Jennifer King
Jacksonville,NC
Summary
Knowledgeable and dedicated customer service professional with extensive experience healthcare industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain satisfaction and contribute to company success. Specialize in quality, speed and process optimization.
Overview
4
4
years of professional experience
Work History
Pharmacy Customer Service Representative
Everise
03.2024 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Certified Nursing Assistant (Travel)
Favorite Healthcare Staffing
05.2023 - Current
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
- Built rapport with patients and families, providing emotional support during difficult times.
- Assisted nurses with wound care procedures ensuring proper healing processes took place.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
Medication Aide
Woodbury Wellness Center
04.2022 - 03.2023
- Maintained a safe and clean environment by adhering to infection control protocols during medication administration.
- Achieved high levels of efficiency while distributing medications by organizing daily routines around individual patient schedules and needs.
- Took patient vital signs, height, and weight measurements and monitored glucose and patient wellbeing.
- Coordinated daily medicine schedules and administration to help clients address symptoms and enhance quality of life.
- Demonstrated adaptability in the face of medical emergencies, providing crucial assistance during critical situations as needed.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Administered medications to patients and remained vigilant for negative side effects.
- Assisted in inventory management, ensuring an adequate stock of medications was always available for patients'' needs.
- Prepared medication doses accurately by following medication administration record (MAR) written by healthcare providers.
- Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
Certified Nursing Assistant
Carolina Rivers Nursing And Rehabilitation Center
04.2020 - 01.2022
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Enhanced team efficiency by promptly responding to call lights and reporting changes in patient condition to nurses.
- Evaluated patients to identify and address wounds, behavioral concerns, and medically relevant symptoms.
- Documented patient information and care activities in electronic health record.
- Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
Education
No Degree - Nursing Assistant
Caring For Life NC
Jacksonville, NC03.2013
GED -
Coastal Carolina Community College
Jacksonville, NC05.2004
Skills
- Confidentiality Compliance
- Insurance Verification
- Pharmaceutical knowledge
- Pharmacy law knowledge
- Patient confidentiality
- Medication Dispensing
- Data entry proficiency
- Medication labels
- Drug Inventory Control
- Insurance Billing
- Verifying orders
- Receiving incoming supplies
- Interpreting orders
- Secure storage of medications
- Customer Service
- Computer Skills
Timeline
Pharmacy Customer Service Representative
Everise
03.2024 - Current
Certified Nursing Assistant (Travel)
Favorite Healthcare Staffing
05.2023 - Current
Medication Aide
Woodbury Wellness Center
04.2022 - 03.2023
Certified Nursing Assistant
Carolina Rivers Nursing And Rehabilitation Center
04.2020 - 01.2022
No Degree - Nursing Assistant
Caring For Life NC
GED -
Coastal Carolina Community College