Jennifer Koveleskie
Cash Office Associate-Customer Service Manager-Liquor Store Clerk PLCB
Louisville,KY
Summary
Dynamic professional with a proven track record at Walmart, excelling in customer service and cash handling proficiency. Leveraged adaptability and product knowledge expertise to enhance customer satisfaction and streamline operations, significantly reducing complaints. Skilled in teamwork and conflict resolution, consistently achieving operational excellence and positive customer engagements.
Overview
23
23
years of professional experience
Work History
Liquor Store Clerk
Fine Wine and Spirits /Plcb
11.2021 - 04.2024
- Handled cash transactions accurately, maintaining balanced registers and reducing discrepancies at end-of-shift reconciliations.
- Maintained a clean and organized store environment for an enhanced shopping experience.
- Processed deliveries efficiently, verifying shipment accuracy and stocking shelves in a timely manner to minimize disruption of store operations.
- Maintained compliance with local and federal regulations governing the sale of alcoholic beverages, verifying customer identification as necessary.
- Denied alcoholic sales to intoxicated customers and contacted management immediately when issues escalated.
- Received payments by cash, credit, and personal check and remitted correct change.
- Educated customers on different promotions, spirits and wines to facilitate buying decisions.
- Collaborated with team members to achieve daily tasks efficiently, contributing to a positive work environment.
- Improved overall store appearance through diligent cleaning practices such as sweeping floors, wiping down surfaces, removing trash regularly.
- Contributed to increased sales by offering product recommendations based on customer preferences and needs.
- Increased customer satisfaction by providing friendly and efficient service during checkout transactions.
- Maintained up-to-date knowledge on products and promotions, effectively answering questions from customers and colleagues alike.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly to maintain high satisfaction rates.
- Supported loss prevention efforts by monitoring store activity and reporting suspicious behavior to management.
- Contributed to a safe and secure store environment by adhering to established safety protocols and reporting potential hazards promptly to management.
- Assisted with merchandising tasks, creating eye-catching displays that attracted customers and promoted sales growth.
- Assisted in the training of new employees by sharing knowledge about best practices for handling cashier duties effectively.
- Managed product returns professionally, ensuring seamless exchanges or refunds while adhering to company policies.
- Conducted regular price checks, ensuring accurate pricing information for customers and minimizing discrepancies.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Managed efficient cash register operations.
- Used in-store system to locate inventory and place special orders for customers.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Developed strong rapport with customers and created positive impression of business.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Recommended complementary purchases to customers, increasing revenue.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Performed cash, card, and check transactions to complete customer purchases.
Customer Service Manager
Walmart
07.2001 - 01.2020
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Conducted regular performance evaluations for team members, identifying areas for improvement and creating targeted action plans.
- Maintained detailed records of interactions with clients, allowing for easy retrieval when needed during follow-up communications or escalations.
- Assisted with pricing questions, inventory availability and changes to existing order and shipping information.
- Optimized workflow processes to maximize efficiency while maintaining an unwavering commitment to client satisfaction.
- Improved service delivery consistency by monitoring and adjusting workflows.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Established team priorities, maintained schedules and monitored performance.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
Cash Office Associate
Walmart
07.2001 - 01.2020
- Balanced safe, prepared tills, and prepared register bags for next sales date.
- Prepared bank deposits, ensuring proper accounting practices were followed for secure fund transfers.
- Investigated discrepancies of cash register and POS System totals to resolve errors.
- Enhanced cash handling accuracy by conducting daily cash office audits and reconciliations.
- Identified potential fraudulent activities through vigilant observation and prompt reporting, minimizing financial losses.
- Implemented useful procedures to establish accuracy in cash handling, counting and reporting.
- Followed company policies, procedures, and practices for accurate recordkeeping and loss prevention
- Managed the ordering of supplies necessary for cash office operations, avoiding unexpected shortages or delays in service delivery.
- Trained new employees on proper cash routines, procedures, and requirements.
- Monitored and maintained adequate levels of currency and coins, reducing downtime due to insufficient funds.
- Oversaw, balanced and managed change fund to facilitate customer transactions.
- Contributed to a positive work atmosphere by demonstrating excellent teamwork skills and maintaining open communication with colleagues.
- Assisted in training new employees on cash office procedures, contributing to a more efficient work environment.
- Researched and resolved account discrepancies.
- Conducted thorough investigations into register overages or shortages, identifying root causes for resolution and prevention of future occurrences.
- Provided support to sales associates during high-volume periods, effectively managing increased customer demands.
- Sorted and counted coin and currency to make change for associates.
- Coordinated with Loss Prevention teams to address discrepancies or suspected theft incidents promptly.
- Developed and maintained professional working relationships with customers, co-workers and vendors to build trust and rapport.
- Utilized POS System to enter customer transactions and accurately record all sales.
- Performed regular maintenance on cash registers and equipment, ensuring optimal performance at all times.
- Collaborated with team members to ensure timely completion of cashiering tasks, improving overall customer satisfaction.
- Maintained strict adherence to company policies and guidelines for confidentiality of sensitive information.
- Handled day-to-day accounting processes to drive financial accuracy.
Education
High School Diploma -
Mount Carmel Area High School
Mount Carmel, PA06.1987
Skills
- Customer service
- Cleanliness and organization
- Customer assistance
- Multitasking
- Stocking and replenishing
- Adaptability and resilience
- Cash handling proficiency
- POS system operation
- Product knowledge expertise
- ID verification
- Upselling strategies
- Problem-solving capacity
- Product recommendations
- Loss prevention
- Liquor law compliance
- Conflict resolution tactics
- Credit and cash transactions
- Teamwork
Timeline
Liquor Store Clerk
Fine Wine and Spirits /Plcb
11.2021 - 04.2024
Customer Service Manager
Walmart
07.2001 - 01.2020
Cash Office Associate
Walmart
07.2001 - 01.2020
High School Diploma -
Mount Carmel Area High School
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