Jennifer Kopp
Terrell,TX
Summary
Reliable employee seeking a work from home position. Offering excellent communication and good judgment.
Results-focused who thrives in fast-paced, deadline-driven environments. Committed to accuracy and efficiency as achieved through hard work and attention to detail.
Hardworking and passionate job seeker with strong organizational skills and ready to help team achieve company goals.
Overview
8
8
years of professional experience
Work History
Cashier/Customer Service Cashier
Toyota Of Rockwall
03.2023 - Current
- Utilized POS system to handle customer cash and credit card transactions.
- Processed customer orders and accurately handled payment transactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Worked with floor team and managers to meet wide range of customer needs.
- Handled cash with high accuracy and took care to check bills for fraud.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
- warranty work
Quick Lube Technician
Toyota Of Rockwall
11.2021 - 03.2023
- Changed oil and filters in customer vehicles and safely disposed of used oil in approved receptacles.
- Recommended automotive services and repairs to promote good vehicle operation and enhance road safety.
- Installed wiper blades and headlamps and confirmed items' functionality to promote safe vehicle operation.
- Performed tire rotations and recommended necessary tire replacements to promote tire functionality and vehicle safety.
- Applied lubricants to moving parts of vehicle engines to prevent premature engine wear.
Lube Technician
Valvoline Instant Oil Change
12.2020 - 08.2021
- Topped off fluids in vehicle engines to lubricate, protect, and cool engine.
- Changed oil and filters in customer vehicles and safely disposed of used oil in approved receptacles.
- Installed wiper blades and headlamps and confirmed items' functionality to promote safe vehicle operation.
- Conducted safety checks for leaks to repair damage on undercarriage of vehicles.
- Checked fluids, tires, brakes, and other systems as part of multi-point inspection.
- Greeted customers and answered questions about oil changes and other services.
- Educated customers on vehicle systems operation and recommended regular maintenance schedules to promote optimal vehicle functionality.
Delivery Driver/Shipping and Receiving Associate
North County Ford
11.2018 - 11.2020
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Communicated with dispatchers to stay informed of changes to routes and delivery schedules.
- Fostered positive working relationships with regular customers.
- Received incoming shipments, compared contents against associated records and transmitted to proper department.
- Processed invoices and order forms for goods received and shipped for proof of transactions.
Driver/Quality Inspector
One Stop Aviation
03.2018 - 11.2018
- Inspected airplane engine components with accuracy, reporting problems or defects quickly.
- Documented findings and produced reports to aide management in assessing and correcting quality concerns.
- Utilized gauges, tools and equipment to complete in-depth assessments.
- Maintained high standard of workmanship by using only approved data, materials, tools and test equipment.
- Performed frequent visual inspections to root out tolerance and compliance issues.
- Identified and helped resolve non-conforming product issues.
- Discarded and rejected products, materials and equipment not conforming with specifications.
- Inspected quality of products, taking note of functionality, appearance and other specifications.
- Performed visual inspections and non-destructive tests where appropriate.
- Examined products for imperfections and defects.
- Followed standard operating procedures for inspections and tests.
- Recorded inspection and test results on data sheets.
- Monitored product quality at all stages of production process.
- Followed safety protocols while handling hazardous materials.
Receptionist
Dion Auto Service
08.2017 - 03.2018
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered phone promptly and directed incoming calls to correct offices.
- Responded to inquiries from callers seeking information.
- Handled cash transactions and maintained sales and payments records accurately.
- Maintained confidentiality of information regarding clients and company.
- Balanced employee availability, customer schedules, and maximum load levels when scheduling appointments.
Lube Technician
Jiffy Lube
02.2016 - 07.2017
- Kept shop areas neat, clean, and free of safety hazards.
- Topped off fluids in vehicle engines to lubricate, protect, and cool engine.
- Changed oil and filters in customer vehicles and safely disposed of used oil in approved receptacles.
- Installed wiper blades and headlamps and confirmed items' functionality to promote safe vehicle operation.
- Performed tire rotations and recommended necessary tire replacements to promote tire functionality and vehicle safety.
- Conducted safety checks for leaks to repair damage on undercarriage of vehicles.
- Inspected vehicles to determine need for changing oils and filters and provided feedback to customers.
- Assisted other lube technicians and mechanics in vehicle diagnostic and repair work to enable timely completion of service tickets.
- Greeted customers and answered questions about oil changes and other services.
- Educated customers on vehicle systems operation and recommended regular maintenance schedules to promote optimal vehicle functionality.
- Vacuumed interior of vehicles and washed exterior windows to boost customer satisfaction.
- Explained maintenance and repair needs to customers and offered advice on preventative maintenance.
Stocker Associate
World Market
10.2015 - 01.2016
- Placed products in correct storage locations to keep stock areas organized and inventory counts accurate.
- Maintained effective team member communication.
- Answered customer questions and provided detailed product information.
- Greeted customers and directed to requested products.
- Performed inventory control, such as counting, and stocking merchandise.
- Rotated stock correctly to prevent out-of-date products and removed aging items from main shelving to build special promotional displays.
- Removed debris and packaging from boxes and separated for recycling or disposal.
- Blocked and faced products on displays and shelves in accordance with company policy.
- Collaborated with backroom and receiving team, working night shifts to support inventory fulfillment goals.
- Unloaded, sorted and stocked merchandise according to store layout and product placement.
- Followed orders precisely for correct items, sizes and quantities.
- Maintained tidy and clean work areas to promote optimal productivity and safety standards.
- Transported merchandise to sales floor and replenished out-of-stock and low-stock items.
Education
High School Diploma -
Mission Hills High School
San Marcos, CA06.2015
Skills
- POS Systems
- Payment Processing
- Customer Service
- Written and Verbal Communication
- Inventory Control
- Daily Reporting
- Time Management Skills
- Conflict Resolution
Timeline
Cashier/Customer Service Cashier
Toyota Of Rockwall
03.2023 - Current
Quick Lube Technician
Toyota Of Rockwall
11.2021 - 03.2023
Lube Technician
Valvoline Instant Oil Change
12.2020 - 08.2021
Delivery Driver/Shipping and Receiving Associate
North County Ford
11.2018 - 11.2020
Driver/Quality Inspector
One Stop Aviation
03.2018 - 11.2018
Receptionist
Dion Auto Service
08.2017 - 03.2018
Lube Technician
Jiffy Lube
02.2016 - 07.2017
Stocker Associate
World Market
10.2015 - 01.2016
High School Diploma -
Mission Hills High School
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