Jennifer Kovalik
Culpeper,VA
Summary
Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Office Manager
Northern Virginia Oral Surgery Centers
11.2021 - Current
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Reduced costs with meticulous budget monitoring and expense tracking for essential supplies and equipment.
- Facilitated smooth communication between departments, addressing concerns promptly to maintain harmonious work relationships.
- Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Updated reports, managed accounts, and generated reports for company database.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Coached new hires on company processes while managing employees to achieve maximum production.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Surgical Dental Assistant
Northern Virginia Oral Surgery Centers
07.2018 - 11.2021
- Enhanced patient comfort by providing attentive pre-operative care and preparation.
- Improved surgical efficiency with timely sterilization and organization of dental instruments.
- Ensured optimal patient safety through vigilant monitoring during surgeries and timely assistance to the surgeon.
- Reduced surgery downtime by maintaining a well-organized inventory of supplies and materials required for procedures.
- Facilitated effective communication between patients, dentists, and other team members to ensure seamless coordination of care.
- Promoted a positive clinic environment with exceptional customer service skills when interacting with patients and families.
- Upheld strict compliance with infection control protocols, ensuring a clean and safe environment for patients and staff alike.
- Assisted in complex surgical procedures, showcasing strong dexterity and knowledge of dental anatomy.
Certified Nursing Assistant
Lake Manassas Health And Rehabilitation Center
02.2018 - 05.2018
- Improved patient care quality by monitoring and recording vital signs, fluid intake, and output.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Enhanced team efficiency by promptly responding to call lights and reporting changes in patient condition to nurses.
- Conducted regular rounds to monitor patients'' physical and mental status throughout shifts.
- Performed accurate documentation of patient information according to established protocols for record-keeping purposes.
- Assisted nurses with wound care procedures ensuring proper healing processes took place.
Education
Associate of Science - Business Management
Laurel Ridge Community College
Warrenton, VAHigh School Diploma -
Fauquier High School
Warrenton, VA05.2017
Skills
- Billing
- Administrative Support
- Staff Hiring
- Office Management
- Data Entry
- Employee Supervision
- Workforce Management
- Team Supervision
- Customer Service
- Staff Management
- Clear Oral/Written Communication
- Excellent Multi-Tasking Ability
- Scheduling
- Staff Training
- Organizational Skills
- Proposal Writing
- Financial Reporting
- Documentation and Control
Certification
- BLS - Basic Life Support
- CPR/AED
- Dental Radiation Safety
Timeline
Office Manager
Northern Virginia Oral Surgery Centers
11.2021 - Current
Surgical Dental Assistant
Northern Virginia Oral Surgery Centers
07.2018 - 11.2021
Certified Nursing Assistant
Lake Manassas Health And Rehabilitation Center
02.2018 - 05.2018
Associate of Science - Business Management
Laurel Ridge Community College
High School Diploma -
Fauquier High School
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