Jennifer Kim
Eastvale,CA
Summary
Dedicated Childcare Volunteer with strong background supporting children ranging in ages from 2 to 19. Maintains safe and positive environments and nurtures educational play. Adept at communicating with children with disabilities, introducing tools to address individual needs. Accommodating Behavioral Technician committed to helping children and young adults meet potential in society. Familiar with symptomatology of diagnosed mental disorders and addictions. Dynamic and decisive professional offering 2 years of experience working with people suffering from mental illness or behavioral problems. Polished in assisting in creating and implementing clients' designated interventions and behavioral plans.
Highly organized Front Desk Receptionist with exemplary multitasking, time management, and customer service skills. Responsible professional willing to go extra mile to assist others with solving problems. Dedicated receptionist with excellent experience in industry. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills.
Overview
7
7
years of professional experience
6
6
years of post-secondary education
Work History
Behavioral Technician
Spectrum Behavioral Therapies
08.2020 - 10.2022
- Conducted therapeutic group sessions about life events and experiences with clients, establishing both short- and long-term goals.
- Devised problem-solving methods such counseling, psychotherapy and homework assignments to improve clients' quality of life.
- Built and maintained positive staff relationships to promote teamwork and better serve clients.
- Encouraged clients to develop work skills and participate in social, recreational and therapeutic activities to enhance interpersonal skills or develop social relationships.
- Observed clients by listening to concerns and recording observations, reporting mental health issues or unusual behavior to appropriate professionals.
- Helped patients with meals, activities of daily living (ADLs) and facility transfers to promote security and patient well-being.
- Engaged with colleagues in treatment team meetings to promote positive patient treatment outcomes.
- Applied de-escalation and limit-setting techniques to promote patient cooperation.
- Supported patients needing medical care to relieve patient anxiety and promote positive outcomes.
- Identified behaviors that necessitated intervention and obtained assistance from qualified personnel to complete intervention.
Front Desk Receptionist
Wi Spa
02.2016 - 04.2017
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Increased guest retention by maintaining a welcoming and organized reception area.
- Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
- Contributed to increased online reviews by consistently providing stellar customer service experiences at the front desk reception area.
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
- Developed strong working relationships with team members, fostering a positive work environment.
- Assisted management in implementing new policies and procedures, contributing to overall operational improvements.
- Maintained accurate records of visitor logs for security purposes and compliance with company policies.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Resolved billing discrepancies promptly with thorough attention to detail, fostering trust between clients and the organization.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Confirmed important personal and payment information for compliance with security and payment card industry standards.
- Collected room deposits, fees, and payments.
Education
Bachelor of Arts - Psychology
Biola University
La Mirada, CA 08.2015 - 06.2019
IGETC - General Education
Santa Monica College
Santa Monica, CA 08.2021 - Current
Skills
Child safety
Timeline
IGETC - General Education
Santa Monica College
08.2021 - Current
Behavioral Technician
Spectrum Behavioral Therapies
08.2020 - 10.2022
Front Desk Receptionist
Wi Spa
02.2016 - 04.2017
Bachelor of Arts - Psychology
Biola University
08.2015 - 06.2019
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