Jennifer Kenney
North Fort Myers,FL
Summary
Customer-oriented bartender offering several-year background preparing and serving alcoholic drinks. Versed in maintaining liquor stock, keeping bar clean and assessing customer needs. Friendly and upbeat individual possessing outstanding dexterity coupled with first-rate multitasking and customer service abilities. Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Bartender
The Ranch Concert Hall & Saloon
Fort Myers, FL
09.2014 - Current
- Adhered to state regulations regarding serving alcohol responsibly.
- Performed opening and closing duties including restocking supplies.
- Checked identification cards for proof of age prior to serving alcohol beverages.
- Processed payments accurately and efficiently with POS system.
- Greeted customers and provided excellent customer service.
- Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.
- Ensured proper sanitation of bar area, glassware, utensils, and equipment.
- Prepared alcoholic and non-alcoholic beverages according to recipe standards.
- Introduced bar staff to precision pouring and waste reduction tactics to lower liquor costs.
- Followed alcohol awareness procedures for preventing intoxication and handling intoxicated guests.
- Collected and organized daily till totals and tips.
- Trained new bartenders on drink preparation and upselling techniques.
- Upsold customers from shelf to premium brands to help boost sales.
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
- Greeted guests with friendliness and professionalism.
- Effectively multitasked within fast-paced environment.
- Worked in close collaboration with team members to ensure customers received high-quality service.
- Organized bar supplies in stock room to support timely and efficient retrieval and replenishment.
- Communicated with security staff to de-escalate customer conflicts and remove customers if necessary.
- Made friendly conversation with customers to provide enjoyable bar experience.
- Managed accurate bar tabs and processed cash and credit card transactions.
- Maintained safety and sanitation standards with firm enforcement amongst bar staff.
- Persuaded highly intoxicated customers to stop drinking and arranged alternative transportation.
Bartender
Miller's Ale House
Fort Myers, FL
05.2002 - Current
- Adhered to state regulations regarding serving alcohol responsibly.
- Performed opening and closing duties including restocking supplies.
- Checked identification cards for proof of age prior to serving alcohol beverages.
- Processed payments accurately and efficiently with POS system.
- Assisted in setting up the bar for service shift.
- Participated in weekly team meetings to discuss goals and objectives set by management.
- Greeted customers and provided excellent customer service.
- Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.
- Provided drink suggestions to customers based on their preferences.
- Attended regular training sessions to stay updated on new products or trends.
- Maintained inventory of liquor, beer, wine, and other beverage items.
- Ensured proper sanitation of bar area, glassware, utensils, and equipment.
- Managed cash drawer at the end of each shift ensuring accuracy of funds received.
- Mixed and served both alcoholic and non-alcoholic drinks for patrons by following standard recipes and procedures.
- Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
- Balanced daily registers and generated sales reports for management.
- Collected and organized daily till totals and tips.
- Trained new bartenders on drink preparation and upselling techniques.
- Upsold customers from shelf to premium brands to help boost sales.
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
- Greeted guests with friendliness and professionalism.
- Effectively multitasked within fast-paced environment.
- Greeted frequent visitors by name and explained new promotions.
- Monitored bar inventory and promptly restocked low items before depletion.
- Remained calm and poised during busy periods, promoting great customer service to guests.
- Displayed and retained extensive knowledge of liquors, wines and entrees.
Education
Associate of Applied Science - Science of Criminal Justice
Colorado Technical University
Colorado Springs, CO05-2008
Skills
- Beverage Preparation
- Health codes compliance
- Bar service preparation
- Customer service expertise
- Outgoing Personality
- Responsible Alcohol Service
- Safe serving knowledge
- Anticipating guest needs
- Maintaining a clean bar
- Strong multitasking
- Honest and Dependable
Certification
- ServSafe Certification
- Responsible Vendor Certification
Timeline
Bartender
The Ranch Concert Hall & Saloon
09.2014 - Current
Bartender
Miller's Ale House
05.2002 - Current
Associate of Applied Science - Science of Criminal Justice
Colorado Technical University
- ServSafe Certification
- Responsible Vendor Certification
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