Jennifer Knowles
Republic,WA
Summary
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
9
9
years of professional experience
Work History
Substitute Librarian
Republic Library
Republic, WA
05.2022 - Current
- Cleaned and repaired damaged books and library resource materials.
- Organized library media supplies, main catalog, special equipment and permanent records.
- Fostered a welcoming and inclusive library environment, encouraging community participation and lifelong learning.
- Kept resources in clean and working fashion to maintain availability for use.
- Organized and shelved library materials in accordance with established procedures.
- Answered patrons' questions at circulation desk.
- Participated in professional development activities related to librarianship.
- Performed digital research using databases and online data repositories.
- Addressed and resolved patron inquiries and issues, providing exceptional customer service.
- Performed daily check-out and check-in duties including verifying patron accounts.
- Provided assistance to patrons seeking information or guidance on the use of library resources.
- Researched questions and concerns from customers.
Receptionist
Intelligent Balance Spinal Care
Republic, WA
05.2022 - 09.2024
- Performed clerical duties such as filing, photocopying, transcribing, and faxing.
- Scheduled and confirmed appointments, managing a complex calendar for multiple staff members.
- Ensured cleanliness and organization of the reception area to maintain a professional atmosphere.
- Performed data entry tasks into various computer systems accurately and promptly.
- Greeted visitors and provided them with assistance.
- Processed customer payments using cash registers or point-of-sale terminals according to company policies and procedures.
- Answered and directed incoming calls.
- Provided excellent customer service at all times while interacting with both internal and external customers.
- Scheduled appointments for clients, customers, and other visitors.
- Served visitors by greeting, welcoming and directing to appropriate personnel.
- Utilized office equipment such as printers, copiers, and fax machines, ensuring they were in good working order.
- Handled customer inquiries and complaints, providing timely and appropriate solutions.
- Maintained business office inventory and equipment by checking stock for needed supplies.
Deputy Clerk of the Board
Ferry County Commissioners
Republic, WA
09.2015 - 11.2020
- Operated photocopiers and scanners, facsimile machines and personal computers.
- Reviewed incoming correspondence for accuracy and completeness.
- Monitored office supplies inventory and placed orders when necessary.
- Delivered messages and ran errands.
- Greeted visitors; provided information regarding county services or operations.
- Typed, formatted and edited correspondence and other documents.
- Created spreadsheets to track budgets and expenditures.
- Responded to inquiries about applicable laws and regulations from elected officials and agencies.
- Copied, sorted and filed records of office activities and business transactions.
- Supported office clerical functions using word processing and other software, email and office machines.
- Maintained and updated filing, inventory and database systems, manually or using computer.
- Reviewed files, records and other documents to obtain information or respond to requests.
- Developed organizational filing systems for confidential customer records and reports.
- Fulfilled public information requests related to ordinances and resolutions.
- Answered multi-line telephone system and routed calls to appropriate personnel.
- Ensured that all financial transactions were properly recorded and reported.
- Traveled for trainings.
- Prepared meeting agendas, attended meetings and recorded and transcribed minutes.
- Communicated with the public and employees to answer questions or explain information.
- Collected and entered payment data into system, maintaining complete confidentiality and accuracy.
- Coordinated office activities to streamline operations and promote compliance with organizational policies.
- Performed data entry tasks into computer systems using MS Office Suite.
- Monitored office supply stock levels and placed timely orders for replenishment.
- Completed and mailed contracts, invoices or checks.
Education
Some College (No Degree) - Business Occupations
Spokane Community College
Spokane, WASkills
- Written communication
- Dependable and responsible
- Organizational skills
- Excellent communication
- Computer skills
- Collaboration
- Critical thinking
- Data entry
Timeline
Substitute Librarian
Republic Library
05.2022 - Current
Receptionist
Intelligent Balance Spinal Care
05.2022 - 09.2024
Deputy Clerk of the Board
Ferry County Commissioners
09.2015 - 11.2020
Some College (No Degree) - Business Occupations
Spokane Community College
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