Jennifer Komosinski
Warren,MI
Summary
Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.
Overview
19
19
years of professional experience
Work History
Client Service Associate
Ameriprise Financial
Farmington Hills, MI
04.2019 - Current
- Provided superior customer service by responding promptly to client inquiries and requests.
- Developed relationships with clients through regular contact, including phone calls and emails.
- Processed new accounts quickly and efficiently while ensuring compliance with regulations.
- Generated reports detailing the activities of each account, including trade history and portfolio performance.
- Organized digital files containing sensitive client data in a secure manner for easy retrieval when needed.
- Followed up with clients regarding open items or outstanding paperwork required for completion of transactions.
- Delivered high level of service to clients to both maintain and extend relationships for future business opportunities.
- Built sustainable client relationships built on trust by applying excellent communication and interpersonal skills.
- Scheduled and confirmed appointments based on customer availability.
- Managed and updated physical and digital client account information to keep records accurate and current.
- Documented customer correspondence in CRM to track requests, problems and solutions.
- Supported sales team members to drive growth and development.
Marketing Coordinator
World Asset Management
Detroit, MI
08.2005 - 01.2019
- Coordinated with design teams to develop creative materials such as brochures, flyers, and advertisements.
- Provided support in the planning, coordination, and execution of promotional campaigns.
- Assisted in developing content for websites, blogs, and social media platforms.
- Created reports summarizing performance results against established goals.
- Updated databases with customer information collected from various sources.
- Assisted in creating presentations for clients outlining proposed solutions.
- Ensured compliance with all applicable laws when executing promotional activities.
- Delivered administrative support services to improve marketing efforts.
Front End Lead
Bed Bath & Beyond
Sterling Heights, MI
04.2008 - 12.2014
- Assigned and monitored daily tasks for the front-end team members.
- Coached team members on coding standards and best practices.
- Monitored cash drawers in checkouts to verify adequate cash supply.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Delegated work to employees based on shift requirements, individual strengths and unique training.
- Resolved customer problems by investigating issues, answering questions and building rapport.
- Managed customer complaints and rectified issues to complete satisfaction.
- Answered phones to respond to customer inquiries and transferred calls to appropriate staff members.
- Emphasized customer service excellence through ongoing training of front-line team members to improve customer service ratings.
- Welcomed large volume of guests and improved overall customer service.
- Promoted store loyalty program to increase customer engagement and drive consistent sales.
- Delegated work to 3-5 employees based on shift requirements, individual strengths and unique training.
- Reviewed safety, health and sanitation processes throughout areas and enforced rules to promote security and safety.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Delegated work to staff, setting priorities and goals.
- Counted and balanced registers.
- Used Point of Sale register system to complete transactions.
Education
Associate in Business Management - Business Management
Macomb Community College
Warren, MI08-1995
Skills
- Client rapport
- Client Relationships
- Client Retention Strategies
- Strong interpersonal skills
- Payment Processing
- Customer Support
- CRM Software
- Client Support
Accomplishments
- I've received multiple customer service/client service related awards in my current position - Ultimate Digital Excellence Award, Client Service Experience, WAVE Operations Award, and most recently nominated for the Chairman's Award.
About Me
- I am a hard worker, who is organized and detail oriented. I have obtained a very of skills during my years of employment, most of which have dealt with providing excellent customer service in some form.
- I have worked in retail, furniture, finance, marketing, and restaurant/catering.
- My work ethic is strong and I am dependable and reliable.
Timeline
Client Service Associate
Ameriprise Financial
04.2019 - Current
Front End Lead
Bed Bath & Beyond
04.2008 - 12.2014
Marketing Coordinator
World Asset Management
08.2005 - 01.2019
Associate in Business Management - Business Management
Macomb Community College