Jennifer Kernon

• Coordinated Hospital admissions through chart review , patient/family interviews , daily interaction with case management /physicians, nursing staff and evaluation of patient’s medical records in order to ensure accuracy and care coordination for patient admissions.
• Respectfully Cultivated referral relationships within the community and multiple hospital systems while managing a large assigned territory completing patient assessments within multiple hospital referral networks.
• Served as a liaison between patients, families, and medical professionals, fostering open dialogue and shared decision-making processes
• Contributed to a reduction in hospital readmissions by closely monitoring high-risk patients and coordinating appropriate follow-up care.
• Promoted patient satisfaction through compassionate communication and attentive listening to concerns and needs.
• Participated in regular team meetings, huddles, staff meetings and quality improvement projects to improve patient care.

Achieved established goals through effective therapy implementation.

• Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
• Maintained personnel records and updated internal databases to support document management.
• Organized workflow and delegated tasks effectively to ensure timely project completion without compromising quality.
• Managed office inventory levels, ensuring adequate supplies were available while minimizing waste and unnecessary spending.

• Developed strong relationships with key decision-makers, fostering trust and loyalty in the assigned territory.
• Cultivated relationships with key accounts in territory and provided support to drive customer satisfaction.
• Established successful account relationships by building rapport and maintaining consistent communication.
• Achieved sales goals and service targets by cultivating and securing new customer relationships.