Jennifer Koerner
Jacksonville
Summary
Detail-oriented, efficient and organized professional with experience in healthcare management, training, computer accounting and insurance processing system development. Innovative problem solver, with extensive experience analyzing, organizing and presenting data. Accomplished track record for partnership with multiple entities to strategize and implement new processes and procedures. Energetic leader offering an array of diverse skills in business development, operations management, employee relations, strategic planning, training, budgeting, and recommending appropriate change to fuel efficiency. Capable of managing complex scheduling, business administration, and special project support. Excellent written and verbal communication skills. Highly trustworthy, discreet and ethical. Compassionate capable leader who attracts team members to my charisma and look up to me in times of crisis.
Overview
38
38
years of professional experience
1
1
Certification
Work History
Interim Division Administrator
University of Florida College of Medicine – Jacksonville
01.2024 - Current
- January of 2024, the Chair of Pediatrics requested that I take over the administration of the division due to current Division Manager out on long term medical leave, while I continued to maintain my financial management duties.
- Financial Management:
- Maintained fiscal responsibility for the division (see duties below)
- Division Administration:
- Analyzed current reporting for accuracy and data integrity. Worked with Division Chief, Department Chair and Director of Pediatrics to create a plan to rescue the division from sanctions that were about to be imposed on our agency due to lack of appropriate management and oversight from the previous division administration.
- Rebuilt relationships with community partners that had been previous strained or damaged.
- Attended Foundation Board Meetings, Community Advisory Board Meetings, Operations Board Meetings
- Influenced development and implementation of short- and long-term strategic plans for division.
- Facilitated cross-functional collaboration between teams to streamline interdepartmental communication channels leading to increased efficiency in project execution.
- Identified areas where technology could be leveraged to optimize processes, leading to increased efficiency and productivity throughout the division.
- Promoted a culture of continuous improvement by encouraging staff members to identify potential areas for optimization and actively participate in problem-solving activities aimed at addressing these concerns.
- Oversaw the timely completion of projects through proactive monitoring, tracking progress, and addressing potential bottlenecks.
- Translated goals into actionable business tactics aligned with strategic division plans.
- Managed budgetary resources to optimize financial performance and achieve cost savings within the division.
- Improved internal communications by fostering an open-door policy that encouraged dialogue between administrators about daily operations, concerns, or suggestions regarding improvements needed within the division''s workflow processes.
- Enhanced division efficiency by streamlining administrative processes and implementing organizational best practices, including new onboarding training process to ensure proper support for new employees.
- Identified industry opportunities and threats and recommended strategies to address.
- Hired strong talent with appropriate competencies and skill mix.
- Addressed human resource challenges proactively by recruiting, selecting, and retaining top talent suited for specific roles within the division.
- Ensured timely reporting of division''s activities and achievements to senior management, promoting transparency and fostering trust within the organization.
- Maintained accurate records of division activities while ensuring compliance with relevant policies and regulations.
- Evaluated staff performance regularly to identify opportunities for growth or skills enhancement through targeted professional development initiatives.
- Coordinated division meetings, events, and training sessions to foster a cohesive work environment focused on continuous improvement.
- 40 hours per week
Finance Manager Child Protection Team and Pediatric Forensics
University of Florida College of Medicine – Jacksonville
11.2021 - 01.2024
- Subject matter expert on contract and grant accounting, financial services, personnel, and handling confidential information while managing timely financial support for the division and Department of Pediatrics. Maintained the utmost care with business-critical records in accordance with ethics, regulations, and company policies.
- - Created, designed and implemented processes and procedures related to fiscal management and budget development for multiple funding sources, including private, local, state and federal government agencies.
- Oversaw systems for tracking financial reporting requirements.
- Reviewed documentation and identified financial discrepancies where applicable.
- Streamlined month-end close process, reducing time spent on manual tasks and improving data accuracy.
- Ensured compliance with local, state, federal tax regulations; timely filing of all required documents, mitigating potential penalties or fines.
- Mentored junior finance staff, fostering professional development and strong team dynamics.
- Trained new and existing staff members in various financial procedures to prepare for job requirements.
- Monitored budget and revenue trends, compiling reports for company leadership to inform decision-making.
- Developed comprehensive financial reports for executive decision-making support.
- Identified and projected fixed and variable costs based on number of staff, non-direct services, location and the projected client populations.
- Develop detailed budgets for each funding source based on award amount, input, historical trends, forecasts and projections
- Created pre-award grant approval requirements and post-award fiscal procedures
- Ensured program’s contracts and grants are properly expenses, monthly, quarterly and fiscal year end reporting is developed and submitted timely and accurately.
- Provided variance explanations, forecasts, contractual changes and recommendations to senior leadership on an on-going basis. Participation in statewide conference calls and contribute to introduction of new fiscal policies
- Acted as Jacksonville representative for the new UF GO travel system. Trained CPT staff in policies and procedures.
- Participated in CPT Leadership meetings, discussions and planning for new ventures, processes or quality improvements.
- 40 hours per week
Division Manager/Practice Manager (Bower Lyman Center for Medically Complex Children)
University of Florida Healthcare, Inc – Community Pediatrics
10.2018 - 11.2021
- Subject matter expert on complex care model, demonstrating integrity, organization, prioritization, financial services, personnel, and handling confidential information while managing timely administrative support for the division chief and faculty. Maintained the utmost care with business-critical records in accordance with ethics, regulations, and company policies.
- Financial Management:
- Produced budgets, prepared reports, for Dean of the College, create segmented budgets for each line of business within Division.
- Monitored budgets on a monthly basis and create reconciliation reports for contracts and grants, providing the ability to maintain clinic operations.
- Promoted financial viability of clinical services and Division programs related to pricing strategies, revenue generation, expenditure controls and resource management.
- Participated in grant writing opportunities, submission of grants, pre and post grant support.
- Managed and motivated employees to be productive and engaged in work.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Controlled costs to keep business operating within budget and increase profits.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Improved safety procedures to create safe working conditions for workers.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
- Facilitated team brainstorming sessions that led to innovative solutions for long-standing operational challenges.
- Spearheaded transition to remote work during global health crisis, ensuring business continuity and employee safety.
- Organized professional development programs for staff, leading to improved performance and skill sets.
- 40 hours per week
Administrative Manager II/Program Grant Manager
University of Florida Physicians Healthcare, Inc – Community Pediatrics
10.2015 - 10.2018
- Provided exceptional administrative support for executive-level staff, ensuring that their needs were met promptly and accurately in order to facilitate smooth daily operations.
- Directed and oversaw program management initiatives including special projects and project research for the division education program.
- Produced budgets, prepare reports, for Dean of the College, created segmented budgets for each line of business within Division.
- Participated in grant writing opportunities, submission of grants, pre and post grant support.
- Analyzed and reviewed workflows and operating practices to recommend new or modified methods to streamline processes resulting in increased efficiency and higher accuracy.
- Collaborated with stakeholders and key decision makers to brainstorm program improvements and administer policies and procedures.
- Developed and implemented performance work statements for contracted services.
- Researched, secured, and administered multiple federal and state grant programs including budget oversight, capital expenditures, metrics attainment, and performance review.
- Produced and maintained annual reports and documentation on competing/non-competing federal, state, and philanthropic grants/contracts.
- Scheduled learners (Fellows, Residents, Medical Students, Nursing students) for multiple rotations within the University and liaise with community partners.
- Ensured smooth daily operations with timely completion of all essential administrative tasks and responsibilities.
- Provided exceptional administrative support for executive-level staff, ensuring that their needs were met promptly and accurately in order to facilitate smooth daily operations.
- 40 hours per week
Executive Assistant
University of Florida Physicians Healthcare, Inc – Community Pediatrics
10.2014 - 10.2015
- Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
- Handled confidential and sensitive information with discretion and tact.
- Monitored deadlines for residents, division chief and budgeting.
- Processed travel expenses and reimbursements for executive team and senior management group.
- Streamlined executive communication by managing emails, phone calls, and scheduling appointments.
- Served as a liaison between departments to facilitate effective communication throughout the company.
- Organized and coordinated conferences and monthly meetings.
- Coordinated events for staff members, promoting team-building activities and boosting morale within the workplace.
- Provided professional administrative support during board meetings, including agenda preparation and minute-taking duties.
- Supported executives in decision-making processes by conducting research and presenting findings in clear formats.
- Prepared and edited presentations on behalf of executives for both internal meetings and external conferences.
- Aided in the recruitment process by screening resumes, scheduling interviews, and assisting with candidate selection.
- 20 hours per week
Ocean Palms Elementary, Confidential Secretary
St. Johns County School District
07.2011 - 09.2013
- Provided assistance to Principal, oversaw front desk staff, prepared statistical and financial reports for School District, while maintaining confidentiality with student and faculty records, and contract negotiations. Performed various secretarial and clerical functions with specialized attention to the sensitive nature of communications in an elementary school.
- Handled all accounting processes for the school.
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
- Answered multi-line phone system and enthusiastically greeted callers.
- Prepared professional correspondence, including memos, letters, and emails, ensuring accuracy and timeliness.
- Maintained accurate records of office expenses, created monthly and annual budgets and cost control efforts.
- Assisted in event planning and execution for company functions such as conferences, workshops, or social gatherings.
- Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
Cunningham Creek Elementary | Computer Resource Teacher
St. Johns County School District
08.2008 - 06.2011
- Developed curriculum elementary students pre-K through 5th grade including exception education students. Delivered that curriculum to students, organized a student created yearbook program for 4th and 5th graders.
- Facilitated differentiated instruction by providing a variety of resources tailored to meet each student''s unique needs and abilities.
- Provided support for struggling students through targeted one-on-one instruction, improving overall class performance.
- Managed classroom behavior effectively, creating a safe and supportive environment conducive to learning.
- Increased student understanding by utilizing various teaching methods and adapting to individual learning styles.
- Developed strong relationships with parents and guardians, fostering open communication about students'' progress and needs.
- Contributed to the improvement of school-wide curriculum by participating in professional development opportunities and sharing best practices with colleagues.
- Enhanced student engagement by incorporating hands-on activities and group projects into lessons.
- Modified general education curriculum for special-needs students using various instructional techniques and technologies.
- 40 hours a week, 10 month assignment
Cunningham Creek Elementary | Front Desk Receptionist
St. Johns County School District
08.2006 - 06.2009
- Performed general receptionist duties, assisted principal with letters and documents to send to families, first line of security for the building, worked with PTA to provide services to the school and the students.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Developed strong working relationships with team members, fostering a positive work environment.
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
- 40 hours a week, 10 month assignment
Office Manager
Premier Water & Energy Technology
07.2003 - 07.2005
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
- Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
- Developed comprehensive policy manuals outlining procedures and guidelines, contributing to a well-organized workplace culture.
- Reduced costs with meticulous budget monitoring and expense tracking for essential supplies and equipment.
Sr.Systems Analyst
Blue Cross Blue Shield of Florida (now known as FloridaBlue)
07.1992 - 06.1998
- Business Systems Analyst for the Florida Shared System, development and implementation and training for the Nationwide Medicare A Claims Processing System
- Audited multi-system installations for conformance to business objectives, suggesting changes to meet performance thresholds.
- Led successful system migrations, ensuring minimal disruption to business operations during transitions.
- Developed comprehensive user documentation, enabling efficient knowledge transfer between team members and clients.
Business System Analyst
BMS Inc.
04.1990 - 07.1992
- Responsible for analyzing customer current workflow and operations, implementation of new computer system, training and phone support for accounting system.
- Supported the integration of new software applications by liaising between development teams and end users throughout all stages of the project lifecycle.
- Assisted in the selection of appropriate technology solutions by conducting thorough research and feasibility analysis based on organizational goals.
Business Systems Analyst
MAI Basic Four
05.1988 - 04.1990
- Tested, implemented, demonstrated and trained on Accounting software for the Job Cost Industry, mostly home builders and large manufacturers
Management consultant
Wolpoff & Company, Accounting Firm
07.1987 - 05.1988
- Developed new workflow for accounting systems, created business requirements for implementing new computer systems, project management for implementations, prepared tax documents.
Education
B.B.A. - Accounting
Loyola College
Baltimore, Maryland01.1987
Skills
- Management: Finance Manager, Systems Analyst, Operations Management, Employee Relations, Strategic Planning, Budgeting
- Financial Management: Contract and grant accounting, budget development, financial reporting, variance explanations, forecasts, contractual changes, grant writing, reconciliation reports, expenditure controls, revenue generation
- Training & Leadership: Overseeing and directing employees, conducting staff meetings, training CPT staff, coaching and mentoring teams, developing and monitoring training plans, onboarding new staff, participating in mentoring programs Nationally Certified Training for The Energy Bus, Power of a Position Team and Power of a Positive Leader
- Healthcare: Healthcare management, complex care models, ambulatory goals, clinical services, electronic medical records
- Project Management: special projects, project research, operations improvements, implementation of new computer systems
- Regulatory Compliance: Knowledge of federal and state guidelines, HIPAA, Red Flags Rule, STARK Act
Certification
- Training:
- LEAN Six Sigma Yellow Belt
- 7 Habits of Highly Effective People
- 7 Habits of Highly Effective Schools
- Energy Bus, by Jon Gordon
- EQi 2.0 Leadership
- UF Manager Cohort Certification
- High Performance Coaching Certification
- Currently enrolled in CHARGED
- Currently completing UF PRO 3 Series and Thrive @ UF
- Regulatory Compliance: Knowledge of a variety of federal and state guidelines, HIPAA, Red Flags Rule, STARK Act.
- Certified UF Mentor
- Nationally Certified Trainer for:
- The Energy Bus
- Power of a Positive Team
- Power of a Positive Leader
Timeline
Interim Division Administrator
University of Florida College of Medicine – Jacksonville
01.2024 - Current
Finance Manager Child Protection Team and Pediatric Forensics
University of Florida College of Medicine – Jacksonville
11.2021 - 01.2024
Division Manager/Practice Manager (Bower Lyman Center for Medically Complex Children)
University of Florida Healthcare, Inc – Community Pediatrics
10.2018 - 11.2021
Administrative Manager II/Program Grant Manager
University of Florida Physicians Healthcare, Inc – Community Pediatrics
10.2015 - 10.2018
Executive Assistant
University of Florida Physicians Healthcare, Inc – Community Pediatrics
10.2014 - 10.2015
Ocean Palms Elementary, Confidential Secretary
St. Johns County School District
07.2011 - 09.2013
Cunningham Creek Elementary | Computer Resource Teacher
St. Johns County School District
08.2008 - 06.2011
Cunningham Creek Elementary | Front Desk Receptionist
St. Johns County School District
08.2006 - 06.2009
Office Manager
Premier Water & Energy Technology
07.2003 - 07.2005
Sr.Systems Analyst
Blue Cross Blue Shield of Florida (now known as FloridaBlue)
07.1992 - 06.1998
Business System Analyst
BMS Inc.
04.1990 - 07.1992
Business Systems Analyst
MAI Basic Four
05.1988 - 04.1990
Management consultant
Wolpoff & Company, Accounting Firm
07.1987 - 05.1988
B.B.A. - Accounting
Loyola College
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