Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jennifer Kezar

Loveland,OH

Summary

Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

Overview

13
13
years of professional experience

Work History

Customer Service Manager

Pure Romance
04.2010 - Current
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.
  • Took ownership of customer issues and followed problems through to resolution.
  • Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
  • Collaborated with upper management to improve customer service processes and support structures company-wide.
  • Researched and corrected customer concerns to promote company loyalty.
  • Reviewed repeated issues within operations and business management to solve problems and improve company outcomes.
  • Followed through with client requests to resolve problems.

Education

High School Diploma -

Stephen T. Badin
Hamilton, OH
06.1995

Skills

  • Set Organizational Policies
  • Leading Team Meetings
  • Corporate Social Responsibility
  • Performance Tracking and Evaluations
  • Customer Service
  • Staff Management
  • Verbal and Written Communication
  • Time Management
  • Issue Resolution
  • Employee Scheduling
  • Assist Customers

Timeline

Customer Service Manager

Pure Romance
04.2010 - Current

High School Diploma -

Stephen T. Badin

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Jennifer Kezar