Jennifer Kramer
Huntingburg,IN
Summary
With a proven track record at Color My World Preschool, I excel in fostering educational and nurturing environments for diverse learning needs. My expertise spans exceptional communication and staff development, significantly enhancing service quality and operational efficiency. I'm adept at creating inclusive, safe environments, demonstrating both hard and soft skills in education.
Guest Relations Manager with proven track record of superior knowledge in field of hospitality over past 19 years. Exceptional skills in overseeing housekeeping and front desk staff, informing guests of hotel amenities and consulting on Southwestern Indiana excursions based on personalized conversations. Utilized talents in communication and personality awareness to give every guest a memorable experience.
Overview
29
29
years of professional experience
1
1
Certification
Work History
Early Childhood Educator
Color My World Preschool
06.1995 - Current
- Support children with special needs, creating customized learning strategies to accommodate various abilities.
- Gave one-on-one attention to children while maintaining overall focus on entire group.
- Observed children to identify individuals in need of additional support and developed strategies to improve assistance.
- Fostered creativity in the classroom through art projects, dramatic play, storytelling exercises, and other imaginative pursuits.
- Worked with teaching staff to evaluate individual progress and recommend appropriate learning plans.
- Created safe and nurturing learning in a Christian environment.
- Mentored new educators, providing guidance on effective teaching approaches and classroom management techniques.
- Maintain and foster positive and constructive interactions with staff, families, and children.
- Boost children''s social skills development through group projects and collaborative games.
- Sanitize toys and play equipment each day to maintain safety and cleanliness.
- Communicate with parents and other staff about student progress.
- Apply play-based strategies to provide diverse approaches to learning.
- Foster creativity in the classroom through art projects, dramatic play, storytelling exercises, and other imaginative pursuits.
- Observe children to identify individuals in need of additional support and developed strategies to improve assistance.
- Cultivate a safe and inclusive classroom environment that fostered respect, empathy, and cultural awareness among students.
Guest Relations Manager
Quality Inn
05.2000 - Current
- Managed challenging situations with professionalism and diplomacy, maintaining positive relationships with guests even during difficult circumstances.
- Monitored guest services personnel for efficiency and accuracy of response to guest complaints.
- Enhanced guest satisfaction by promptly addressing and resolving all concerns and complaints.
- Conducted regular training sessions for staff to keep up to date with customer service practices.
- Streamlined check-in processes, reducing wait times and improving overall guest satisfaction.
- Developed and maintained strong partnerships with local attractions and tour operators to provide diverse activity options for guests during their stay.
- Conducted regular training sessions for Guest Relations team members, enhancing their communication skills and knowledge of hotel facilities.
- Handled emergency situations calmly and professionally, prioritizing guest safety at all times.
- Guaranteed timely check-ins and check-outs by implementing efficient front desk processes and procedures.
- Ensured proper cash handling procedures were followed by front desk personnel, reducing discrepancies in end-of-day reports significantly over time.
- Addressed employee concerns proactively through open communication channels, fostering a positive work environment within the hotel team.
- Coordinated staff schedules efficiently to maintain appropriate staffing levels during peak periods while avoiding overtime costs.
- Streamlined hotel operations by effectively managing front desk, housekeeping, and maintenance staff.
- Booked large groups for weddings, seminars, conferences, and other events, providing best available room rates.
- Provided exceptional service and assistance to guests upon check-in.
Education
Associate of Science - Early Childhood Education
Vincennes University
Vincennes, IN05-1997
Skills
- Service improvements
- Exceptional communication
- Hospitality industry
- Staff training and development
Certification
- Pediatric First Aid/CPR/AED - American Red Cross.
- Adult CPR/AED Certification-American Red Cross
- First Aid Certification - American Red Cross
Affiliations
- Salem United Church of Christ
Timeline
Guest Relations Manager
Quality Inn
05.2000 - Current
Early Childhood Educator
Color My World Preschool
06.1995 - Current
- Pediatric First Aid/CPR/AED - American Red Cross.
- Adult CPR/AED Certification-American Red Cross
- First Aid Certification - American Red Cross
Associate of Science - Early Childhood Education
Vincennes University
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