Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jennifer Kistner

New Port Richey,FL

Summary

Recognized for exceptional service with multiple awards, demonstrating a strong work ethic and problem-solving skills.

Motivated server with engaging personality and flexible approach. Upbeat, friendly, and anticipating customer needs to facilitate enjoyable dining experiences.

Dependable providing fast, high-quality customer service to guests in restaurant settings. Team player and resolving issues with customers, waitstaff. Ability to handle multiple projects simultaneously with a high degree of accuracy. Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.

Overview

34
34
years of professional experience

Work History

Server

Waffle House
10.2023 - 06.2024
  • Extremely fast paced busy job. Constant multi tasking. Attention to details.
  • Greet customers and take order and upsell the whole time. Served food and beverages promptly with focused attention to customer needs. Had many regular customers.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Collaborated with co-workers during busy shifts to have an efficient workflow and excellent guest experience.

Food Demonstrator

Crossmark
05.2010 - 05.2016
  • Provided excellent customer service by answering questions about products, ingredients, and dietary restrictions.
  • Promoted brand awareness through effective communication and presentation skills during demonstrations.
  • Influenced purchasing decisions by sharing personal recommendations based on product knowledge and taste preferences.
  • Provided [Type] product samples, coupons, informational brochures and incentives to persuade people to buy products.
  • Maintained clean, organized and professional work environment.
  • Worked with team to achieve sales goals for products.
  • Educated customers on proper cooking techniques, leading to improved confidence in their culinary abilities.
  • Utilized well-developed communication and persuasion skills by promoting special offers and encouraging purchases of demonstrated products.
  • Lead Demonstrator interviewed and referred new Demonstrators.
  • Received a few awards for work performance.
  • Took care of other stores start ups. Training others to be great demonstrators.

Server

Cracker Barrell
10.2007 - 03.2009
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
  • Resolved customer complaints with calm, solution-focused approach, ensuring guest satisfaction.

Area Manager and Photographer

That's My Baby
10.2000 - 10.2006

Main base was Nashville, Tn.

Lead Photographer for Tri Star Hospitals from Cinncinatti to Miami.

Hiring and setting up camera equipment and training new photographers.

Traveled a lot for hiring, training and set ups.

Led a team to achieve company goals and exceed targets consistently, fostering a positive work environment.

  • Managed daily operations for optimal performance, ensuring timely completion of tasks and projects.
  • Conducted training sessions to educate employees on best practices and procedures to increase profitability.

Lead Server

Opryland Hotel
05.1990 - 05.1995
  • Managed high volume dining periods with effective time management and strong multitasking abilities.
  • Promoted a positive workplace culture through teamwork, open communication, and mutual support among coworkers.
  • Oversaw daily operations of service team, delegated tasks, and trained new staff.
  • Collaborated with kitchen staff to ensure accurate and timely delivery of meals, resulting in higher customer satisfaction rates.
  • Mentored new servers, sharing best practices for exceptional service and fostering a positive work environment.
  • Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
  • Observed servers to provide feedback and coaching in areas requiring improvement.
  • Supported other staff members during busy shifts by stepping in wherever needed to maintain smooth operations.
  • Received many awards for my service over the years.

Education

No Degree -

Palisades Charter High School
Pacific Palisades, CA
05.1976

Skills

  • Strong Work Ethic
  • Exceptional customer service
  • Cash Handling
  • Guest Engagement
  • Professional Appearance
  • Safe Food Handling
  • Service prioritization
  • Sales expertise
  • Food safety understanding
  • Problem-Solving
  • Cool Under Pressure
  • Excellent Communication
  • Attention to Detail
  • Suggestive Selling
  • Food sales and promotion
  • High Energy and Stamina
  • Team Leadership

Timeline

Server

Waffle House
10.2023 - 06.2024

Food Demonstrator

Crossmark
05.2010 - 05.2016

Server

Cracker Barrell
10.2007 - 03.2009

Area Manager and Photographer

That's My Baby
10.2000 - 10.2006

Lead Server

Opryland Hotel
05.1990 - 05.1995

No Degree -

Palisades Charter High School
Jennifer Kistner