Jennifer Kopp

• Managed staff of 40 employees, supervising their customer service skills for bar/lounge.
• Provided exceptional support services to consumers who had issues with employees.
• Recruited, hired and trained new employees so that they were familiar with company policies and procedures.
• Conducted weekly meetings, which facilitated stronger communication and ability to resolve critical issues with employees and customers.
• Performed regular job site observations to provide direction for my general manager.
• Oversee weekly process, while enhancing communication with my general manager on day to day basics.
• Assist my general manager, with day to day operations and forms that need to be completed on every day process.
• Conducted routine check ins to ensure that everyday functions are running smooth and stable .
• Train and promote continued education for all employee members.

Provided customer service to the entire building

Made sure that any issues regarding building problems got taken care of on a timely basis

• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Updated account information to maintain customer records.
• Clarified customer issues and determined root cause of problems to resolve product or service complaints.
• Responded to customer requests for products, services and company information.
• Answered customer telephone calls promptly to avoid on-hold wait times.
• Delivered prompt service to prioritize customer needs.
• Delivered excellent customer service, resulting in consistent 100% customer satisfaction rating.
• Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.

• Conducted legal research for teams
• Assisting attorneys' by preparing legal documents
• Gathering and preparing information from numerous sources, performing basic research by reviewing case material
• Locating related information from files
• Assure attorneys have all files for court on timely basis, and make photo copies for different cases
• Answered and routed incoming calls and took messages when personnel were unavailable.
• Prepared legal briefs, motions and pleadings.
• Reviewed records, paperwork and orders for errors and resolved issues with minimal direction.
• Scheduled appointments and conducted follow-up calls to clients.
• Answered multi-line phone system and enthusiastically greeted callers.
• Drafted agendas, recorded minutes and generated documents to facilitate meetings.
• Maintained office supplies inventory by checking stock and ordering new supplies.
• Created and updated records and files to maintain document compliance.