Jennifer Knight

• Supervise operations staff and keep employees compliant with company policies, procedures and OSHA standards.
• Develop systems and procedures to improve operational quality and team efficiency.
• Establish positive and effective communication among staff and organization leadership.
• Analyze and report on key performance metrics to senior management.
• Assess and analyze departmental budgets to find ways to minimize expenses and optimize profits.
• Implement process improvements to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
• Develop and implement new membership program to increase memberships by more than 150%.

Salty Grits is a family owned and operated situational awareness and self-defense program tailored specifically for the real estate professional.

The program provides education, tools, and resources for clients.

The comprehensive approach to life saving techniques will better prepare anyone for hostile threats and dangerous situations.

Certified instructor through the Texas Real Estate Counsel to teach situational awareness, self defense, and social engineering tactics.

• Promotes legal defense for self-defense with the belief of preserving freedom for good.
• Drive company profitability through direct sales and new partnerships.
• Managed and signed over 200 partners in the Texas area.
• Devised strategies for retaining accounts, delivering polished sales presentations and promoting the LawShield brand.
• Prospect and maintain business partnerships and relationships, resolve issues that may arise.
• Assess each location's individual and team performances, analyzing data trends to determine best methods to improve sales results.
• Attracted new clientele and developed customer relationships by hosting product-focused events.
• Oversaw operations and provided corrective feedback to achieve daily and long-term goals.
• Worked closely with organizational leadership to guide operational strategy.

• Managed contracts, negotiations and all aspects of sales to finalize purchases and exceed customer expectations.
• Communicated with clients to understand property needs and preferences.
• Maintained connections with clients to encourage repeat business and referrals.
• Negotiated, facilitated and managed real estate transactions.

• Developed and executed marketing strategies to increase business and profits
• Identified key opportunities for growth and areas underperforming
• Maintained business relationships with existing clients
• Analyzed and responded to both positive and negative feedback
• Maintained an in-depth knowledge of the title industry
• Utilized multiple marketing resources such as Canva, Textedly, Constant Contact, Facebook Business Ads and NetSheets

• Managed day to day operations of the Fraud Department, consisting of three different teams: phone group, analyst team and claims team (40+employees)
• Identified, assessed and managed fraud risks to the financial institution, and made decisions to minimize and/or eliminate future risks
• Maintained spreadsheets and detailed reports for the purposes of fraud tracking
• Collaborated with other departments within RBFCU, other financial institutions and law enforcement (SAPD, Financial Crimes, Task Force, Secret Service and FBI) to stay up to date with current fraud trends and potential future risks.
• Analyzed large amounts of data to find patterns of fraud and anomalies.
• Project management from start to completion (ex. brought rule writing "coding" in house in order to mitigate risks in real time)
• Delegated workload accordingly and offered proper guidance, training and leadership to promote growth and success within the department
• Maintained morale, found ways to boost performance and provided motivation
• Provided process improvements and set personal and team goals
• Participated in several training programs, mentorship (mentee and mentor) and developmental classes for continuous personal growth
• Coached and trained staff on fraud prevention techniques to increase awareness and reduce risk.

• Evaluated customer data to identify and prevent fraudulent activities.
• Reviewed reports and individual transactions which appeared suspicious to uncover possible fraudulent activity.
• Analyzed large amounts of data to find patterns of fraud and anomalies.
• Tracked fraud cases and monitored trends to develop strategies for prevention.
• Evaluated success of fraud detection systems to identify areas for improvement.
• Established and maintained positive working relationships with external law enforcement agencies to support fraud investigations.
• Implemented internal controls to maintain integrity and accuracy of financial records.