Jennifer Kohl
Store Leader
Big Lake,MN
Overview
4
4
years of professional experience
1
1
Certification
Work History
Store Leader
Speedway Gas Station
Saint Michael, MN
11.2021 - Current
- Resolved customer service issues to ensure customer satisfaction.
- Hired, trained, and evaluated personnel; addressed employee concerns and grievances.
- Monitored inventory levels, placed orders for new stock as needed.
- Maintained store operations by following policies and procedures; completed reports.
- Maximized profits by controlling costs and managing budgets effectively.
- Ensured compliance with health and safety regulations in the workplace.
- Provided feedback on performance of staff members through regular appraisals.
- Conducted daily store walk-throughs to identify any maintenance needs or security risks.
- Coordinated with vendors for ordering supplies, equipment, and other materials.
- Inspected deliveries to verify quality standards before stocking shelves.
- Prepared weekly and monthly reports on sales trends, competitor activities.
- Assisted customers with product selection based on their individual needs.
- Managed all aspects of store operations including staffing schedules, budgeting.
- Kept track of staff attendance records and updated payroll information accordingly.
- Supervised cashiers during peak hours to ensure smooth transactions.
- Dealt with customer complaints and rectified product and service issues.
Opening Manager
Domino's Pizza
Rogers, MN
12.2020 - 11.2021
- Monitored the daily operations of the store, including sales, employees, customer service, and stocking.
- Ensured proper staffing levels were met for each shift.
- Conducted regular inventory checks to keep merchandise stocked and accounted for.
- Supervised cash register transactions to minimize errors or theft.
- Created weekly schedules for all store associates.
- Processed payments from customers using POS systems efficiently.
- Confirmed that all safety protocols were being followed during store hours.
- Provided leadership and guidance to team members as needed.
- Opened facility daily and prepared areas for service.
- Counted cash drawer before opening store doors to determine if currency and coin should be added.
- Analyzed, monitored, and maintained inventory.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Delegated work to staff, setting priorities and goals.
Education
Associate of Applied Science - Technical Management
Dakota County Technical College
Rosemount, MN05-2024
Skills
- Employee engagement
- Team Management
- Promotions planning
- Policies and Procedures
- Documentation And Reporting
- Store Merchandising
Certification
- Quality Improvement Certificate
- Human resources Management Certificate
- Supervisory Leadership Certificate
- Presidents List certificate of Achievement
Timeline
Store Leader
Speedway Gas Station
11.2021 - Current
Opening Manager
Domino's Pizza
12.2020 - 11.2021
Associate of Applied Science - Technical Management
Dakota County Technical College