Jennifer Kimberley
Palm Bay,FL
Summary
Proven track record in enhancing customer satisfaction and loyalty at The Home Depot for 28 years. Demonstrated reliability and exceptional customer service skills, significantly exceeding performance goals. Expert in maintaining a professional work environment, ensuring a positive customer experience. Successful at mediating customer issues and disputes. Talented at correctly taking customer order information efficiently and holding myself to a standard that always made sure that my customers were taken care of properly.
Overview
29
29
years of professional experience
Work History
Customer Service Cashier
The Home Depot
12.2023 - Current
- Able to handle high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
Customer Order Specialist
The Home Depot Inc
04.2021 - 06.2023
- Provided exceptional customer service, resolving issues promptly and professionally.
- Worked with vendors to secure favorable terms for re-order and shipping of merchandise when required by customers.
- Managed complex kitchen, plumbing and window treatment orders. Coordinated with multiple departments, suppliers and installers to ensure a smooth installation process.
- Monitored orders and delivered status updates to customers regarding arrivals
Kitchen and Bath Designer
The Home Depot Inc
03.2016 - 03.2021
- Optimized use of space in kitchen and bath designs by incorporating creative storage solutions.
- Delivered functional yet pleasing designs by balancing client preferences with practical considerations such as budget constraints or architectural limitations.
- Collaborated with clients to select the perfect materials, finishes, and fixtures for their dream spaces.
- 20/20 Kitchen Design program
Appliance Specialist / Kitchen Associate/Project Expeditor
The Home Depot Inc
11.1997 - 03.2016
- Delivered exceptional customer service, addressing questions and concerns promptly and professionally.
- Assisted customers with warranty claims process, to ensure swift resolution of issues or concerns related to product performance or quality during coverage period.
- Coordinated installation services for customers, ensuring seamless delivery and setup of appliances.
- Offered support during peak times at other store departments as needed while maintaining expertise in the appliance specialist role.
Department Head Lighting/Electrical
The Home Depot Inc
01.1996 - 11.1997
- Promoted a positive work environment by fostering teamwork, open communication, and recognition of accomplishments among employees.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Maintained organized inventory with accurate records through proper ordering and tracking procedures.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Education
Bachelor of Science - Accounting
University of Florida
Gainesville, FL12.1995
Associate of Arts - General Studies
Brevard Community College
Palm Bay05.1993
Skills
- Customer Service
- Customer Satisfaction
- Reliability and punctuality
- Patience and composure
- Product Knowledge
- Customer Complaint Resolution
- Problem-Solving
- Adaptable and Flexible
- Active Listening
- Utilized Zendesk
- 20/20 Kitchen Design program
Timeline
Customer Service Cashier
The Home Depot
12.2023 - Current
Customer Order Specialist
The Home Depot Inc
04.2021 - 06.2023
Kitchen and Bath Designer
The Home Depot Inc
03.2016 - 03.2021
Appliance Specialist / Kitchen Associate/Project Expeditor
The Home Depot Inc
11.1997 - 03.2016
Department Head Lighting/Electrical
The Home Depot Inc
01.1996 - 11.1997
Bachelor of Science - Accounting
University of Florida
Associate of Arts - General Studies
Brevard Community College