Jennifer Keserel
St Albans,VT
Overview
38
38
years of professional experience
Work History
Barnsdale Guest Apartments
Paget, Bermuda
Teller
Bank of Bermuda
- Customer service, deposits, withdrawal, balancing the cash box at end of day, issuing travelers checks, taking credit card payments.
Office Support Staff
Four Seasons Dermatology
09.2024 - Current
- Checking in patients and checking out patients, answering phones, data entry, faxing, referrals, scheduling appointments.
Patient Access Representative
Northwestern Medical Center
09.2023 - 07.2024
- Checking in patients for all specialty clinics and urgent care, answering of phones, taking payments.
Patient Services Specialist
University of Vermont Medical Center
10.2021 - 09.2023
- Scheduling for patients for Pediatric Pulmonary and Neomed clinic, referrals, answering Children’s Specialty Center phones about 800 calls a month. Checking out and scheduling all clinics in children’s specialty centers.
Customer Service Representative
Vermont Department of Labor
03.2020 - 10.2021
- Temporary hire for the Unemployment Division as a customer service representative, assisted in claimant outreach and paperwork backlog management duties in addition to call center duties. Utilized proprietary software to manage claims and process incoming communications.
You First Program
Burlington Department of Health
02.2020 - 03.2020
- Temporary hire for Covid support, membership, and outreach coordinator. Duties included taking meeting minutes, calling, and emailing members to renew their membership and signing up new members for the program, creation of membership cards and welcome packets, assisting members with billing issues, problem solving, updating lifestyle program vendors, updating mammogram facilities, managing incoming phone calls, faxing.
Front Desk Manager/Administrator
01.1997 - 01.2008
- Duties included making reservations for clients, payment collection, supervising staff, hiring and firing of staff, payroll, balancing bank statements, and administration, accounts payable, accounts receivable, email confirmation and correspondence.
Head cashier/payroll/Administrator
LaTrattoria Restaurant
01.1988 - 01.2001
Education
Bachelor of Arts - Sociology and Anthropology, Criminal Justice
Johnson State College
Johnson, VT01.2018
Associates - Human Services
Community College of Vermont
St Albans, VT01.2016
Associates - computer programming
Beal College
Bangor, Maine01.1984
Skills
- Strong communicator
- Clerical experience
- Microsoft office suite (Excel, Word, PowerPoint)
- Typing
- Detailed Oriented
- Problem solving
- Compassionate
- Time management
- Knowledgeable of community resources
- Administrative experience (10 years)
- Leadership experience
- Data Entry (10 years)
- Case management
- Quick learner
- Customer service (30 years)
- Accounts payable/receivable
Timeline
Office Support Staff
Four Seasons Dermatology
09.2024 - Current
Patient Access Representative
Northwestern Medical Center
09.2023 - 07.2024
Patient Services Specialist
University of Vermont Medical Center
10.2021 - 09.2023
Customer Service Representative
Vermont Department of Labor
03.2020 - 10.2021
You First Program
Burlington Department of Health
02.2020 - 03.2020
Front Desk Manager/Administrator
01.1997 - 01.2008
Head cashier/payroll/Administrator
LaTrattoria Restaurant
01.1988 - 01.2001
Barnsdale Guest Apartments
Teller
Bank of Bermuda
Bachelor of Arts - Sociology and Anthropology, Criminal Justice
Johnson State College
Associates - Human Services
Community College of Vermont
Associates - computer programming
Beal College