Jennifer Kimmelman

Work History

COPES Case III

Frontier Behavioral Health-Elder Services

11.2022 - Current

Adhere to program standards and guidelines and follow case management program protocols.
Provide long-term care services responsive to the needs of the elderly and adults with disabilities who are eligible for Title XIX Program services.
Conduct face-to-face comprehensive assessments at the client's residence to determine the level of care, including determining nursing facility level of care needs.
Develop ongoing care plans that provide the support necessary to allow clients to live independently.
Facilitate the coordination of in-home caregivers (Individual Providers and Agency Providers) for client care needs.
Coordinate with Aging and Long Term Care of Easterm Washington and provide advocacy, coordination, consultation, and support to clients, providers, and stakeholders across multiple disciplines and systems.
Perform program charting requirements, correspondence and other paperwork in an accurate and timely manner.
Authorized service payment through Provider One/Individual Provider One.
Conduct interdisciplinary case reviews and consultations.
Developed and maintained courteous and effective working relationships.
Demonstrated strong organizational and time management skills while managing multiple projects.
Establish and maintain a good working relationship with FBH staff and community partners.
Provide periodic training to all Title XIX staff and coordinate training efforts with other case Manager III staff members.
Assist Title XIX Supervisors in providing oversight to Case Manager II’s, including taking new staff on assessments and helping junior personnel with CARE assessment training instruments.
Comply with all State WAC requirements and FBH policies and procedures.
Self-motivated, with a strong sense of personal responsibility.
Demonstrated respect, friendliness and willingness to help wherever needed.
Managed time efficiently in order to complete all tasks within deadlines.
Worked effectively in fast-paced environments.
Organized and detail-oriented with a strong work ethic.
Assisted with day-to-day operations, working efficiently and productively with all team members.
Used critical thinking to break down problems, evaluate solutions and make decisions.
Skilled at working independently and collaboratively in a team environment.
Strengthened communication skills through regular interactions with others.
Passionate about learning and committed to continual improvement.
Learned and adapted quickly to new technology and software applications.
Proven ability to learn quickly and adapt to new situations.

Case Manager II

Frontier Behavioral Health

01.2018 - 11.2022

Provide clinical case management services to adults deemed eligible for COPES services
Conduct multi-disciplinary in-home assessments, determine the client's level of functioning, and develop and implement service plans that target maintaining case stabilization to allow client to remain in their home
Complete administrative duties and meet required program deadlines
Network with community agencies
Complete reassessments to determine continued program eligibility, ensure appropriate levels of independence is maintained and that service plans meet client needs, safety issues and promote individualized long term care goals
Provide supportive listening as needed
Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
Enhanced communication between clients and providers through consistent follow-ups and progress updates.
Advocated for client rights when interacting with external agencies or institutions, ensuring fair treatment at all times.
Provided crisis intervention support for clients experiencing emergencies, using appropriate techniques to de-escalate situations safely.
Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients.
Assisted clients in navigating housing, legal services and public benefits to gain access to valuable resources.
Assisted clients in setting achievable goals while providing ongoing encouragement and support throughout the process of reaching those objectives.
Coordinated essential services for clients, resulting in improved overall well-being and selfsufficiency.
Monitored clients' progress and tracked client services to provide crisis interventions.
Participated in regular professional development opportunities to stay current on best practices within the field of case management.
Partnered with physicians, social workers, activity therapists, nutritionists, and case managers to develop and implement individualized care plans and documented patient interactions and interventions in electronic charting systems.
Facilitated successful transitions between levels of care by developing detailed discharge plans and coordinating resources.
Promoted a safe environment for vulnerable populations by reporting suspected abuse or neglect.
Increased client satisfaction through diligent follow-up and personalized support.
Collaborated with mental health professionals to address psychological needs of clients, supporting their holistic recovery.

Information and Referral Recourse Specialist

Eastern Washington 211 Frontier Behavioral Health

02.2016 - 01.2018

Provide referrals to callers, to help get them connected with resources for housing, basic food, utility assistance ECT
Attend community events to promote our call center, and make connections with other community providers
Helped update the database to make sure we are provides the most accurate resources in our region
Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.

Child Care Aide

St Charles Catholic School

05.2015 - 02.2016

Prepare and give the children snacks
Plan the week’s class and group activities, and homework time for the group
Help children get prepared to go home, clean the classroom at the end of the day
Secure the building before going home
Developed strong relationships with families, fostering open communication and mutual trust.
Facilitated sensory play experiences to enhance fine motor skills development among young learners.
Ensured cleanliness and organization of the childcare facility, adhering to health and safety regulations.
Established a safe, nurturing environment for children to thrive both emotionally and physically.
Coordinated outdoor play activities that encouraged physical exercise while also teaching teamwork principles.
Maintained clean, neat and hazard-free areas to protect kids, personnel and families.
Used patience, skill and various behavior modification techniques to maintain order and safety.
Taught children to organize toys, wash hands, and share by leading by example.
Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
Observed play activities to identify positive behaviors and areas in need of improvement, implementing behavior redirection where appropriate.
Provided lunchtime assistance to monitor children, assist with eating and serve food.
Applied positive behavior management techniques to enhance social interactions and emotional development.
Enforced rules and managed behavior through developmentally appropriate discipline.
Kept children between ages of 6 and 10 safe and secure with vigilant oversight.

Crisis Telephonist

Frontier Behavioral Health –First call for Help.

10.2012 - 02.2016

Provide supportive listening to callers when they are in crisis
Refer callers to their clinicians, CRS or other agency if needed
Provide Information and Referral after hours for 211
Contributed to a positive work environment by fostering strong relationships with colleagues and supervisors.
Maintained accurate records of all calls, messages, and inquiries for efficient follow-up and reporting purposes.
Streamlined call routing processes for quicker response times and increased customer satisfaction.
Ensured compliance with company policies and industry regulations regarding customer information security.
Utilized advanced multi-line phone systems to manage simultaneous calls while maintaining excellent service quality.
Reduced dropped call rates by effectively managing high call volumes during peak hours.
Navigated difficult conversations with empathy and professionalism, defusing tense situations before escalation.
Provided support during periods of high staff turnover, helping maintain consistent service levels during transitions.
Monitored call queues and worked quickly to answer and resolve inquiries within target timeframes.
Connected callers with appropriate professional, department, or business.
Operated switchboard and routed incoming calls to appropriate departments.
Directed incoming calls to internal personnel and departments, routing to best-qualified department.
Maintained accurate records of calls placed and received.
Managed high volume of incoming calls from customers, providing outstanding customer service to callers.
Warmly greeted callers and offered assistance in transferring to appropriate department or employee.

Hairstylist

Sport Clips

04.2006 - 07.2006

Cutting and styling hair, customer service
Taking payment for services provided, closing out the register at the end of the day
Taking payment for services provided, closing out the register at the end of the day
Maintained my license by taking 30 hours of extended education
Scheduled customer appointments and rearranged individual time slots to meet demand.
Enhanced client satisfaction by providing personalized haircuts, styling, and color services.
Collaborated with fellow stylists to create a positive work environment and share best practices.
Conducted thorough consultations with each client before beginning any service, ensuring clear communication regarding desired outcomes.
Successfully managed a high volume of clients during peak hours while maintaining a calm and efficient demeanor.
Counted and documented opening and closing cash amounts daily.
Completed safety training and certifications to minimize risk of infection or injury to customers.
Mixed pigments and used proper techniques to achieve desired color.
Distributed business cards outside of salon to generate new business.
Actively promoted salon specials and discounts through social media channels to increase bookings and attract new clients.
Assisted in training new stylists, sharing knowledge and ensuring high standards of service.

Hairstylist/Manager

Great Clips for Hair

04.2001 - 04.2006

Cutting and styling hair, product sales, customer service
Taking payment for services provided and working the computer, closing the computer out at the end of the night
Keeping the salon clean and up to state board, and Great Clips standards
As a manger:
Cutting and styling hair, scheduling stylists, ordering products, helped in the hiring of new stylists and receptionists
I also trained new staff, ran staff meetings and acted as a liaison between staff and the franchisee
Resolving customer complaints
As a stylist
I underwent 30 hours of continuing education to maintain my cosmetology license
Collaborated with team members to create unique hairstyles for special events such as weddings and fashion shows, showcasing the salon''s versatility and creative talent.
Mentored less experienced stylists by sharing industry knowledge, tips, tricks, and best practices to enhance their growth within the company.
Assisted management with marketing initiatives to attract new customers via social media promotions and community outreach events.
Trained junior hairstylists in advanced cutting techniques, resulting in increased skill levels and customer satisfaction ratings.
Maintained a clean and organized work environment, adhering to strict sanitation guidelines for the safety of both clients and staff.
Increased salon revenue by effectively upselling additional services, such as color treatments, deep conditioning, and styling products.
Performed regular maintenance on salon equipment, such as styling chairs, scissors, hairdryers, ensuring optimal functionality and safety for both clients and stylists.
Implemented inventory control measures to reduce waste and ensure the availability of essential supplies for stylists.
Worked to continuously increase salon business through effective sales, service, and operations policies.
Built business through commitment to excellent customer service, resulting in customer loyalty and retention.
Cut and styled hair for both male and female customers of all ages according to individual preferences and latest styles.
Provided staff coaching, mentoring, and consultation to enhance performance and professional development.
Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Evaluated employee performance and conveyed constructive feedback to improve skills.
Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.

Hairstylist

TGF Haircutters

10.1998 - 04.2001

Cutting and styling hair, color services and corrections, and perming hair, and customer service
Running the cash register
Product Sales
Keeping the salon clean and up to state board and TGF standards
Conducted thorough consultations with each client before beginning any service, ensuring clear communication regarding desired outcomes.
Collaborated with fellow stylists to create a positive work environment and share best practices.
Scheduled customer appointments and rearranged individual time slots to meet demand.
Enhanced client satisfaction by providing personalized haircuts, styling, and color services.
Processed payments, entering sales in register for prompt customer service.
Successfully managed a high volume of clients during peak hours while maintaining a calm and efficient demeanor.
Educated customers on products to maximize benefits.
Achieved consistent positive feedback from clients regarding their experience at the salon due in part to attentive listening skills during consultations.
Stayed updated on current hair trends and techniques to make customers look fashionable and increase satisfaction.
Resolved guest complaints about service or style.
Counted and documented opening and closing cash amounts daily.
Trimmed, cut, and shaped hair and hairpieces based on customer preference.
Determined appropriate hair treatments based on conditions and textures.
Organized sales area and work station to showcase products and boost sales.
Completed safety training and certifications to minimize risk of infection or injury to customers.
Mixed pigments and used proper techniques to achieve desired color.
Provided consultation services for special occasions such as weddings or proms, creating memorable looks that exceeded clients'' expectations.
Suggested treatments and styles to suit customer appearance and fashion choices.
Developed customized hair care plans for individual clients to address specific needs or concerns, leading to healthier hair overall.
Mentored apprentice hairstylists throughout their training period, offering guidance on technical skills as well as professional etiquette within the workplace setting.
Trained junior hairstylists in salon procedures, product knowledge, and advanced cutting techniques for skill development.
Distributed business cards outside of salon to generate new business.
Actively promoted salon specials and discounts through social media channels to increase bookings and attract new clients.

Cashier

Kroger

05.1998 - 10.1998

Customer Service
Training new cashiers
Restocked and organized merchandise in front lanes.
Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Stocked, tagged and displayed merchandise as required.
Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
Answered questions about store policies and addressed customer concerns.
Enhanced customer satisfaction by providing efficient and accurate cash transactions.
Contributed to store success by maintaining high standards of cleanliness throughout the facility.
Cleaning around my register
Helping resolve customer complaints
Greeted customers entering store and responded promptly to customer needs.
Worked flexible schedule and extra shifts to meet business needs.
Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

Receptionist

TGF Haircutters

02.1998 - 05.1998

Customer Service
Taking payment for services, opening and closing the register
Product sales
Keeping the salon clean and up to state board standards
Doing laundry and restocking product shelves
Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Confirmed appointments, communicated with clients, and updated client records.
Kept reception area clean and neat to give visitors positive first impression.
Answered phone promptly and directed incoming calls to correct offices.
Resolved customer problems and complaints.
Handled cash transactions and maintained sales and payments records accurately.
Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
Responded to inquiries from callers seeking information.
Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
Corresponded with clients through email, telephone, or postal mail.
Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
Maintained clean and welcoming reception area, contributing to positive first impression for visitors.

Summary

Overview

Work History

COPES Case III

Case Manager II

Information and Referral Recourse Specialist

Child Care Aide

Crisis Telephonist

Hairstylist

Hairstylist/Manager

Hairstylist

Cashier

Receptionist

Education

BLS - Social Services

A.A.S - Social Services

High School Diploma - General ED

Skills

Timeline

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