Jennifer Kennedy

Cedar Gate Technologies

• Led development, integration, and implementation of healthcare analytics, claims, and care management systems, including migration from legacy platforms
• Directed consolidation of ticketing and accounting systems across four acquired companies, impacting 1,000+ employees
• Managed client migrations from legacy systems to new analytics and care management platforms, ensuring seamless transitions
• Coordinated planning and execution of care management system migrations across multiple client environments
• Drove adoption of Smartsheet for project management and improved workflow tracking
• Developed Jira dashboards to enhance reporting, visibility, and performance tracking
• Trained cross-functional teams on project management tools and best practices to improve execution and efficiency

Global Healthcare Alliance - Project Manager

• Led implementation and coordination of a value-based bundled claims processing platform across three healthcare systems, ensuring alignment with business and regulatory requirements
• Administered and optimized enterprise ticketing system operations, monitoring performance and improving issue resolution workflows
• Developed and standardized project management documentation, enhancing consistency, governance, and project delivery efficiency across teams
• Developed project plans, schedules, and resource allocation strategies to optimize workflow efficiency.
• Led cross-functional teams to deliver complex projects within budget and timeline constraints.

• Coordinated 300+ volunteers over multiple events
• Managed and Planned events for the approximately 1200+ student and teacher population

• Served as technical and project management liaison for new applications and process workflows, aligning business and IT teams
• Identified cost-saving opportunities for prospective clients through data analysis and process optimization
• Acted as interim Provider Enrollment and Credentialing specialist, ensuring continuity of client operations
• Led implementation of standardized HIPAA and HIE processes across 250+ clinics, improving compliance and efficiency
• Developed project plans and documentation templates to support onboarding of new business acquisitions
• Established standardized processes to manage 30+ concurrent projects within a client portfolio impacting 200+ clinics

MSI Academy Graduate October - November 2013

• Selected among 100 candidates to be included in a three week class to be leaders within the Revenue Cycle Management (RCM) industry

• Led intake, prioritization, and delivery of complex service requests (120+ hours), ensuring alignment with project timelines and stakeholder expectations
• Designed and managed resource allocation, capacity planning, and talent forecasting processes, including oversight of hiring and visa coordination
• Developed reporting and analytics tools to track resource utilization, project demand, and operational trends
• Directed end-to-end testing for claims processing and payment systems and managed integration of external vendor applications
• Established project governance processes, including contract management, client approvals, and change control, while supporting documentation standards

Analytical Reporting Team Analyst, November 2009 – April 2010

• Led development of automated reporting solutions for finance teams, improving efficiency and accuracy
• Coordinated onshore and offshore teams to deliver and maintain analytical reports and tracking tools
• Developed standardized documentation to streamline processes and ensure consistency

Healthcare Academy Graduate August 2009 – November 2009

• Recognized and appointed as a Team Lead for the Perot System’s Healthcare Academy Session 9 Class
• Co-led the community service team in an effort to raise funds
• Co-Managed a team in a Project Management project to provide solution to fix healthcare industry
• Participated in sessions including Financial Management, Project Management, Healthcare Industry Overview, Provider relations, ITIL Foundation, and Business Development Skills