Jennifer Kolmetz
Human Resource Manager
Panama City
Summary
Results-driven HR Manager offering 20+ years in achieving positive human resources results for retail companies. Articulate customer service and skillful in supporting competitive company growth by sourcing top-quality applicants for critical roles. Organized planner with excellent team leadership and program management abilities.
Overview
13
13
years of professional experience
22
22
years of post-secondary education
Work History
Academic Assistant Dual Enrollment
Gulf Coast State College
07.2022 - Current
- My responsibilities include but are not limited to, processing enrollment forms for 1200+ dual enrollment students.
- Processing applications for new DE students.
- Email, phone and fax communications with parents, students, and/or high school personnel.
- Reporting grades to the high schools at the end of each term.
- GPA tracking to ensure students are in compliance with DE GPA requirements.
- Maintaining accurate records
- Ensuring that GCSC and partnering schools are following the rules set in the annual articulation agreements.
- Provided guidance to students on academic policy matters, helping them navigate through complex procedures.
- Improved enrollment processes for the dual enrollment program.
Switchboard Operator
Gulf Coast State College
02.2022 - 07.2022
- My responsibilities include but are not limited to, answering incoming calls and directing them to the appropriate person/department.
- Assisting students and welcome center guests with questions and directions.
- Scheduling campus tours in Achieve.
- Updating my supervisor and other office personnel daily regarding campus tour schedules.
- Supervising Student Ambassadors to ensure proper procedures are being followed per college guidelines.
Utility Revenue Specialist
City of Parker
05.2019 - 02.2022
- Produced quarterly newsletter
- Developed customized payment plans for clients experiencing financial difficulties, minimizing losses due to uncollected revenues.
- Provided exceptional customer service to both internal stakeholders and external clients while handling sensitive financial matters promptly.
- Coordinate holiday and special events
- Lien searches
- Improved financial reporting by conducting thorough account reconciliations and resolving discrepancies.
- Coordinated month-end closing procedures for accurate financial reporting within strict deadlines.
- Trained new hires on company procedures, best practices, and software tools used within the Revenue Specialist role.
- Assisted the City Clerk, Bookkeeper and Mayor
- Maintained strong relationships with external partners such as banks, auditors, and vendors, fostering a collaborative work environment.
- Increased revenue by streamlining billing processes and implementing effective collection strategies.
Business License Clerk
City of Parker
05.2019 - 02.2022
- Enhanced customer satisfaction by efficiently processing license applications and ensuring accuracy in documentation.
- Streamlined the application process for faster turnaround times, resulting in increased positive feedback from applicants.
- Improved office organization by maintaining a well-structured filing system for all important documents and records.
- Continuously updated personal knowledge on changing regulations or requirements that impacted the licensing process, ensuring adherence to current policies at all times.
Customer Service Representative
Publix
05.2012 - 05.2019
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
Education
Business Administration & Management AS -
Gulf Coast State College
Business Specialist, Certificate - undefined
Gulf Coast State College
Bachelor of Science - Organizational Management
Gulf Coast State College
Panama City, FL 05.2001 -
Skills
- Customer Service Experience
- Multi-Line phone knowledge
- Upbeat and friendly
- Relationship building
- Microsoft Outlook
- Microsoft Word
- Excel Knowledge
- Cash Handling
- Problem solving
- Verbal and written communication
- Dependable
- Effective communication
- Online learning platforms
- Friendly and outgoing
- Organization and prioritization
Timeline
Academic Assistant Dual Enrollment
Gulf Coast State College
07.2022 - Current
Switchboard Operator
Gulf Coast State College
02.2022 - 07.2022
Utility Revenue Specialist
City of Parker
05.2019 - 02.2022
Business License Clerk
City of Parker
05.2019 - 02.2022
Customer Service Representative
Publix
05.2012 - 05.2019
Bachelor of Science - Organizational Management
Gulf Coast State College
05.2001 -
Business Specialist, Certificate - undefined
Gulf Coast State College
Business Administration & Management AS -
Gulf Coast State College
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