
05.2006 - 06.2007

Barista Manager

Coffeeberries
06.2005 - 06.2006

High School Diploma -

Tabernacle Christian School

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Jennifer Kennedy