Jennifer Klossner
Lake Crystal,MN
Summary
Highly experienced Inside Sales Representative at TBEI, Inc., enhancing customer satisfaction and sales through expert relationship development and exceptional customer service. Skilled in CRM and Microsoft Applications, excel in upselling and problem-solving, contributing significantly to team goals and business growth while building loyalty and long-term relationships with customers.
Overview
22
22
years of professional experience
Work History
Inside Sales Representative
TBEI, Inc
01.2005 - Current
- Answered customers' questions regarding products, prices, and availability.
- 24 Hour Turnaround time
- Increased sales revenue by building strong relationships with clients and providing insightful product recommendations.
- Enhanced customer satisfaction through attentive service, addressing concerns promptly, and offering tailored solutions.
- Continuing to develop relationships with existing customers by learning preferences.
- Simplifying information for our top three accounts
- Infor ERP software to maintain detailed estimating, order entry, pricing & scheduling.
- Built relationships with customers and community to promote long term business growth.
- Managed friendly and professional customer interactions.Load
- Order Entry, Load Grouping, Scheduling, Data Entry (Year End Inventory)
- Understanding of sales targets to contribute to overall sales goals, efficiency and goals of facility.
- Attended NTEA to further develop relationships face to face, research competitor's product and furthering career in Sales/Custom Service.
- Created Matrix for ease of ordering for standardized product to meet customer's needs in each territory
Customer Service Supervisor
TBEI, Inc.
09.2023 - 08.2024
- Provided daily training thru CPQ software
- Promoted a positive work environment through open communication channels
- Collaborated with several departments to address recurring customer concerns, improving overall service quality.
- Coach employees thru previously built product
- Maintained up-to-date knowledge of company products and services, effectively communicating changes to the team for consistent customer support.
- Developed and maintained strong relationships with customers to maintain loyalty and satisfaction.
- Streamlined workflow processes for increased efficiency in handling customer inquiries and complaints.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Reviewed and developed ISO Work Instructions for training purposes.
Receptionist
Manpower
03.2003 - 01.2005
- Greeted incoming visitors and customers professionally and provided friendly assistance.
- Answered central telephone system and directed calls accordingly.
- Kept reception area clean and neat to give visitors positive first impression.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Assisted with planning office events and meetings for smooth execution.
Education
Associate of Applied Science - Business Management
Rasmussen College
Mankato03.2003
Skills
- Customer Service
- Attention to Detail
- Exceptional customer service
- Cheerful and energetic
- Product Knowledge
- Relationship Development
- Upselling and Cross Selling
- Email and Phone Etiquette
- CRM proficiency
- Excellent Communication
- Assist in Problem-solving
Involvement
Scheduled bi-weekly meetings to engage the employees and to show appreciation for their hard work and dedication.
Creating a fundraising event to exceed past United Way goals
Additional Information
Every job I have had has allowed me to develop relationships with people. I strive to gain people's respect and trust. I will never forget my time in Housekeeping at a nursing home in New Ulm. The residents were so appreciative of a clean floor, empty garbage cans and a clean wheelchair. For many of them, the staff was their family and that still brings a smile to my face today.
Timeline
Customer Service Supervisor
TBEI, Inc.
09.2023 - 08.2024
Inside Sales Representative
TBEI, Inc
01.2005 - Current
Receptionist
Manpower
03.2003 - 01.2005
Associate of Applied Science - Business Management
Rasmussen College
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