Jennifer Kent
Hilton,NY
Summary
A dynamic Graphic Designer/Illustrator and Stylist with a proven track record at Supercuts for enhancing operational practices and customer engagement. Leveraged excellent customer service and Adobe Creative Suite mastery to deliver high-quality, innovative designs, significantly boosting client satisfaction and repeat business. A reliable team player, adept at managing multiple projects to drive continuous growth. Fast learner and will not turn down any advanced education.
Overview
29
29
years of professional experience
Work History
Graphic Designer/Illustrator
Self Employed
08.2020 - Current
- Created digital image files for use in digital and traditional printing methods.
- Completed final touches for projects such as images sizes and font selection.
- Researched industry trends to stay current on best practices in graphic design.
- Edited and enhanced existing artwork and graphics.
- Managed multiple projects simultaneously, ensuring timely completion of deliverables while maintaining high-quality standards.
- Utilized Adobe Creative Suite and Microsoft Office Suite to develop creative designs.
- Applied color theory and composition techniques to construct appealing designs.
- Create digital files for crafters to use to create their own artwork.
- Create 8-10 page patterns for brick stitch, peyote, square stitch fringe earrings.
- Create 8-12 page template patterns for bling/rhinestone pens and tumblers.
Stylist
Self Employed
05.2014 - 10.2018
- Provided excellent customer service by attentively listening to client needs and addressing concerns promptly.
- Resolved guest complaints about service or style.
- Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Monitored current trends to understand fashions and better serve customer needs.
- Organized sales area and work station to showcase products and boost sales.
- Processed payments, entering sales in register for prompt customer service.
- Developed strong relationships with clients, leading to increased repeat business and referrals.
- Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered.
District Manager
Supercuts
05.1995 - 10.2010
- Ensured compliance with company policies and procedures as well as federal/state regulations by conducting regular audits of operational practices at each location within the district.
- Demonstrated products to show potential customers benefits and advantages and encourage purchases.
- Facilitated business by implementing practical networking techniques.
- Managed revenue models, process flows, operations support and customer engagement strategies.
- Supervised various locations, enforcing high-quality standards of operation.
- Evaluated store performance regularly using data analysis tools to identify areas of improvement and implement targeted action plans for continuous growth.
Education
Associate of Arts - Graphic Design/Illustration
Monroe Community College
Henrietta, NY12-2020
Skills
Excellent customer service
Team player
Self starter
Reliable
Hard worker
Timeline
Graphic Designer/Illustrator
Self Employed
08.2020 - Current
Stylist
Self Employed
05.2014 - 10.2018
District Manager
Supercuts
05.1995 - 10.2010
Associate of Arts - Graphic Design/Illustration
Monroe Community College