Jennifer Kramer
Birmingham
Summary
Dynamic professional with extensive experience in travel coordination and personalized support, pursuing a meaningful career transition. Proven expertise in logistics, client relations, and problem-solving, complemented by a strong track record of serving nonprofits and mission-driven organizations. Committed to leveraging compassion, reliability, and adaptability to make a positive impact in a new field. Ready to embrace new challenges and contribute to an organization that values purpose and community engagement.
Overview
27
27
years of professional experience
Work History
Travel Advisor
CV Humanitarian Travel
08.2009 - Current
- Coordinated domestic and international air travel arrangements for churches, nonprofits, and mission-sending organizations across the United States, ensuring cost-effective and timely itineraries
- Generated and managed invoices for individual and group travel, maintaining accurate financial records and supporting billing inquiries
- Delivered exceptional customer service by acting as a liaison between clients and airlines, resolving travel disruptions, and advocating on behalf of travelers
- Utilized Microsoft Office Suite and internal databases to securely collect, organize, and maintain traveler information and preferences
- Maintained up-to-date knowledge of airline policies, travel regulations, and group booking protocols to ensure compliance and client satisfaction
- Designed and executed corporate incentive trips, handling all logistics including flight arrangements, hotel accommodations, ground transportation, catering, and entertainment
- Provided on-site travel management by accompanying groups to ensure seamless trip execution and timely resolution of any issues
Personal Assistant
Diane Munson
06.2003 - 11.2023
- Maintained a clean, organized, and well-functioning home environment through routine cleaning and household upkeep
- Managed daily errands, including grocery shopping, prescription pick-ups, and household supply restocking
- Prioritized and executed multiple time-sensitive tasks with efficiency and discretion
- Provided dependable personal support to ensure smooth day-to-day operations for the household
Travel Agent/Meeting Planner
American Express
03.1998 - 03.2003
- Arranged comprehensive travel for HealthSouth employees to hospitals and regional centers nationwide, ensuring cost efficiency and adherence to company policies
- Served as the primary on-site liaison between American Express and HealthSouth, providing personalized travel support and problem resolution
- Planned and executed annual divisional meetings across multiple departments, managing all logistics including air travel, hotel accommodations, ground transportation, and catering
- Collaborated with vendors and venues to negotiate group rates and ensure seamless coordination of meeting details
- Maintained detailed travel and event records, ensuring compliance with corporate policies and reporting requirements
Education
Certificate - Travel and Hotel Management
Omni School of Travel
Atlanta01.1991
Skills
- Travel industry experience
- Itinerary planning and coordination
- Confidential data management
- Personalized customer support
- Conflict resolution expertise
- Proficient in Word, Excel, and Outlook
- Versatile experience in diverse sectors
- Client relationship building
- Excellent customer service
- Administrative tasks
- Regulations and compliance
Timeline
Travel Advisor
CV Humanitarian Travel
08.2009 - Current
Personal Assistant
Diane Munson
06.2003 - 11.2023
Travel Agent/Meeting Planner
American Express
03.1998 - 03.2003
Certificate - Travel and Hotel Management
Omni School of Travel
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