Jennifer Kramer

Work History

Clinical Research Coordinator III

Honorhealth research institute and INNOVATION

Scottsdale, AZ

02.2023 - Current

Responsible for oversight of coordination
Train and mentor new research data coordinators on new systems and programs applicable to data management and educate them on good data management practices and how to conduct research while adhering to federal guidelines.
Record adverse events and serious adverse events in a timely manner to the Sponsor and Regulatory department as applicable.
Maintain professional relationships between disease teams, doctors, and sponsors to facilitate productive relationships while achieving the goals of the Cancer Center Clinical Trials Office.
Complete training as necessary to perform my duties as a Data Manager including HIPAA, IATA, GCP, and new protocols as assigned.
Provide good clinical practices (GCP) with respect to safety for all patients while respecting their autonomy as individuals.
Manage and prepare for monthly remote monitoring visits ensuring all data and queries have been entered and updated. Also participate in study specific audits as necessary.
Screened patient records, databases, and physician referrals to identify prospective candidates for research studies.
Collected data and followed research protocols, operations manuals, and case report form requirements.
Maintained compliance with protocols covering patient care and clinical trial operations.
Followed informed consent processes and maintained records.
Worked with principal investigator and sponsors to facilitate daily trial activities and comply with research protocols.
Participated in initiation visits and investigator meetings, implementing trials following study timelines and budgets.
Monitored patient safety throughout clinical trials and reported any adverse events.
Managed patient recruitment, informed consent process and data entry to support trial objectives.
Complied with research protocols by providing ongoing quality control audits.

Retail Sales Associate

Hallmark retail stores

Tucson, AZ

01.2010 - Current

Provided excellent customer service to customers and team members by actively listening and using emotional intelligence to identify feelings whether spoken or unspoken to help assess each interaction and provided empathy so that my customers felt understood.
Used effective communication to recommend gifts for customers by asking open ended questions so that I could obtain their true needs and reason for shopping. I also provided alternative ideas if we did not have exactly what they were looking for, and in most cases, customers were extremely satisfied with these suggestions and purchased the items recommended.
Product knowledge was key in my ability to match a customer’s needs with the benefits of our products in our store with confidence and enthusiasm.

Research Data Coordinator Manager

Honorhealth research institute and INNOVATION

Scottsdale, AZ

02.2022 - 02.2023

Responsible for oversight of coordination
Train and mentor new research data coordinators on new systems and programs applicable to data management and educate them on good data management practices and how to conduct research while adhering to federal guidelines.
Record adverse events and serious adverse events in a timely manner to the Sponsor and Regulatory department as applicable.
Maintain professional relationships between disease teams, doctors, and sponsors to facilitate productive relationships while achieving the goals of the Cancer Center Clinical Trials Office.
Complete training as necessary to perform my duties as a Data Manager including HIPAA, IATA, GCP, and new protocols as assigned.
Provide good clinical practices (GCP) with respect to safety for all patients while respecting their autonomy as individuals.
Manage and prepare for monthly remote monitoring visits ensuring all data and queries have been entered and updated. Also participate in study specific audits as necessary.

Research Specialist, data manager

University of Arizona, Clinical Trials office, Arizona Cancer Center

Tucson, AZ

01.2016 - 01.2022

Responsible for data management of complex protocols (multi-arm, multi-disciplinary, etc.). Data collection and data entry over multiple platforms of electronic data capturing systems to include: OnCore, Medidata, Inform, SWOG, BioClinica, and ECOG.
Train and mentor new research data coordinators on new systems and programs applicable to data management and educate them on good data management practices and how to conduct research while adhering to federal guidelines.
Record adverse events and serious adverse events in a timely manner to the Sponsor and Regulatory department as applicable.
Maintain professional relationships between disease teams, doctors, and sponsors to facilitate productive relationships while achieving the goals of the Cancer Center Clinical Trials Office.
Complete training as necessary to perform my duties as a Data Manager including HIPAA, IATA, GCP, and new protocols as assigned.
Provide good clinical practices (GCP) with respect to safety for all patients while respecting their autonomy as individuals.
Manage and prepare for monthly remote monitoring visits ensuring all data and queries have been entered and updated. Also participate in study specific audits as necessary.
Proactive in researching incomplete information that a study is requesting so that queries can be answered accurately and timely.
Organize my workload based on priority and assist other teams with data entry when necessary.
Participate in pre-screening activities and quality control to ensure that a subject meets eligibility requirements and that no required protocol tests/treatments are missed to assure protocol compliance.
Cross trained as a data manager and a research coordinator to assist with clinic visits to provide coverage for the clinic as needed.
Experience with these disease teams: Lymphoma, Pediatrics, Phase I, Melanoma, Breast, Bone Marrow Transplant, and Leukemia.
Experience with every phase of clinical trials from Phase I to IV from start-up to close out, as well as Cooperative trials, Investigator Initiated, and Industry.
FDA Audit preparation for OncoSec study
Prepared for a SWOG audit and successfully passed inspection.
Participated in Task Force meetings to identify areas of improvement, process workflows, and implementation of new work practices.

Collections Account MANAGER, PRE-Litigation stage

CitiGroup

Tucson, AZ

01.2008 - 01.2013

Managed accounts in the late stage of delinquency to determine the best possible repayment solution for our customers, while minimizing overall credit card loss to our clients. These options often included forbearance programs, which required certain criteria be met to qualify. Actively listening to cardmember’s hardships with empathy, and a genuine concern for their financial situation was crucial in working through the credit programs that I had available to offer. I was very successful in offering re-payment programs because I made the cardmembers feel valued, and that their hardship did not reflect on their character.
Followed and adhered to FDCPA guidelines.
Provided one call resolution ensuring all clients concerns were handled with accuracy, promptness, and fairly.

Office Support Level II

Pima County, Posada del Sol HealthCare Center

Tucson, AZ

01.2002 - 01.2008

Provided clerical support to the Education Department/Infection Control. Maintained education records of nursing staff to ensure that they were compliant with Continuing Education Units to maintain licensure.
Developed a database to keep track of all training for nursing staff, staff, and volunteers.
Answered a multi-line phone system.
Performed staffing duties for the Nursing department, ensuring adequate coverage for shifts.
Successfully implemented Posada del Sol's fundraising efforts as a non-profit 501(c)3 organization.
Developed fundraising activities, such as annual giving tree campaigns, and raffles to provide the indigent residents of Posada del Sol with much needed clothing and toiletry items.

Customer Service and Sales Supervisor

Sprint BWG, formerly known as People's Choice TV

Tucson, AZ

01.1996 - 01.2001

I lead a team of fifteen employees, by working along side with them, and understanding and knowing their jobs inside and out. Incoming calls needed to be handled within call center guidelines, and if staffing was low, I would get on the que and take incoming calls. Being a supervisor allowed me to go into “after call work” so that I could also answer any of their questions as they would arise or take an escalated supervisor call as needed. I would always share my best practices with my team so that I could see them succeed.
Observed and evaluated team members' performances and completes performance reviews and individual training, improvement, and development plans.
Monitored and evaluated customer service performance. Identified operational issues and process improvements and implements strategies to improve performance.
In the Call Center Manager’s absence, assisted with the daily management of the center. Performed other related duties and special projects as requested.
Monitored department work productivity, reports on trends, and recommends and implements changes to continually improve work productivity.
Managed annual performance review process by writing and delivering performance and pay messages.
Developed, motivated, evaluated, and coached staff on work procedures, proper call handling and teamwork delivering excellent customer service, and sales.

Overview

Work History

Clinical Research Coordinator III

Retail Sales Associate

Research Data Coordinator Manager

Research Specialist, data manager

Collections Account MANAGER, PRE-Litigation stage

Office Support Level II

Customer Service and Sales Supervisor

Timeline

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