Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
26
years of professional experience
Work History
ACG BRANDS
Corona, CA
Inside Sales Specialist
03.2023 - Current
Job overview
Maintained strong relationships with existing customers through regular contact and follow-up calls.
Provided timely feedback on customer inquiries, complaints, and requests for information.
Utilized CRM software to manage sales pipeline process from lead generation through close.
Generated sales through outbound calling and lead follow-up efforts using scripts and other phone techniques.
Consulted with customers to aid selection and purchase of products that met needs.
Shepard Bros.
La Habra, CA
Customer Service Specialist
01.1998 - 02.2001
Job overview
Provided assistance to customers in navigating website, placing orders, and resolving complaints.
Performed data entry of customer orders into the company's order management system.
Maintained a high level of professionalism while interacting with customers via phone or email.
Collaborated with colleagues from other departments in order to resolve customer concerns quickly.
Education
Esperanza High School
Placentia, CA
High School Diploma
05.1992
Skills
B2B Sales
Salesforce CRM
Sales Closing
Friendly, Positive Attitude
Exceptional Customer Service
Self-Directed
Organized and Efficient
Telephone Sales
Driven
Account acquisition
Client retention
Accomplishments
I cultivated and maintained $800,000 database by prospecting and customer follow up.
I was sought out to be part of a dedicated team for a division of stores, in 2022, to increase direct sales. I was the top selling rep the first year out and am now in my second year.
I have been awarded multiple awards annually for exceeding sales goals both short and long term and was chosen to share my success story at one of the annual conventions.
I was awarded top customer service award at Shepard Bros. Inc. Chemical Company for my interaction with my colleagues and customers, in 1998
I was awarded top customer service rep at Earth Science 1996
I was awarded highest sale from Jay Jacobs clothing store in 1992
I loved participating in successful fundraisers throughout my school years
I'm a born seller. At age 10, I was the first to pay for my ski trip by selling items from a magazine.
About
I am a hard-working, dedicated, and experienced sales account manager with a positive outlook, and excellent customer service practices. I am highly proficient with Sales Force, Excel and Word. I have a strong ability to achieve company and personal sales goals in a fast paced environment while executing market strategies by engaging customers and developing value propositions that meet their needs. I talk easily with people and find great satisfaction in providing top customer service.