JENNIFER KING
New York,NY
Summary
Highly motivated professional with a deep passion in maternal and newborn care with strong capabilities in prenatal, labor, and postnatal support. Proven ability to foster team collaboration and adapt to changing needs, ensuring optimal outcomes for mothers and infants. Skilled in patient education, emergency response, and individualized care plans. Known for reliability, empathy, and effective communication in high-stress environments.
Overview
13
13
years of professional experience
Work History
Birth Doula
CAPPA
03.2024 - Current
- Enhanced client comfort during labor by utilizing various pain management techniques such as massage, breathing exercises, and position changes.
- Connected families with community resources such as lactation consultants or pediatricians when additional support was needed beyond my scope of practice as a doula.
- Provided continuous emotional support throughout each stage of labor, helping clients maintain a positive mindset during challenging moments.
- Maintained up-to-date knowledge of current research related to pregnancy, childbirth procedures, newborn care practices through continuing education opportunities.
- Collaborated with fellow doulas to share best practices and learn from one another''s experiences in order to continually improve the quality of support provided to clients.
- Developed trusting relationships with clients by actively listening to their concerns and addressing their needs during prenatal visits.
- Advocated for client preferences during labor when necessary while respecting medical professional recommendations and prioritizing the health of both mother and baby.
Direct Support Professional
Braverhood
02.2022 - Current
- Operated telephone switchboard to answer, screen and forward calls, providing information, taking messages and scheduling appointments
- Received payment and recorded receipts for services
- Performed administrative support tasks such as proofreading, transcribing handwritten information, and operating calculators or computers to work with pay records, invoices, balance sheets and other documents
- Welcomed patients entering establishment, determined purpose of visit, and escorted them to specific destinations
- Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
- Enhanced quality of life for individuals with disabilities by providing compassionate and consistent direct support.
- Assisted clients in achieving personal goals through tailored care plans and daily skill-building activities.
- Participated in ongoing training opportunities to stay current on best practices in disability support services.
- Provided ongoing communication between clients, families, and other service providers to enhance overall care coordination efforts.
- Facilitated social outings and community integration activities, promoting inclusion and positive experiences for clients.
- Addressed emergency situations calmly and effectively, prioritizing the safety of both clients and staff members involved
Medical Assistant
Dr. Susan Lobel
03.2021 - 03.2022
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
- Optimized appointment scheduling processes to minimize conflicts and maximize physician availability for patients.
- Assisted with billing and coding processes, ensuring accurate insurance claims and patient invoicing.
Medical Intern
Dr. Abiola Lokoyi
03.2020 - 09.2020
- Breakfast server who delivered exceptional, friendly and efficient service to all guests
- Implemented proper problem solving skills when necessary
- Upselled menu items with precision and fervor
- Participated in continuing education and professional development to enhance expertise and skills.
- Collected, recorded and maintained patient medical history, reports and examination results.
- Engaged with patients to gather feedback on care received, using insights to drive improvements in service delivery.
- Shadowed experienced professionals to gain firsthand insight into specialized medical procedures and protocols.
Medical Assistant
Harlem Pediatrics
02.2015 - 04.2016
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
- Maintained strict adherence to infection control protocols by following proper sterilization techniques for medical equipment.
- Optimized appointment scheduling processes to minimize conflicts and maximize physician availability for patients.
Dental Receptionist
Dr. Lenard Feldman DDS
02.2012 - 02.2015
- Provided excellent customer service by promptly addressing patient inquiries via phone, email, or in-person interactions.
- Communicated with insurance companies to dispute unpaid claims and verify patient coverages.
- Handled sensitive situations professionally such as discussing treatment costs or past-due account balances with patients to ensure a satisfactory resolution.
- Improved billing accuracy by diligently verifying insurance coverage and updating patient financial records accordingly.
Education
Master Of Science - Midwifery
SUNY Downstate
Brooklyn05.2026
Bachelor Of Arts - Sociology
City College of New York
New York, NY06.2022
Associate In Occupational Science - Medical Assistant
Mildred Elley
New York06.2016
Skills
- Time management
- Client support
- Direct patient care
- Behavioral support
- Neonatal Resuscitation
- HIPAA compliance
- Patient scheduling
- Customer service
- Clinical documentation
- Patient-focused care
- Phlebotomy
- Reliable team player
- Compassionate
- Specimens collection and processing
- Patient assessments
- Professionalism and ethics
- Insurance verification
- Medical records management
- Patient flow management
- Fluent in Haitian-Creole
- Complex Problem-solving
- Adaptable
- Insurance claims processing
- NACPM member
- NYC midwives member
Timeline
Birth Doula
CAPPA
03.2024 - Current
Direct Support Professional
Braverhood
02.2022 - Current
Medical Assistant
Dr. Susan Lobel
03.2021 - 03.2022
Medical Intern
Dr. Abiola Lokoyi
03.2020 - 09.2020
Medical Assistant
Harlem Pediatrics
02.2015 - 04.2016
Dental Receptionist
Dr. Lenard Feldman DDS
02.2012 - 02.2015
Master Of Science - Midwifery
SUNY Downstate
Bachelor Of Arts - Sociology
City College of New York
Associate In Occupational Science - Medical Assistant
Mildred Elley
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