Jennifer Kinton
517 E Washington St. Greencastle
Summary
Dynamic professional with experience as a Bank Teller at Our Community Bank, excelling in high-volume transactions and customer service. Proven ability in accuracy and precision, enhancing client retention through effective problem-solving and active listening. Skilled in money handling and fostering trust, ensuring a seamless banking experience for all customers.
Overview
17
17
years of professional experience
Work History
Return Processing Associate
Knitwell Group
10.2017 - Current
- Maintained a clean and organized workspace, enabling efficient handling of multiple returns simultaneously.
- Enhanced customer satisfaction through timely and accurate processing of returns, exchanges, and refunds.
- Assisted in training new employees on return processing procedures, contributing to improved team productivity levels.
- Processed high volumes of returns during peak seasons, ensuring all items were assessed accurately and promptly handled according to company guidelines.
Bank Teller
Our Community Bank
06.2008 - 10.2017
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
- Processed customer transactions promptly, minimizing wait times.
- Resolved customer issues promptly, fostering positive relationships between the bank and its clients.
- Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service.
- Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
- Counted and packaged currency and coins.
- Provided exceptional customer service, resulting in increased client retention and loyalty.
- Reconciled cash drawer and resolved discrepancies.
- Identified fraudulent activities by diligently monitoring transactions and reporting suspicious activity to management.
Education
Cloverdale Highschool
Cloverdale, IN05.1992
Skills
- Workplace safety
- Shipping and receiving
- Return authorization
- Accuracy and precision
- Efficient data entry
- Warehouse experience
- Warehouse operations
- Product inspection
- Teamwork
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Multitasking
- Computer skills
- Calm under pressure
- Active listening
- Adaptability and flexibility
- Money handling
Timeline
Return Processing Associate
Knitwell Group
10.2017 - Current
Bank Teller
Our Community Bank
06.2008 - 10.2017
Cloverdale Highschool
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