Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Jennifer Klos

Rochester,NY

Summary

Dynamic Assistant Manager with a proven track record at Panera Bread, excelling in team leadership and customer service. Enhanced guest experiences through effective problem-solving and conflict resolution, driving increased customer satisfaction. Skilled in financial management and employee training, fostering a motivated workforce committed to excellence.

Overview

21
21
years of professional experience
1
1
Certification

Work History

Assistant Manager

Chilis's Bar and Grill
04.2024 - Current
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Managed inventory levels to minimize stockouts while reducing overhead costs.
  • Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.

Assistant General Manager

Panera Bread
11.2011 - 03.2024
  • Handled cash accurately and prepared deposits.
  • Motivated, trained, and disciplined employees to maximize performance.
  • Collaborated with the General Manager on marketing initiatives to increase brand awareness and drive sales growth.
  • Increased customer satisfaction by addressing and resolving concerns in a timely manner.
  • Resolved problems promptly to elevate customer approval.
  • Oversaw inventory management processes to maintain proper stock levels and minimize spoilage or waste.
  • Managed financial aspects of the business, including budgeting, forecasting, and cost control for optimal profitability.
  • Mentored staff members, fostering a supportive work environment that enhanced employee performance and retention.
  • Ensured compliance with all health department regulations by implementing strict sanitation guidelines throughout the establishment.
  • Monitored facility maintenance needs, coordinating repairs and upgrades as necessary to keep operations running smoothly.
  • Managed team schedule with eye for coverage needs and individual strengths.
  • Assisted in the recruitment, hiring, and onboarding process for new employees to build a skilled workforce committed to excellence in service delivery.
  • Optimized scheduling practices to ensure appropriate coverage during peak hours while minimizing labor costs.
  • Oversaw inventory by ordering precise quantities of stock and executing corrective actions to drive profitability.
  • Enhanced communication among team members through regular meetings, promoting an open dialogue about challenges and opportunities for improvement.
  • Developed and executed strategies to improve guest experience, resulting in positive customer reviews and increased repeat business.
  • Mentored and motivated team members to achieve challenging business goals.
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.

Independent Beauty Consultant

Mary Kay
08.2015 - 08.2020
  • Enhanced client satisfaction by providing personalized beauty consultations and product recommendations.
  • Helped customers feel relaxed and comfortable through conversation and personal relatability.
  • Processed product purchases and payments, coordinating packaging, inventory management and varying customer requests simultaneously.
  • Maintained counter and display areas for cleanliness and organization.
  • Demonstrated cosmetic application best practices to achieve desired styles.
  • Assisted clients in selecting suitable gifts for special occasions, contributing to positive shopping experiences during holiday seasons or other celebratory events.

Independent Coding Analyst

Acucare Health Strategies
11.2010 - 08.2014
  • Participated in collaborative initiatives aimed at reducing claim denials due to improper coding practices or insufficient documentation.
  • Developed customized code sets for clients, resulting in streamlined billing processes.
  • Assisted in the implementation of a new Electronic Health Record system, leading to increased efficiency in patient data management.
  • Served as subject matter expert for all matters related to medical coding, providing guidance and insight to colleagues when needed.
  • Contributed to the ongoing success of the organization by consistently delivering high-quality work and maintaining a strong commitment to continuous improvement.
  • Resourcefully used various coding books, procedure manuals, and on-line encoders.
  • Reviewed, analyzed, and managed coding of diagnostic and treatment procedures contained in outpatient medical records.
  • Correctly coded and billed medical claims for various hospital and nursing facilities.

Home Health Coding Analyst

Visiting Nurse Service of Rochester
12.2008 - 07.2010
  • Improved coding accuracy by conducting thorough research and staying up-to-date with industry standards.
  • Actively participated in professional development opportunities to maintain proficiency in industry changes and advancements affecting medical coding practices.
  • Contributed to the ongoing success of the organization by consistently delivering high-quality work and maintaining a strong commitment to continuous improvement.
  • Resolved complex coding issues through effective communication with physicians and other healthcare professionals.
  • Conducted regular audits of medical records to identify areas for improvement within the organization''s coding practices.
  • Played an integral role in achieving compliance with regulatory requirements through consistent adherence to established coding guidelines.
  • Assisted in the implementation of a new Electronic Health Record system, leading to increased efficiency in patient data management.
  • Facilitated timely and accurate claims processing by maintaining a high level of expertise in ICD-10 and CPT codes.

HIM Technician

Rochester Regional Health System
06.2007 - 10.2008
  • Continuously updated professional expertise through participation in conferences, workshops, webinars or self-study, ensuring the application of current best practices in HIM.
  • Provided exceptional customer service, addressing inquiries from patients, insurance companies, and other stakeholders promptly and professionally.
  • Played a key role in achieving successful accreditation surveys by demonstrating thorough knowledge of accreditation standards related to health information management practices during site visits.
  • Reduced errors in clinical documentation by providing ongoing feedback and support to healthcare providers regarding best practices for accurate recordkeeping.
  • Ensured timely processing of medical records for optimal patient care and facility efficiency.
  • Enhanced patient data accuracy by diligently reviewing and validating medical records.
  • Increased efficiency in record retrieval by utilizing ICD-10 coding and classification systems effectively.
  • Maintained HIPAA compliance with strict adherence to confidentiality guidelines for all patient information.
  • Upheld HIPAA regulations and standards for protecting patient information.

Customer Service Representative

Sears Holdings Company
05.2004 - 07.2007
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Educated customers about proper care and maintenance practices for their jewelry purchases, ensuring long-lasting satisfaction.
  • Boosted jewelry sales by providing excellent customer service and personalized product recommendations.
  • Assisted clients in making informed decisions on high-value purchases by sharing expert knowledge of gemstones, metals, and designs.
  • Maintained a visually appealing and organized store, contributing to a welcoming shopping environment.
  • Facilitated seasonal product transitions, ensuring smooth integration of new items into existing displays per company guidelines.
  • Aided in efficient inventory control measures, identifying potential overstocks or shortages based on sales trends.
  • Upheld visual merchandising standards across the sales floor, routinely checking for misplaced or incorrectly priced items.
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Restocked and organized merchandise in front lanes.

Education

Associate of Applied Science - Health Information Technology

Monroe Community College
Rochester, NY
06-2007

Regent's High School Diploma - General Studies

Honeoye Falls-Lima High School
Honeoye Falls, NY
06-2003

Skills

  • Customer service
  • Money handling
  • Team leadership
  • Decision-making
  • Problem-solving
  • Time management
  • Task delegation
  • Conflict resolution
  • Employee scheduling
  • Recruiting and interviewing
  • Customer relationship management (CRM)
  • Verbal and written communication

Certification

  • ServSafe Manager
  • ServSafe Instructor & Exam Proctor

Timeline

Assistant Manager

Chilis's Bar and Grill
04.2024 - Current

Independent Beauty Consultant

Mary Kay
08.2015 - 08.2020

Assistant General Manager

Panera Bread
11.2011 - 03.2024

Independent Coding Analyst

Acucare Health Strategies
11.2010 - 08.2014

Home Health Coding Analyst

Visiting Nurse Service of Rochester
12.2008 - 07.2010

HIM Technician

Rochester Regional Health System
06.2007 - 10.2008

Customer Service Representative

Sears Holdings Company
05.2004 - 07.2007

Associate of Applied Science - Health Information Technology

Monroe Community College

Regent's High School Diploma - General Studies

Honeoye Falls-Lima High School

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Jennifer Klos