Jennifer Kosir
Wausaukee,WI
Summary
Dynamic and results-driven professional with extensive experience in management roles at Riverside Bar & Restaurant and Fincantieri Marinette Marine. Proven track record in enhancing customer satisfaction through exceptional service and effective employee scheduling. Skilled in cost control and team leadership, consistently optimizing operations to drive success and foster strong relationships.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Restaurant/ Bar Manager
Riverside Bar & Restaurant
04.2024 - Current
- Managed cash handling procedures
- Cultivated a strong social media presence for the establishment by regularly posting updates on events, promotions, and featured menu items.
- Established rapport with patrons through personalized service that consistently exceeded expectations resulting in repeat business.
- Enhanced guest experience with meticulous attention to detail in bar setup, presentation, and drink preparation.
- Improved customer satisfaction by implementing efficient bar operations and enhancing overall service quality.
- Resolved customer complaints professionally and effectively ensuring their satisfaction while preserving company reputation.
- Implemented effective staff scheduling systems to ensure adequate coverage during peak hours while controlling labor costs.
Warehouse Manager
Fincantieri Marinette Marine
04.2015 - 04.2025
- Conducted periodic audits of $1 Million dollars in inventory levels to ensure accuracy, identifying discrepancies for swift resolution.
- Cleaned and maintained warehouse in compliance with OSHA safety standards.
- Maintained a safe work environment by enforcing strict adherence to OSHA guidelines and company policies.
- Oversaw upkeep of equipment and physical condition of warehouse, identifying and ordering needed repairs, renovations, and replacements.
- Use strong problem solving techniques to support direct reports and shipyard
- Redesigned warehouse layout to accommodate new material , maximize space utilization, and optimize processes.
- Managed relationships with external partners such as suppliers, ensuring timely deliveries while minimizing disruptions in supply chain operations.
- Understanding on ISO 9001 and the impacts to our internal processes
- Track monthly metrics on warehouse procesess
Production Expeditor
Fincantieri Marinette Marine
10.2011 - 04.2015
- Collaborated with cross-functional teams to identify areas for improvement and implement solutions.
- Ensured adherence to safety regulations within the production environment, mitigating potential risks.
- Facilitated effective communication between departments, promoting collaboration towards common goals.
- Managed inventory levels effectively, minimizing stockouts and overages.
- Identify and resolve material shortages
Parts Coodinator
Fincantieri Marinette Marine
04.2010 - 10.2011
- Optimized storage solutions within the warehouse space to maximize efficiency and ease of access to commonly needed items.
- Collaborated with purchasing, engineering and planning to ensure the yard had materials to continue working
- Established strong relationships with vendors, resulting in improved communication and faster delivery times.
- Maintained accurate records of all parts transactions, ensuring timely and accurate invoicing.
Customer Service
John Veriha Trucking
02.2005 - 04.2010
- Delivered attentive customer service to internal and external customers.
- Anticipated customers needs and delivered excellent customer service.
- Daily interaction with various customers, arranging pick up of their truckload freight based on truck/ driver availability
- Assist in obtaining appropriate documentation needed to ensure payment
- Confirm on time pickup and delivery of freight
- Maintain daily reports using excel
- Educate fellow employees on the duties of customer service
International Logistics Technician
Schneider National
08.1998 - 02.2005
- Continuously updated knowledge on industry trends and best practices to enhance operational efficiency.
- Manage the import/export logistics of production and service parts
- Manage whole goods to port of export
- Prioritize workload to meet deadlines
- Parts follow-up- manage the quantity and ship date of service parts from various North American suppliers for overseas plants to meet their production needs
Education
High School Diploma -
Crivitz High School
Crivitz, WI05-1996
Skills
- Employee scheduling
- Ordering supplies
- Cost control
- Customer service
- Customer relationship building
- Team leadership
- Decision-making
- Cash handling
- Health and safety
- Training and mentoring
- Supervisory experience
Certification
EVMS Validation
ISO 9001:2015 Internal Auditor
ISO 9001:2018 Audiing Module
Effective Root Cause Analysis
Timeline
Restaurant/ Bar Manager
Riverside Bar & Restaurant
04.2024 - Current
Warehouse Manager
Fincantieri Marinette Marine
04.2015 - 04.2025
Production Expeditor
Fincantieri Marinette Marine
10.2011 - 04.2015
Parts Coodinator
Fincantieri Marinette Marine
04.2010 - 10.2011
Customer Service
John Veriha Trucking
02.2005 - 04.2010
International Logistics Technician
Schneider National
08.1998 - 02.2005
High School Diploma -
Crivitz High School
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