Jennifer Kimball
Belmont
Summary
Professional in employment coordination with strong track record of facilitating workforce solutions. Adept at team collaboration, ensuring effective communication, and adapting to changing needs. Skilled in recruitment, employee relations, and program management. Reliable and results-driven, consistently achieving organizational goals and fostering productive work environment.
Overview
27
27
years of professional experience
Work History
Employment Coordinator
Memorial Health System
10.2025 - Current
- Assist in the onboarding process for new hires, ensuring they have the resources and information needed to start their roles effectively.
- Ensure compliance with employment laws and regulations throughout the hiring process.
- Developed and implemented onboarding and orientation programs for new employees.
- Collaborated with managers to identify and address employee relations issues.
- Improved organizational filing systems for confidential employee records, resulting in improved accessibility and efficiency.
- Improved office efficiency by effectively managing internal communications and correspondence.
Customer Service Representative
Bureau of the Fiscal Service (BFS)
09.2021 - 09.2025
- Interpret rules and regulations in order to convey technical information to customers.
- Manage all aspects of customer Interagency Agreements (IAAs) such as creating logs and schedules to ensure receipt of signed IAAs before the deadline.
- Manage concurrent tasks daily due to the inability to backfill for my former position.
- Enter data accurately into Salesforce database.
- Prepare proposals for new customers and renewals for existing customers.
- Collaborate with a variety of operational and senior management officials on all IAA deliverables.
- Analyze and evaluate new proposed guidance to determine the potential impact and present recommendations accordingly.
- Address customer questions and work with management to accumulate information or decisions that are in response to the customer inquiry.
- Communicate with agency contacts verbally and in writing to make recommendations or provide instruction.
- Serve as spokesperson for assigned agencies with internal and external stakeholders.
- Work with internal and external stakeholders to assess needs and provide support.
- Lead interagency and intra-agency meetings for potential and existing customers.
- Record detailed notes/minutes/action items from customer meetings.
- Explain service lines to existing and potential customers.
- Manage ongoing relationships with multiple customer agencies.
- Track and report data for numerous customer agencies.
- Facilitate resolution of financial or operational issues.
- Establish timelines and monitor progress on customer activities.
- Participate and encourage team interaction by attending weekly team and staff meetings.
- Served as the primary point of contact for customer inquiries, ensuring prompt and accurate responses to a diverse range of questions.
Business Data Analyst
Bureau of the Fiscal Service (BFS)
07.2019 - 09.2021
- Establish monthly billing timelines and monitor variable billing activities then collect revenue from signed customer IAAs before month end. Revenue is over $30 million monthly and approximately $380 million annually.
- Reconcile any differences between billing balances and system generated reports using standard software.
- Study organizational processes and procedures and implement procedural improvements to streamline the billing process.
- Analyze proposed guidance and policies regarding billing and IAAs and determine the appropriate action.
- Assist with multiple surveys by compiling recipient lists and analyzing survey data.
- Assisted in the review of the new ARC website.
- Utilize accounting system software to conduct analysis on billing reports.
- Send data calls gathering information to organize in monthly reports under limited supervision.
- Compose monthly newsletter and submit for review.
- Collaborate with senior management and chief counsel on monthly reporting.
- Analyze new billing situations and determine appropriate action.
- Manage ARC project coding and additions within ARC AFF structure.
- Work directly with Customer Service Representatives concerning new IAAs and modifications to agreements.
- Manage all aspects of billing for IAAs and prepare monthly reports and establish billing summaries.
- Address all customer questions and changes regarding the billing process.
- Manage expense IAAs from start to finish by assigning numbers, obtaining signatures and preparing the manual obligation form.
- Undertake special assignments from management such as presentations for division meetings.
- Work daily with customer IAAs and have an excellent rapport with customer stakeholders.
- Provide excellent customer service to agency contacts.
- Explain billing summaries by service lines to existing customers and possible expansion of services and assist all customers with billing change requests.
- Facilitate resolutions of financial issues with numerous customers.
- Serve as customer service liaison for all ARC service lines for billing.
- Interpret rules and regulations and convey technical information regarding our monthly billing reporting.
- Assess customer needs and provide support via email and telephone.
- Manage ongoing relationships with customer agency contacts for all 84 annual IAAs for ARC-Admin and ARC-IT.
- Monitor the ARC Communication Mailbox daily and determine the appropriate action.
- Scrutinize all incoming inquiries and forward to the Lead Program Analyst.
- Monitor the ARC Business Mailbox daily and provide support in writing or verbally.
- Ensure quality service delivery by receiving inquiries, investigating complaints and ensuring timely and appropriate responses and resolution.
- Experience with entering historical inquiries into Salesforce.
- Distribute the QSMO Report from Salesforce monthly.
- Work directly with agency contacts to assess billing needs and provide support on billing questions and concerns.
- Understand all ARC’s Service Lines and participate in annual updating of service descriptions.
- Track and report variable billing information monthly for numerous customers.
- Resolve financial issues to prevent chargebacks from customer agencies.
- Research and process timecard corrections.
- Assist with the annual Customer Satisfaction Survey that helps to improve the customer experience.
- Maintain the ARC Operating Plan.
- Point of contact for ALEX, Sharepoint and the ARC Website.
- Reviewed the new ARC Website prior to public release and submitted discrepancies for correction.
- Process revenue accruals and refunds as needed.
- Review open item certifications quarterly and clean the books of older items by de-obligating funds.
- Update the Service Catalog annually using the Standard Service Descriptions, Metrics Report and Transparency File.
- Prepare, edit, and distribute the monthly ARC Bulletin to internal and external stakeholders.
- Work frequently with Intragov and LPA on creating and updating reports.
- Communicate frequently with top level executives regarding the OFAS Report.
- Communicate verbally and in writing with Management regarding the ARC Bulletin.
- Collaborate with all service lines and create the Customer Activity Report.
- Send monthly billing backup emails to agency contacts.
- Establish all programs and projects for the new Fiscal Year IAAs annually.
- Calculate prior year performance averages by utilizing the Metrics Report.
- Create new indirect project codes for other areas within the bureau.
- Analyze training data and send the calendar year and fiscal year training reports to Executives.
- 0343 GS 11 40 hrs/week
Accounting Technician
Bureau of the Fiscal Service (BFS)
01.2015 - 07.2019
- Reviewed complex and unusual documents to verify accounting data, mathematical accuracy and performed reconciliation of accounts.
- Determined necessary accounting transactions, then interfaced or manually posted data into the Oracle automated accounting system.
- Compared transactions entered to those intended and corrected invalid or erroneous entries as needed.
- Researched and established account receivable documents for overpayment of travel funds by collecting required information, completing accounts receivable forms, entering information into log and submitting to Accounts Receivable Branch.
- Researched and completed payment cancellations by voiding payments, placing holds, end dating banking, emailing direct deposit forms and adding items to the log.
- Reissued cancellations by verifying supplier banking sites, pulling new banking into Oracle, having holds released and closing items on the log.
- Performed post payment audits of travel vouchers in accordance with the Federal Travel Regulations and agency policy.
- Utilized the ConcurGov automated system to access information to answer questions and manually post authorizations and vouchers.
- Interpreted travel regulations for various situations.
- Applied various federal travel regulations and travel related policies daily.
- Organized and accomplished varied work assignments and deadlines by prioritizing assignments despite frequent interruptions.
- Applied analytical and evaluative techniques to identify and resolve issues.
- Researched all problems and determined applicable solutions which may be routine or highly complex.
- Conducted research and compiled reports containing technical data.
- Provided customer service to travelers, approving officials or agency contacts pertaining to travel related questions.
- Answered payment questions for Customer Service.
- Provided financial and technical analysis and prepared documents and reports to reconcile daily assignments.
- Created Oracle logs and HPSM tickets daily.
- Utilized the Agency Customer Differences pages daily to obtain information about agency contacts, do not contact individuals and policy.
- Experience processing transactions after a conversion.
- I was a member of the Management Advisory Committee for 2 years where we discussed and orchestrated special events and projects.
- Successfully completed Federal Travel Regulation and Relocation Allowances Training.
- 0525 GS 7 - 40 hrs/week
Treasurer/Financial Committee Member - Volunteer
Belmont United Methodist Church
06.2016 - 06.2018
- Processed payroll by issuing checks for the pastor's salary and insurance.
- Paid all utility bills, invoices, and conference apportionments promptly.
- Balanced checking and savings accounts monthly.
- Prepared financial statements.
- Created forms and spreadsheets for church use.
- Approved reimbursement forms and issued checks to individuals.
- Facilitated monthly financial committee meetings and presented financial report.
- Assisted in establishing the annual budget.
- Monitored budget activities to ensure they were properly allocated.
- Identified issues with the budget and provided recommendations for resolution.
- Provided advice and assistance to the Financial Committee on budget issues.
- Prepared annual reports for our church to submit to the conference.
- Assisted with financial decisions for purchases and remodeling.
- Orally presented the financial statement to the Financial Committee monthly.
- Audited receipts and reimbursement forms to ensure accuracy.
Branch Manager/Loan Officer
The Peoples Savings Bank (PSB)
01.2013 - 01.2015
- Supervised employees from diversified backgrounds and age groups.
- Planned assignments to be accomplished by subordinates and set priorities and deadlines.
- Distributed work to employees based on individualized skills.
- Provided constructive feedback to employees to improve performance.
- Oversaw branch operations to determine effectiveness and efficiency.
- Provided recommendations to senior management on customer account related issues.
- Identified problem areas and deficiencies within the branch and recommended corrective actions to senior management.
- Prepared written loan presentations by compiling technical information and delivered them to the loan committee including senior management.
- Developed and delivered oral presentations about potential loans to gain the approval of my colleagues by persuading them to support my recommendation.
- Attended weekly management meetings where I assisted in creating and amending bank policies and procedures and the development of strategic plans.
- After management meetings reported back to branch on milestones and deadlines.
- Created hiring packages with management for new hires.
- Acted as a coach/mentor to new hires.
- Assisted management committee on revising internal policies and procedures.
- Conducted research and analyzed policies and procedures.
- Implemented new ideas and methods to make the branch more efficient.
- Initiated a study to make the branch more compliant.
- Explained in detail all services to customers.
- Cross sold various banking products to customers.
- Successfully maintained a cooperative working relationship with other branch managers and bank executives.
- Conducted job interviews as part of the hiring team and participated in the selection process.
- Originated mortgage and consumer loans by compiling information, determining debt to income ratio, analyzing financial statements and credit reports.
- I individually and as part of the management team conducted research and analyzed findings to establish trends, then assisted in adjusting the business plan.
- Reviewed loan documentation for compliance and accuracy prior to loan closing.
- Maintained customer files and ensured accuracy and completeness.
- Closed loans and disbursed proceeds according to the settlement statement.
- Created and executed loan modifications.
- Ordered appraisals, title work, and flood determinations.
- Performed collections of past due accounts and took the necessary follow up action.
- Performed daily document review audits on teller transactions.
- I was the Assistant Auditor and audited reports for all bank activities.
- After scrutinizing reports and carefully watching transactions I was able to determine which customers were kiting checks.
- Created a process improvement for Tellers to help resolve operational issues.
- Opened new accounts: Checking, Savings, CDs & IRAs.
- Coordinated training and trained employees on policy and procedure changes and bank wide financial systems.
- Organized the office to run more efficiently, thus creating better management of employee time.
- Balanced teller drawer and cash vault daily.
- Reconciled bank general ledger accounts and assisted customer in understanding their personal accounts.
- Processed daily work through the remote branch capture automated system.
- Prepared memorandums, letters and reports regarding bank activities.
Accounting Technician II/Purchasing Assistant
St. Marys Correctional Center
09.2010 - 01.2013
- Entered payroll into the automated processing system.
- Calculated earnings adjustments as needed.
- Provided documents to supervisor regarding HR related matters.
- Created hiring packages for new employees and collected required documentation.
- Conducted new hire orientation and prepared packets.
- Assisted employees when enrolling in benefits.
- Operated a personal computer to process the full range of payroll documents, (e.g., health coverage, retirement, taxes, allotments, direct deposit, address, etc.).
- Resolved errors from the personnel processing systems by monitoring daily reports.
- Created spreadsheets and overtime reports by compiling manual data from record books.
- Reconciled annual and sick leave balances for all employees.
- Served as the Project Manager for the first ever Employee Wellness Event.
- Managed multiple schedules of internal and external participants and Health Professionals.
- Coordinated with Security to obtain the appropriate clearance for Health Professionals.
- Worked with local vendors to procure items needed for the event.
- Ordered supplies for the entire facility by reading requisitions, determining priority, researching contracts or obtaining bids, then typing purchase orders.
- Assured expenditures of funds were in agreement with regulations.
- Matched receiving reports with purchase orders to ensure accuracy.
- Worked daily with state vendors to order supplies and obtain pricing.
- Provided the status of payable and receivable transactions to different departments upon their request.
- Researched and identified the proper action for accounts payable and receivable transactions to ensure compliance with the applicable regulations and guidelines.
- Prepared requests for quotations, requests for proposals or invitation for bids.
- Experienced in both purchase orders and large contracts.
- Attended the WV State Auditor's Conference.
Teller
Pleasants County Bank
10.2009 - 09.2010
- Processed transactions for businesses and individuals accurately and efficiently.
- Logged and reported Currency Transaction Report and Suspicious Activity Report transactions.
- Reconciled the bank's official checks weekly.
- Balanced teller drawer daily.
- Answered the telephone and assisted customers with questions and complaints.
- Worked at the drive-thru with minimal supervision.
Compliance/Loan Processor
Union Bank, Inc.
09.2002 - 09.2009
- Responsible for auditing and reconciling the Loan Control account and ensuring that all loan transactions for each day were processed to the correct account for the correct amount with the correct transaction code.
- Manually entered new loans into the automated system.
- Efficiently and effectively performed data entry.
- Balanced accounts and paid invoices monthly for appraisals, flood determinations and insurance policies.
- Verified all loan documentation for completeness and accuracy according to bank policy and guidelines.
- Worked closely with dealerships and other financial institutions on dealer paper and participations loans.
- Verified that all mortgage loans were in compliance with the Home Mortgage Disclosure Act.
- Explained various services to customers and cross sold products.
- Completed dealer floor plan audits and reported findings to management.
- Mailed late notices to customers and answered collections calls.
- Set up payment plans for delinquent accounts.
- Typed Right to Cure notices and newspaper notices.
- Repossessed collateral or scheduled repossession with towing company.
- Conducted auctions for repossessions and accepted silent bids.
Teller/Bookkeeping
First National Bank
12.1998 - 09.2002
- Balanced all paper checks and savings tickets with daily computer totals.
- Processed transactions and balanced teller drawer daily.
- Answered the telephone and gave customers account balances after verifying identity.
- Sold Cashier's checks, Money Orders and Traveler's Checks.
- Processed large business transactions.
Education
Associates of Science - Business Administration
West Virginia University at Parkersburg
Parkersburg, WV01.2001
Diploma - undefined
St. Marys High School
St. Marys, WV01.1998
Skills
- Effective networking
- Resume development
- Career counseling
- Employment law
- Willingness to learn
- Teamwork and collaboration
- Problem-solving
- Time management
- Attention to detail
- Multitasking Abilities
- Excellent communication
- Organizational skills
- Adaptability and flexibility
- Training and mentoring
- Analytical and critical thinking
- Task prioritization
- Training and development
Timeline
Employment Coordinator
Memorial Health System
10.2025 - Current
Customer Service Representative
Bureau of the Fiscal Service (BFS)
09.2021 - 09.2025
Business Data Analyst
Bureau of the Fiscal Service (BFS)
07.2019 - 09.2021
Treasurer/Financial Committee Member - Volunteer
Belmont United Methodist Church
06.2016 - 06.2018
Accounting Technician
Bureau of the Fiscal Service (BFS)
01.2015 - 07.2019
Branch Manager/Loan Officer
The Peoples Savings Bank (PSB)
01.2013 - 01.2015
Accounting Technician II/Purchasing Assistant
St. Marys Correctional Center
09.2010 - 01.2013
Teller
Pleasants County Bank
10.2009 - 09.2010
Compliance/Loan Processor
Union Bank, Inc.
09.2002 - 09.2009
Teller/Bookkeeping
First National Bank
12.1998 - 09.2002
Diploma - undefined
St. Marys High School
Associates of Science - Business Administration
West Virginia University at Parkersburg
Acknowledgements
- Leader of the Quarter, 2017-03-01
- Management Advisory Committee member, 2015-01-01 to 2017-01-01
- Certificate of Completion, Federal Travel Regulation, 2015-01-01
- Certificate of Completion, Relocation Allowances, 2018-01-01
- Certificate of Completion, Fundamentals of Business Analysis, 2019-01-01