Jennifer Key
New Bern,NC
Summary
Experienced Customer Service Representative with strong oral and written communication skills, active listening abilities, and analytical problem-solving capabilities. Enhances customer experiences through service-oriented behaviors and a deep understanding of customer desires. Provides customized solutions that exceed expectations, fostering long-term loyalty.
Overview
10
10
years of professional experience
Work History
Customer Service Representative
Aptive Environmental
02.2022 - 09.2024
- Responded to customer requests for products, services and company information
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Supervisor
Contact Us Communications
08.2019 - 02.2021
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
Manager
Nina's Classic Cuisine
03.2015 - 07.2019
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Maximized performance by monitoring daily activities and mentoring team members.
Education
GED -
Sandhills community college
Southern Pines, NC04.2015
Skills
- Customer service
- Communication skills
- Microsoft excel
- Computer skills
- Management
- Leadership
- Microsoft office
- Microsoft word
- Typing
- Time management
- Microsoft outlook
- Restaurant experience
- Cash handling
- Writing skills
- Collections
- Customer relations
- Problem resolution
- Call center experience
Timeline
Customer Service Representative
Aptive Environmental
02.2022 - 09.2024
Supervisor
Contact Us Communications
08.2019 - 02.2021
Manager
Nina's Classic Cuisine
03.2015 - 07.2019
GED -
Sandhills community college
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