Jennifer Kopp-Hanson
Broomfield,CO
Summary
Devoted animal caretaker with deep love of animals and readiness to take on any care assignments. Protects animals and guests from undue risks with careful management of animal spaces, and offers in-depth knowledge of fundamental medical issues and conditions, with a passion for advancing ethology, recognizing stress, and repetitive behavior patterns. Creating a safe, happy, and enriched home.
With a positive attitude, I am always ready to handle a wide range of tasks, from administrative to facilities maintenance, in support of animal care needs. Diligent, hardworking, and dedicated to giving optimal animal care and support, while building positive relationships with the animals in my care. My education includes (CZASP), Certified Zoo and Aquarium Science Professional, feline behavior, advanced feline training, (CAFTP), and (CFTBS), with a focus on feline behavior, ethology, zoochosis, animal enrichment, and animal minds and emotions.
Overview
4
4
years of professional experience
Work History
Independent Animal Caretaker
Myself
Broomfield, CO
07.2022 - Current
- Cleans and maintains areas, including food dishes, food areas, litter boxes, and living areas, using appropriate cleaning materials.
- Prepared food to meet the needs of animals under care with appropriate meals.
- Performs minor medical treatments, such as wound care, administering medication, and bandaging wounds, as instructed by a healthcare professional.
- Monitors animals for signs of illness or injury.
- Records observations of animal behavior, health, diet, and other information for owners.
- Provides enrichment activities for animals in my care
- Provides socialization activities for animals under my care to prepare for adoption.
- Establish boundaries through positive reinforcement training to address inappropriate behaviors.
- Attends veterinary appointments with assigned animals when needed.
- Transports animals between locations safely and humanely using appropriate equipment.
Customer Service Representative
Denver Zoo, SSA
Denver, CO
10.2021 - 01.2022
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints promptly.
- Maintained detailed records of customer interactions
- Developed strong relationships with customers by providing personalized, friendly, and professional assistance and support.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Assisted customers with product selection, ordering, billing, returns, exchanges, and technical support.
- Identified opportunities for upselling additional products or services based on customer needs.
- Developed strong relationships with customers by providing personalized assistance and support.
- Identified areas of improvement in customer service processes and suggested changes accordingly.
- I remained calm and professional in stressful circumstances.
- Demonstrated excellent communication skills.
- De-escalated problematic situations.
Education
Associate of Applied Science - CFTBS, CAFTP, CZASP
Animal Behavior Institute
Durham, NC12-2021
Skills
- Animal training
- Behavior analysis
- Animal handling
- Animal Examinations
- Animal nutrition
- Meal preparation
- Injury and illness treatment
- Animal and human safety education
- Animal behavior education
- Husbandry education
- Disease prevention
- Exercising and playing
- Kennel disinfection
- Cleaning protocols
- Feeding and watering
- Creativity and innovation
- Animal Hygiene Maintenance
- Animal Breeding Cycles
- Animal Disease Recognition
- Effective communication
- Work prioritization
- Animal Behavior Understanding
- Animal examinations
- Animal Socialization Techniques
- Animal restraint techniques
- Animal Research Methods
- Animal Diet Planning
- Animal Psychology
- Animal health monitoring
- Food supplement preparation
- Relationship building
- Emergency response
- Problem identification
- Animal physiology
- Animal anatomy
- Animal welfare laws
- Animal Capture Techniques
Timeline
Independent Animal Caretaker
Myself
07.2022 - Current
Customer Service Representative
Denver Zoo, SSA
10.2021 - 01.2022
Associate of Applied Science - CFTBS, CAFTP, CZASP
Animal Behavior Institute
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