Jennifer Knopp
Simpsonville,SC
Summary
A motivated financial expert who is dedicated to efficient service, and passionate about the well-being of consumers. With over nine years of experience, I bring an attentive eye to the compliance of state and federal regulations, and an eagerness to expand my knowledge, all while emphasizing the importance of closing sales and increasing efficiency.
Overview
13
13
years of professional experience
Work History
Member Loan Consultant
MTC Federal Credit Union
Greenville, SC
09.2021 - Current
- Maintains lending compliance with Bank Secrecy Act, Fair lending laws (ECOA), Truth in Lending Act, and company wide policies and procedures.
- Produces $1,000,000 of loan volume monthly as a top lender in the company; consisting of autos, recreational vehicles, motorcycles, ATV's, consumer lines of credit, personal loans, and credit cards.
- Produce solution based loans in conjunction with collections team to mitigate the credit unions risk, while fortifying consumer's financial well-being.
- Excels in selling ancillary lending products such as Guaranteed asset protection, mechanical repair coverages, and dept protections; with attachment rates of 80% annually.
Member Service Generalist
APG Federal Credit Union
Belcamp, MD
02.2016 - 09.2021
- Conducted detailed weekly financial reviews for business clients to recommend products and services based on the member needs.
- Calculates APR, interest rates, total of payments and amortization schedules for consumers.
- Provides thorough credit analysis and conducts a financial interview to gauge credit worthiness, collateral values, and ability of repayment.
Cashier/Tow Dispatcher
Sunoco/Thompson's Towing
Aberdeen, MD
11.2011 - 02.2016
- Process invoice payments.
- Monitor and manage driver communications, equipment, develop and schedule pickups, assign routes, and effectively resolve tow issues.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
Education
Harford Community College
Bel Air, MDSkills
- Adaptability
- Truth in Lending Act, BSA and ECOA Training and Internal certifications
- Ability to prioritize and work under extreme work pressure, heavy workloads and deadlines
- Relationship management
- Skilled in Microsoft Office including Word, PowerPoint, Excel and Outlook
- Excellent technical writing skills, able to tailor messages based on the audience, and successful upselling
Timeline
Member Loan Consultant
MTC Federal Credit Union
09.2021 - Current
Member Service Generalist
APG Federal Credit Union
02.2016 - 09.2021
Cashier/Tow Dispatcher
Sunoco/Thompson's Towing
11.2011 - 02.2016
Harford Community College