Summary
Overview
Work History
Education
Skills
Timeline
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Jennifer Kline

Edwardsburg,MI

Summary

Dedicated to ensuring lasting customer satisfaction through top-notch service and unparalleled support. Efficiency-driven, organized, and possessing a team-oriented mentality. Commitment to customer satisfaction, business goals, and sales excellence is unwavering. Strong coordination and problem-solving abilities that lead to exceptional results for both customers and the company.

Overview

11
11
years of professional experience

Work History

Bartender/Restaurant Server

Stacy's Food and Spirits
12.2020 - 05.2025
  • Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Served high customer volumes during special events, nights, and weekends.
  • Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
  • Successfully resolved customer complaints, demonstrating strong conflict resolution skills and commitment to client satisfaction.

Lead Event Host

Salvation Army Kroc Center
04.2017 - 11.2020
  • Manage administrative logistics of events planning, including contract signing, fee collection,and event schedule
  • Supervise onsite team of 5-10 people, including caterers, audio-visual technicians, and facility management team
  • Plan large-scale events such as conferences, and meetings with up to 250 attendees
  • Provide exceptional customer service to all guests and escalated concerns where needed

Bartender

Notre Dame
01.2016 - 04.2017
  • Set up bar for operation, obtained cash bank and stocked service bar
  • Upsold daily specials and beverage promotions to exceed daily sales goals
  • Applied excellent organizational and multitasking abilities to handle simultaneous customer, team and business needs while avoiding unnecessary delays or errors

Bartender/Server

Double Tree
06.2014 - 01.2016
  • Maintained customer happiness with forward-thinking strategies focused on addressing customer needs
  • Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands
  • Kept updated knowledge of menu and chef specials to provide recommendations according to tastes and specific allergies
  • Collected credit card, cash and gift certificate payments from customers and made proper change for cash transactions
  • Kept register accurate through correct billing, payment processing and cash management practices

Education

Some College (No Degree) -

Ivy Tech Community College

High School Diploma -

Bensalem Twp High School
Bensalem, PA

Skills

  • Effective team leader
  • Optimistic mindset
  • Responsive to new challenges
  • Proficient in managing disputes
  • Detail Oriented
  • Strong Multitasking
  • Relationship building

Timeline

Bartender/Restaurant Server

Stacy's Food and Spirits
12.2020 - 05.2025

Lead Event Host

Salvation Army Kroc Center
04.2017 - 11.2020

Bartender

Notre Dame
01.2016 - 04.2017

Bartender/Server

Double Tree
06.2014 - 01.2016

High School Diploma -

Bensalem Twp High School

Some College (No Degree) -

Ivy Tech Community College

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Jennifer Kline