Jennifer Kline
Loogootee,IN
Summary
Dynamic professional with a proven track record at Odon Locker Inc., enhancing office efficiency and customer satisfaction. Excelled in roles requiring meticulous attention to detail and strong interpersonal skills. Achieved significant improvements in document management and employee training programs. Skilled in Excel spreadsheets and problem-solving. Expertise in scheduling and coordinating meetings, consistently delivering results beyond expectations.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Office Worker
Odon Locker Inc.
02.2017 - Current
- Complete clerical tasks such as filing, copying, and distributing mail.
- Increase office efficiency by organizing and maintaining a well-structured filing system.
- Assist in the preparation and distribution of reports, contributing to data-driven decision-making processes.
- Handle incoming correspondence professionally and efficiently, directing messages to appropriate parties as necessary.
- Welcome office visitors and alert staff to arrivals of scheduled appointments.
- In charge of making out a weekly schedule for 60+ employees.
- Execute HR related tasks, such as updating and creating company policies, creating through training programs, conducting investigations when problems arise, coaching employees, doing employee evaluations & conducting meetings with employees.
- Improve customer satisfaction by addressing inquiries promptly and professionally.
- Execute record filing system to improve document organization and management.
- Develop spreadsheets for tracking important metrics, enabling accurate reporting and data analysis.
- Ensure confidentiality of sensitive information by adhering to strict document management protocols.
- Keep office equipment in good working order with routine maintenance like changing out cartridges and adding paper.
- Assist in onboarding and training new hires on company policies and procedures – fostering a more knowledgeable workforce capable of handling various tasks independently.
- Contribute to a positive work environment through proactive assistance and collaboration with colleagues across departments.
- Receive, sort and distribute incoming mail to staff members and coordinate outgoing parcels.
- Maintain inventory levels for office supplies, paper supplies, and food supplies, reducing downtime due to shortages or delays in ordering materials.
- Prepare and edit documents to produce precise, accurate and professional communication.
- Input data into spreadsheets and databases.
- Promptly receive and forward incoming communications, such as phone calls, emails, and letters, to appropriate staff.
- Compile and analyze data to produce reports.
- Review files, records and other documents to obtain information to respond to requests.
- Coordinate and schedule meetings and appointments.
- Inform and support business leaders through consistent communication and administrative support duties.
- Edit and proofread documents for accuracy and completeness.
- Troubleshoot problems with computers, cash registers, printers & scales.
- In charge of weekly price changes. Doing quarterly reports to help maintain appropriate profit margins on products.
- Assist with year end financial reports.
- Assist with advertising.
Food Service Manager
Chuckles
09.2007 - 02.2017
- Trained and supervised new staff to enhance customer service skills and comply with food safety standards.
- Tracked food production levels, meal counts, and supply costs.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Controlled labor hours and inventory costs through hands-on management and proactive changes.
- Reviewed and approved employee schedules and timesheets.
- Addressed and resolved customer service issues to establish trust and increase satisfaction.
- Promoted a positive work environment by fostering open communication among team members and resolving conflicts effectively.
- Upheld company policies consistently across all areas of operation while remaining flexible enough to address unique situations as they arose within the workplace setting.
- Enhanced safety protocols for both employees and guests by adhering to strict food handling guidelines, ensuring proper storage of ingredients, and maintaining up-to-date certifications on equipment usage.
- Oversaw training of more than 30 team members.
- Maintained compliance with company policies and procedures for food safety, sanitation, and quality.
- Ensured high standards of cleanliness and sanitation with regular inspections and staff training.
- Increased overall efficiency by optimizing staff schedules to meet fluctuating business demands.
- Prepared weekly schedules and assigned tasks to staff to maintain organized shift and smooth operations.
- Enhanced employee productivity through the development of comprehensive training programs and performance evaluations.
- Reduced food waste by closely monitoring inventory levels and implementing effective ordering procedures.
- Oversaw balancing of cash registers, reconciled transactions, and deposited establishment's earnings to bank.
- Delivered exceptional guest experiences through diligent oversight of daily operations, addressing concerns promptly and professionally.
- Implemented cost-saving measures in areas such as labor management, portion control, and energy usage to maximize profit margins.
- Boosted restaurant reputation with meticulous attention to health and safety standards, ensuring top ratings during inspections.
- Boosted revenue by expanding catering services and tailoring offerings to corporate events and private parties.
- Enhanced customer service skills of staff, conducting regular training sessions on hospitality and customer engagement techniques.
- Fostered culture of excellence and accountability by conducting regular performance reviews and providing constructive feedback.
- Improved team morale and reduced turnover by developing comprehensive training program for new hires.
- Motivated staff to perform at peak efficiency and quality.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
- Purchased food and cultivated strong vendor relationships.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Inspected equipment and machinery for proper working condition and directed staff to clean and repair as needed.
- Maximized quality assurance by completing frequent line checks.
- Analyzed sales data to identify trends and adjust purchasing decisions accordingly.
- Enhanced financial controls to minimize theft and loss risks, continuously maintaining accurate accounts and cash drawers.
- Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.
- Implemented effective inventory control systems to reduce food spoilage and waste.
- Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.
- Coordinated with catering staff to deliver food services for special events and functions.
- Weekly inventory & financial reporting.
Food Service Shift Leader
Back Yard Burgers
03.2004 - 09.2007
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Enforced company policies and regulations with employees.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
- Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
- Provided ongoing training for new hires, fostering a positive team atmosphere that encouraged growth and development.
- Served as a reliable point-of-contact for upper management when needed, effectively communicating any issues or successes from daily operations.
- Resolved conflicts between team members in a professional manner, preserving strong working relationships in the process.
- Developed strong communication skills among staff members by encouraging open dialogue during shift meetings or one-on-one discussions.
- Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
- Supported a culture of continuous improvement by identifying and addressing areas for potential growth, both individually and as a team.
- Monitored equipment maintenance schedules to ensure timely repairs, preventing downtime and loss of productivity.
- Coordinated with vendors to ensure timely delivery of products while maintaining strong professional relationships.
- Streamlined inventory management processes, leading to reduced waste and optimized stock levels.
- Maintained cleanliness and organization of workspace, adhering to health and safety standards.
- Oversaw cash handling and financial transactions, ensuring accuracy and reducing discrepancies.
- Monitored and analyzed sales data to identify trends and adjust strategies accordingly.
- Fostered positive work environment, leading to higher employee morale and reduced turnover.
- Coordinated with kitchen staff to ensure timely preparation of food, reducing customer wait times.
- Enhanced team efficiency by leading shift changeovers, ensuring smooth operations without downtime.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Frequently inspected production area to verify proper equipment operation.
- Helped meet changing demands by recommending improvements to business systems or procedures.
- Compiled deposits and took them to the bank.
- Tracked and managed labor productivity.
Education
High School Diploma -
Penn Foster Career School
Scranton, PA03-2019
Skills
- Basic accounting
- Research and analysis
- Scheduling & scheduling appointments
- Excel spreadsheets
- Meticulous attention to detail
- Professional and mature
- Resourceful
- Strong interpersonal skills
- Self-starter
- Customer Service
- Multitasking
- Problem-solving aptitude
Accomplishments
- Supervised team of 30+, worked hard to properly train employees and maintain a good work environment that showed to the customers who commented regularly how much they enjoyed coming in there.
- Set sales records on multiple occasions.
- Oversaw implementation of new labeling system which resulted in more efficient productivity.
- Oversaw implementation of new scales system which resulted in more cost-effective service.
Certification
- ServSafe Food Protection Manager Certification - National Restaurant Association.
Languages
English
Native or Bilingual
French
Elementary
Timeline
Office Worker
Odon Locker Inc.
02.2017 - Current
Food Service Manager
Chuckles
09.2007 - 02.2017
Food Service Shift Leader
Back Yard Burgers
03.2004 - 09.2007
High School Diploma -
Penn Foster Career School