Jennifer Koenig
Lancaster,PA
Summary
Deadline-oriented Courier offering well-developed delivery, pickup and customer service skills. Safely operates vehicles in variety of traffic, road and weather conditions. Masterfully reads maps or sets GPS to determine and track routes.
Detail-oriented Courier with pleasant disposition offering positive customer service experiences. Manages complex routes with excellent organizational skills. Experienced supervising and dispatching courier teams.
Focused [Job Title] successful at handling continuous work. Meets tight schedule demands by planning routes well and anticipating potential roadblocks. Flexes easily with changing assignments, customers and weather.
Overview
28
28
years of professional experience
Work History
Courier
Way Delivery Services
Lancaster PA , CA
09.2023 - Current
- Communicated with customers to coordinate delivery times.
- Responded quickly to emergency situations requiring immediate action.
- Performed regular maintenance checks on vehicles including oil changes and tire rotations.
- Verified accuracy of shipping documents such as manifests, bills of lading, invoices.
- Drove company vehicle to transport goods between locations safely and efficiently.
- Provided excellent customer service by answering questions about delivery status.
Sever/Server/Bartender Shift Manager
Lancaster Elks
Lancaster, PA
09.2014 - 03.2024
- Handled money transactions accurately while following company procedures for handling cash payments.
- Accurately took orders and communicated dietary restrictions to kitchen staff.
- Effectively managed multiple tables simultaneously during peak hours.
- Maintained personal hygiene and proper uniform appearance.
- Assisted in training new servers.
Server/Bartender Shift Manager
Frog House Restaurant
Bethany Beach, DE
06.1996 - 01.2014
- Provided excellent customer service to ensure satisfaction.
- Accurately recorded orders on cash register and point-of-sale system.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Addressed complaints to kitchen staff and served replacement items.
- Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
Education
High School Diploma -
Penn Manor High School
Millersville, PA06-1989
Skills
- Delivering time-sensitive specimens
- GPS Navigation
- Business processes and procedures
- Attention to Detail
- Coordinating efficient routes
- Working Independently
- Customer Service
- Licensed driver in [State]
- Document Management
- Valid Driver's License
- Vehicle Maintenance
Timeline
Courier
Way Delivery Services
09.2023 - Current
Sever/Server/Bartender Shift Manager
Lancaster Elks
09.2014 - 03.2024
Server/Bartender Shift Manager
Frog House Restaurant
06.1996 - 01.2014
High School Diploma -
Penn Manor High School
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