Jennifer Konde
Canal Winchester,OH
Summary
Driving, professional with a track record of enhancing customer satisfaction and fostering team collaboration. At Government Employees Insurance Company, excelled in high-volume call environments and mentorship, showcasing exceptional problem-solving and customer service skills. Proven ability in achieving results through effective time management and a goal-oriented approach, contributing significantly to organizational objectives.
Experienced with strategic retail consulting, driving operational improvements and customer satisfaction. Utilizes data-driven insights to enhance business performance and support growth. Track record of effective project management and team leadership in dynamic retail environments.
Overview
7
7
years of professional experience
Work History
Staffing/ Associate
Build A Bear
09.2024 - Current
- Order picking: selecting items from shelves based on order specification
- Packing orders: ensuring items are surely packaged for shipment to prevent damage during transit
- Labeling: printing and attaching shipping labels to packages
- Loading and unloading: moving goods in and out of the warehouse, often involves the use of forklift or other equipment.
- Performed inventory control, such as counting, and stocking merchandise.
- Collaborated with team members to achieve daily targets and complete tasks efficiently.
- Consistently lifted materials weighing as much as 50 pounds.
- Displayed adaptability by taking on various roles within the warehouse as needed, including receiving, shipping, or inventory control duties.
- Manually or mechanically loaded and unloaded materials from pallets, skids, platforms, cars, lifting devices, or other transport vehicles
Sales Associate
Boutique Design
01.2021 - 04.2024
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Build relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Collaborated with team members to meet and exceed monthly sales targets consistently.
- Answered questions about store policies and addressed customer concerns.
Debt Recovery Specialist
Government Employees Insurance Company
02.2020 - 10.2020
- Maintained a high volume of calls and met demands of busy and productive group.
- Worked in a call center environment handling manual and automatically dialed outbound calls.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Trained new team members on scripts, company services, and collection strategies.
- Used skip tracing and other techniques to locate debtors.
- Enhanced team productivity through active participation in meetings, sharing ideas for improvement, and fostering a positive work environment built on collaboration and mutual respect.
- Improved communication with clients through proactive outreach, offering tailored repayment solutions for a successful collection process.
Human Rights Officer
Non Profit Organization
06.2019 - 12.2019
- Mentored junior staff members, playing an instrumental role in the development of future leaders within the organization.
- Contributed expert knowledge during conferences and panel discussions on pressing international human rights issues.
- Enhanced organizational capacity for addressing human rights issues through targeted training sessions and resource allocation.
- Provided legal representation for victims of human rights abuses, securing favorable outcomes in numerous cases.
- Promoted human rights awareness by conducting informative workshops and seminars.
Mosquito Technician
Ministry of Health
01.2019 - 04.2019
- Improved customer satisfaction through timely response to service requests and effective communication of treatment plans.
- Initiated proactive measures such as recommending changes in landscaping or other environmental modifications to minimize mosquito breeding grounds on client properties.
- Demonstrated commitment to ongoing professional development through attendance at industry conferences, workshops, and training sessions.
- Supported public health initiatives by providing education on mosquito-borne illnesses and prevention strategies.
Education
Bachelor of Arts - Law
University of Yaounde II
Yaounde, SOA07-2023
Skills
- Problem-solving skills
- Flexible Schedule Stocking and Receiving
- Goal-Oriented Reliable and punctual
- Multi-tasking strength
- Customer Service Teamwork and Collaboration Time Management
- Willingness to learn
- bilingual speaks both English and French
Affiliations
- Association for Computing Machinery
LANGUAGES
French/English.
Native or Bilingual
Timeline
Staffing/ Associate
Build A Bear
09.2024 - Current
Sales Associate
Boutique Design
01.2021 - 04.2024
Debt Recovery Specialist
Government Employees Insurance Company
02.2020 - 10.2020
Human Rights Officer
Non Profit Organization
06.2019 - 12.2019
Mosquito Technician
Ministry of Health
01.2019 - 04.2019
Bachelor of Arts - Law
University of Yaounde II
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