Jennifer Kobylarz
Restaurant Manager
Port Washington,WI
Summary
Dedicated manager well-versed in food and beverage operations as well as guest services. Experienced in managing large-scale events or intimate gourmet dining and afternoon tea services. Successful at building relationships with customers to increase loyalty and repeat business. Proactive manager with 31 years of experience working in upscale restaurants. Focused and efficient team member knowledgeable in food safety and sanitation guidelines. Commended for having perfect attendance record and delivering exceptional customer service. Organized manager with experience in all restaurant environments. Effective creator of service structures with thoughtful organization. Efficient house manager and facilitator of rapid table turnover, boosting volume and increasing sales opportunities.
Overview
4
4
years of post-secondary education
36
36
years of professional experience
Work History
Restaurant Waitress
John Weinrich
Port Washington, WI
04.2004 - 09.2020
- Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
- Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
- Kept register accurate through correct billing, payment processing and cash management practices.
Bartender
Pat And Lila Montelto
Port Washington, WI
06.2002 - 06.2014
- Upsold daily specials and beverage promotions to exceed daily sales goals.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Kept accurate inventories and notified management of ordering needs for liquor, beer, wine and bar supplies.
- Managed accurate register and produced daily sales reports backing up inventory usage numbers.
- Applied excellent organizational and multitasking abilities to handle simultaneous customer, team and business needs while avoiding unnecessary delays or errors.
- Maintained secure cash drawers, promptly resolving discrepancies for accuracy.
Centennial Bar and Grill
Centennial Bar & Grill
Mequon, WI
06.2002 - 08.2004
- Processed POS transactions, including checks, cash and credit purchases or refunds.
- Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
- Prepared and submitted end-of-shift reports using [Software].
- Counted cash in register drawer at beginning and end of shift.
- Met and exceeded upsell goals by highlighting target merchandise with strategic promotional approaches.
- Assisted customers by answering questions and fulfilling requests.
- Educated customers on promotions to enhance sales.
Smith Bros. Restaurant
Smith Bros. Restaurant Corp.
Port Washington, WI
03.2001 - 06.2002
- Upheld optimal staff and customer protections by monitoring food handling, cleaning and sanitation protocols.
- Prepared food items to meet recipes, portioning, cooking and waste control guidelines.
- Received food orders from cashiers and cooked items quickly to complete entire order together and serve hot.
- Sanitized kitchen surfaces and equipment by cleaning grills, griddles, ovens and fryers
- Worked with POS system to place orders, manage bills and handle complimentary items for dissatisfied customers.
- Mentored new hires, resulting in stronger staff development and increased productivity.
Hotel Metro Cafe
Hotel Metro Cafe
Milwaukee, WI
07.1999 - 01.2000
- Led planning, set up and takedown for special events.
- Took special reservations and planned restaurant accommodations with kitchen and front of house staff.
- Greeted guests, sat at tables and brought orders to assist front of house staff.
- Motivated staff to perform at peak efficiency and quality.
- Implemented training program for front of house staff to maintain high standards of customer service.
General Manager
Club Forest
Mequon, WI
01.1998 - 11.1998
- Managed budget implementations, employee reviews, training, schedules and contract negotiations.
- Increased revenue streams by reducing costs, managing schedules and performing variance and risk analysis to implement corrective actions.
- Developed and maintained relationships with [Type] customers and suppliers through continual communication and [Action].
General Manager
Grille 720
Milwaukee, WI
06.1998 - 08.1998
- Increased revenue streams by reducing costs, managing schedules and performing variance and risk analysis to implement corrective actions.
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
- Coordinated [Timeframe] leadership workshops to educate team members on best practices to optimize productivity.
Banquet Manager
Wulff's Island
Mequon, WI
02.1995 - 11.1997
- Provided exceptional service to guests by immediately addressing needs and requests.
- Oversaw timeliness and quality of food delivery at high-volume events.
- Hired, trained and scheduled staff to maintain adequate coverage for successful operations.
- Arranged furniture and equipment to maximize space and floor plan for seamless movement during functions.
- Delegated tasks to staff members to maximize production under tight deadlines.
- Organized banquet storage and surrounding areas to facilitate access to products and materials.
Education
High School Diploma -
Port Washington High School
Port Washington, WI 09.1989 - 06.1993
Skills
Beverage preparation
undefinedTimeline
Restaurant Waitress
John Weinrich
04.2004 - 09.2020
Bartender
Pat And Lila Montelto
06.2002 - 06.2014
Centennial Bar and Grill
Centennial Bar & Grill
06.2002 - 08.2004
Smith Bros. Restaurant
Smith Bros. Restaurant Corp.
03.2001 - 06.2002
Hotel Metro Cafe
Hotel Metro Cafe
07.1999 - 01.2000
General Manager
Grille 720
06.1998 - 08.1998
General Manager
Club Forest
01.1998 - 11.1998
Banquet Manager
Wulff's Island
02.1995 - 11.1997
High School Diploma -
Port Washington High School
09.1989 - 06.1993
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