Jennifer Kim
Caledonia
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Hardworking and passionate job seeker with strong organizational skills eager to secure position. Ready to help team achieve company goals.
Overview
19
19
years of professional experience
Work History
General Manager
Mobil 1 Lube Express/ B52 Express Car Wash
2005.04 - Current
- Developed and implemented strategies to increase sales and profitability.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Developed and maintained relationships with customers and suppliers through account development.
- Managed budget implementations, employee evaluations, and contract details.
- Trained new employees on proper protocols and customer service standards.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Interacted well with customers to build connections and nurture relationships.
- Assisted in recruiting, hiring and training of team members.
- Trained and guided team members to maintain high productivity and performance metrics.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Mitigated business risks by working closely with staff members and assessing performance.
- Formulated policies and procedures to streamline operations.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
General Manager
B52 ‘s Xpert Auto Wash
2014.11 - 2020.12
- Developed and implemented strategies to increase sales and profitability.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Formulated policies and procedures to streamline operations.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Trained new employees on proper protocols and customer service standards.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Assisted in recruiting, hiring and training of team members.
- Trained and guided team members to maintain high productivity and performance metrics.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
Education
GED - General
East Kentwood High School
Kentwood, MISkills
- Staff Supervision
- Financial Administration
- Program Administration
- Branding
- Loss Prevention
- Business Development
- Business Administration
- Customer Retention
- Advertising and Marketing
- Quality Management
- Workflow Planning
- Expense Control
- Vendor Sourcing
- P&L Management
- Supply Chain Management
- Operations Oversight
- Customer Relationship Management
- Account Management
- Schedule Management
- Staff Training
- Facility Management
- Problem Resolution
- Training and Development
- Staff Motivation
- Team Training and Development
- Employee Scheduling
- Troubleshooting Expertise
- Performance Analysis
- Vendor Relationships
- New Business Development
- Employee Development
- Training and Coaching
- Team Player
- Efficient Multi-Tasker
- Customer Relations
- Leadership and Team Building
- Operations Management
Timeline
General Manager
B52 ‘s Xpert Auto Wash
2014.11 - 2020.12
General Manager
Mobil 1 Lube Express/ B52 Express Car Wash
2005.04 - Current
GED - General
East Kentwood High School
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